Jajan Shrestha

Fort Worth, TX *****

Phone: 347-***-****

Email: adx497@r.postjobfree.com

Link: linkedin.com/in/jajanshrestha

PROFILE:

Hardworking, result-oriented, and dedicated Military Veteran. High knowledge in Windows Operating system installs, assess, troubleshoot, maintain, and upgrade computers and equipment. Bringing forth a motivated attitude with a variety of skills. Ability to adapt to rapidly changing technology and apply it to dynamic business needs.

Work Experience:

Nextlink Internet

Technical Support, Texas April 2023 – June 2023

Created a positive customer experience with every contact.

Took inbound support calls/emails/chats and create issue tickets.

Provided customer support via phone/email/chat/social media.

Provided customer education for all products and services.

Troubleshoot/ diagnose/ resolve no connection and intermittent connection complaints for residential and business customers.

Scheduled approved service calls for residential and business customers.

Performed other duties as assigned.

MILITARY SERVICE:

Seaman, United States Navy, DC January 2020 - January 2023

Trained and supervised personnel in ships maintenance duties relating to boat seamanship and upkeep of ships external structure.

Demonstrated positive attitude, willingness to learn and be team oriented.

Maintained and distributed cleaning supplies for the ship.

SERVICENOW SKILL BRIDGE PROGRAM:

ServiceNow NextGen Intern, ServiceNow July 2022 – October 2022

Completed 16-week skill bridge training program with ServiceNow.

Learned ServiceNow Fundamentals, IT Service Management, Scripting, Service Portal, Application Development.

Designed, developed, and maintained ServiceNow modules, workflows, and custom applications.

Demoed application to a large audience of colleagues and instructors.

Pacific Trimming:

Sales Associate, New York Feb 2016 – October 2017

Diligently and consistently assisted customers in making various purchases.

Provided customer service on the phone and in person.

Assisted in recruitment and training of new sales team members.

Ensured the achievement of individual and Store goals, enhancing and developing the business.

Nawaratna English Secondary School

Computer Assistant, Bhaktapur - Nepal Feb 2014 – October 2015

Installed, modified, troubleshot, and repaired computer hardware and software.

Assisted with Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint.

Supported students experiencing technical difficulties.

Installed routers for telecommuters to access networks.

EDUCATION & CERTIFICATIONS:

Computer User Support Specialist Program Completed: March 2023

ACI Learning – Dallas, TX

Certification Earned: ITIL 4 Foundations

CompTIA Security+ (Hands-On Network Security)

Configured a secure network to protect against breaches, malware, and insider threats.

Identify network vulnerabilities and risks before they become problems.

Knowledge of threat intelligence and various malware and attacks, such as ransomware, zero-day attacks.

Maintain network security and the corporate antivirus program.

CompTIA Network +

Basic Network troubleshooting

Apply static IP addresses to multiple devices.

Subnetting and IP Addressing

VLAN’s and Switching

Routing Protocols: RIP, RIPv2, OSPF and EIGRP

OSI and TCP/IP reference models

Understand DNS and DHCP systems.

Implement basic wireless networks, and various topologies.

Install and maintain of physical and logical network infrastructure.

Understand various common port numbers.

CompTIA A+

Disassembled and Reassembled desktop PC

Cable installation, maintenance, and repair

Trained in troubleshooting data redundancy systems, RAID, incremental backup types.

Install, maintain, troubleshoot, and uninstall software, as well as peripherals.

Troubleshoot and repair laser, thermal and inkjet printers.

Virus and malware mitigation and cleaning infested computers

Operating System installation: Windows 7, Windows 8, 10

Install operating system service packs, updates, and other security patches.

OS Virtualization

Associate Degree in Computer Science Graduated: December 2019

CUNY LaGuardia Community College - Long Island City, New York

High School Diploma Graduated: October 2015

Adarsha Janapremi English Higher Secondary School – Bhaktapur, Nepal

TECHNICAL TRAINING:

Aptech Computer Institute - Nepal

Network Engineer (Hardware and Networking) Course – June 2014

National Pentium Computer Institute - Nepal

DTP and Graphic Designing Course - October 2013

Hardware and Networking Course - August 2015

Technical Skills:

Troubleshooting

Networking

Subnetting

Network Protocol

IPV4 & IPV6

Microsoft office

Soft Skills:

Customer service

Self-motivated

Military training

ServiceNow training

Flexible and adaptable

Professionalism

Leadership

Attention to Detail

Fast learner

Excellent written and verbal communication skills

Ability to work well under pressure

Contact this candidate