BIANCA SAINZ-SMITH

Richmond, CA ***** 510-***-**** adx49b@r.postjobfree.com

Federal and State Regulation Compliance

Fire Department Communication

Detailed Activity Logs

Intrusion Detection

Team Player

Ground Patrol

Law Enforcement Collaboration

CCTV Monitoring

CPR Certified

Crisis Management Plans

Maintenance Requirements

Public Safety and Security

ID Verification

Site Supervisor, 10/2021 to Current

Allied Universal – Oakland, CA

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Patrolled and monitored premises in company vehicle, on bicycle and by foot. Checked and verified photo identification prior to granting facility access. Reported suspicious activities and persons to law enforcement. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Inspected suspicious activities and monitored premises for criminal acts and rule infractions. Monitored employee activities, confirming compliance with security regulations. Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

Warned offenders about rule infractions and violations and verbally evicted violators from premises. Recorded incident reports with detailed accounts of occurrences. Oversaw team of security officers and managed scheduling and performance evaluations. Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.

Analyzed and investigated incidents alongside functional management and security supervisors. Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.

SKILLS

WORK HISTORY

Developed improved training methods with focus on public safety and officer awareness. Screened vendors and contractors before granting access to restricted areas within mall. Improved security awareness by holding workshops for company employees. Kept team compliant with security protocols and appearance standards. Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.

Delivery Driver, 08/2021 to 09/2021

Amazon DSP – Richmond, CA

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. Loaded truck and properly secured items to prevent damage for deliveries. Fostered positive working relationships with regular customers. Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Verified daily deliveries against shipping instructions before delivering to customers. Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

Call Center Agent, 04/2021 to 08/2021

Old Republic Home Protection – San Ramon, CA

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Responded to customer requests for products, services and company information. Recommended products to customers, thoroughly explaining details. Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Data Entry Clerk, 11/2018 to 04/2021

In Home Supportive Services – Richmond, CA

Completed data entry tasks with accuracy and efficiency. Scanned documents and saved in database to keep records of essential organizational information. Entered numerical data into databases with speed and accuracy using 10-key pad. Sorted documents and maintained organized filing process. Added documents to file records and created new records to support filing needs. Documents completed work in appropriate logbooks.

Organized, sorted and checked input data against original documents. Located and corrected data entry errors and reported to management. Front End Department Supervisor, 09/2017 to 01/2018 DD's Discount – El Cerrito, CA

Monitored cash drawers in 6 checkout stations to verify adequate cash supply. Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Trained team members in successful strategies to meet operational and sales targets. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Data Entry Specialist, 12/2016 to 04/2017

Iron Mountain – Livermore, CA

Read source documents such as canceled checks, sales, reports, or bills and enter specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. Store completed documents in appropriate locations. Compile, sort and verify the accuracy of data before entering. Maintain logs of activities and completed work assignments. Locate and correct data entry errors, or report them to supervisors. Hiring Manager/Front End Supervisor, 10/2012 to 10/2016 Toys R Us – Emeryville, CA

Provide customer service by greeting and assisting customers and responding to customer inquires and complaints.

direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Hire, train and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Boosted participation in store loyalty program by 65% to improve customer brand engagement and overall sales.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Authorized merchandise returns and payments.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Establish credit policies and operating procedures. Plan and coordinate advertising campaigns, and sales promotions, and prepare merchandise displays and advertising copies.

Trained team members in successful strategies to meet operational and sales targets. Medical Assistant Certification : Medical Assisting Carrington College - San Leandro, CA

Honor Roll [2013]

Dean's List [2013]

High School Diploma: 05/2013

Patten Academy - Oakland,CA

Honor Roll 2013

3.8 GPA

EDUCATION

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