ALLISON

TAIT

adx4ab@r.postjobfree.com

Salt Lake City, UT 84138

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Great communication techniques, along with persuasion and negotiation skills. Diverse in job experience, and adapts to new surroundings quickly. Optimistic and energetic.

PROFESSIONAL SUMMARY

JMR - Security Officer

Salt Lake City, UT • 03/2023 - Current

CMG - Security Guard

Salt Lake City, UT • 08/2021 - 03/2023

WORK HISTORY

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

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Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

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Conducted regular patrols of key areas to spot and control security concerns.

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Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

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Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

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Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

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• Examined doors, windows and gates to verify security. Checked and verified photo identification prior to granting facility access.

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• Regulated vehicle and pedestrian traffic onto building grounds. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

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Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

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Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

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Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

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Responded quickly to emergency situations to assess and deflect issues.

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Checked and verified photo identification prior to granting facility access.

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Completed full building and grounds patrols to spot and investigate concerns.

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Interacted assertively but non-confrontationally with personnel and general public.

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Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

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SKILLS

• Safety and Security

• Conflict Resolution Techniques

• Superior Customer Service

• Screening Wands

• Theft Prevention Training

• Critical Thinking

• Perimeter Patrol

• Complex Problem-Solving

• Effective Working Relationships

• Judgment and Decision-Making

• Attentive and Observant

• Adaptable and Flexible

• Speaking

Business Development

Understanding

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• Customer Relations

• Active Listening

• Project Management Abilities

• Issue and Complaint Resolution

• Customer Service

• Delivery Scheduling

Customer Relationship

Management

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• Call Center Operations

• Team Development

• Prioritization

• Sales Target Setting

• Sales Team Leadership

• Exceptional Negotiation Skills

• Attention to Detail

• Teamwork and Collaboration

• Self-Motivated

• Good Telephone Etiquette

• Teambuilding

• Dependable and Responsible

• Staff Relationships

• Adaptability and Flexibility

• Creativity and Artistic Expression

• Persuasion techniques

• Leadership qualities

UVU

Orem, UT • 04/2015

GED

EDUCATION

ROI - Call Center Agent

American Fork, UT • 07/2015 - 09/2017

Super 8 Hotel - Front Desk Receptionist

Lehi, UT • 10/2014 - 03/2017

Skin Deep Tanning - Management Assistant

Lehi, UT • 03/2012 - 12/2016

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

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Maintained user account data by initiating account access and establishing in database.

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Sought out extra training opportunities to enhance customer relationship management abilities.

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Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

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Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.

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Leveraged sales expertise to promote products and capitalize on upsell opportunities.

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Educated customers on company systems, form completion, and access to services.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

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• Resolved customer problems and complaints.

Confirmed appointments, communicated with clients, and updated client records.

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Operated multi-line telephone system to answer and direct high volume of calls.

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Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

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Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

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Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

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Handled assignments independently with good judgement and critical thinking skills.

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• Collected room deposits, fees, and payments.

Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

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Completed all tasks in compliance with company policies and procedures.

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Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

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• Scheduled office meetings and client appointments for staff teams. Trained new team members on company procedures, customer service and issue resolution.

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Resolved customer issues quickly and notified supervisor immediately when problems escalated.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.

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Maintained inventory stock for Type of Item and Type of Item, placing orders when necessary.

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• Increased customer service success rates by quickly resolving issues. Created and updated records and files to maintain document compliance.

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Followed detailed directions from management to complete daily paperwork and computer data entry.

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• Conducted research to assist with routine tasks and special projects.

• Maintained clean and stocked front counter area.

• Exceeded monthly tanning product and membership sale quotas. Updated computer system with client schedules, inventories and spa information.

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Developed and implemented individual care plans tailored to needs of each client.

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Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.

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Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

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ADDITIONAL INFORMATION

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