Director of Operations
Resume:
SAADIA J. WHEELER
adx48v@r.postjobfree.com
Charlotte, NC 28215
PROFESSIONAL PROFILE
As a professional with leadership and relationship building experience, I have added the educational component of a Masters’ Degree in Marriage and Family Therapy. Experienced in working with couples, groups and individuals in diverse settings. Being employed as an Office Manager for 21 years. I am a qualified candidate who brings an array of knowledge and diversity to any potential employer. I offer a well-balanced approach to problem-solving and am a versatile, effective communicator who works well under pressure and with people in crisis situations.
EDUCATION
Capella University,
Minneapolis, MN Master of Science in Marriage and Family Therapy
University of Phoenix,
Phoenix, AZ Bachelor of Science in Psychology
University of Phoenix,
Phoenix, AZ Associates of Arts in Business
EXPERIENCE
Beatties Ford Memorial Gardens
Charlotte, North Carolina
2000-Present
Office Manager
•Report directly to President of company
•Responsible for hiring, training and terminating administrative personnel
•Responsible for preparation of staff annual reviews
•Licensed to sell pre-need cemetery spaces
•Responsible for notarizing deeds for cemetery property
•Responsible for selling and designing bronze memorial markers
•Created company policy and procedures manual
•Responsible for monthly state financial reports
•Implemented checklists and spreadsheets for cemetery spaces and bronze memorial markers
•Daily communication with over 10 funeral homes/funeral directors and mutual clients
•Responsible for ordering and distribution of inventory
•Responsible for daily communication with cemetery staff
The Salvation Army (Center of Hope)
Charlotte, North Carolina
2017
Residential Coordinator
Maintained the safety of residents on the Veteran’s, Teen and SACOT floor
Provided monitoring of daily residential chores
Distributed residential mail and new resident packages (washcloths, sheets, blankets, etc.,)
Conducted residential bed check
Monitored that company rules were being followed
Administered Disciplinary Reports when needed
Provided crisis assistance
Performed laundry duty for towels/linen
Any other duties as needed
The Life Center
Raleigh, North Carolina
2015-2016
Marriage & Family Therapist Intern
Direct site-supervision from LMFT AAMFT Approved Supervisor
Direct Faculty Supervision
Conduct Clinical Assessments
Write-up of Progress Notes
Write-up of Treatment Plans
Therapeutic sessions/interventions with children ages 5-11 at Behavioral Charter School
Direct/Non-Direct Individual/Couple & Family sessions
Created and Facilitated Parenting Workshops and Discussion Groups for parents mandated by courts
Work with clients and/CPS social workers on client’s case
Refer for employment/housing resources
Johnson C. Smith University
Charlotte, North Carolina
1999-2000
Administrative Assistant-Office of Human Resources
•Reported directly to Director of Human Resources
•Created and posted all open campus positions and newspaper classified ads
•Processed Personnel Requisitions and Recommendations to Hire for University President’s
approval
•Created and distributed Faculty and Staff Contracts and Appointment Letters
•Assisted Director of Human Resources in preparing Faculty and Staff Annual Reviews
•Organized department retreats and campus seminars
•All other Administrative Assistant duties
John Alden Life Insurance/Fortis Health
Charlotte, North Carolina
1997-1999
Compliance Technician-Department of Compliance
•Reported directly to Director of Compliance
•Filed quarterly rates and actuarial certifications for mandated states
•Assisted Compliance Analysts in the preparation of complex state filings to secure product
•Maintained contact with Department of Insurance in tracking and obtaining the status of pending files
•Education Representative for all Industry Exams
Total Care of the Carolinas
Charlotte, North Carolina
1995-1997
Personnel Coordinator-Personnel Department
•Responsible for the hiring, orientating and terminating of all medical staff
•Processed payroll for over 80 employees
•Created weekly work schedules for all employees
•On-call Supervisor
•Daily contact with clients, employees, nursing homes and hospitals
Cushman & Wakefield, Inc.
New York, New York
1993-1995
Senior Secretary-Building Management/Accounting
•Reported directly to Vice Presidents of Accounting and Building Management
•Secretary and Administrative support for 15 Sr. and Jr. Accountants
•Responsible for monthly managerial reports
•Administrative support for building managers
•Liaison between building tenants and building management
•Processed payroll for all building engineers and paid invoices to outside vendors
•Called-in and distributed tenant complaints to building engineers
R.H. Macy’s-Herald Square
New York, New York
1989-1993
Administrative Assistant-Divisional Security/Loss Prevention
•Reported directly to Senior Security Manager
•Processed travel arrangements and expense account for Senior Managers
•Conducted confidential hearings regarding loss or theft
•Processed payments for anonymous tip rewards
•Processed and Maintained Divisional Security employee forms for terminated employees
•Arranged meetings and luncheons for Department of Divisional Security
Licenses and Skills
Ordained Minister
Licensed Notary Public for State of North Carolina
Licensed to sell pre-need cemetery spaces
Proficient in Microsoft Office
Community Activity
Capella University Peer Mentor
Director of Women of Strength
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