TW

TRACY WYATT

adx48d@r.postjobfree.com 1-864-***-**** Cowpens, SC 29330

I would also like to mention I was formally a member of The Greater Spartanburg Optimist Club 2003-2006, received the most award Optimist of The Year. I am a survivor of Breast Cancer x 6 years, Domestic Violence Survivor as well. This is where my heart lies and I know my experience and expertise's through the years would make me a very valuable asset to Cherokee County. I am compassionate in serving and supporting victims and witnesses of crimes. Adept knowledge of victim rights, community resources and referral services. Supported and guided individuals through their trauma. Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every individual a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating our counties growth. Ambitious, career-focused job seeker, anxious to obtain the Victim Advocate position to help launch career while achieving our counties goals. Motivated professional offering years of expertise while adding value to any organization in need of great collaboration, interpersonal and multitasking abilities. In my many facets of the medical field, customer service I have encountered people with so many individual needs. Having a title doesn't mean that is all you do but I wear many hats counseling, advising, representing individuals that have ask me for help with domestic violence cases, support and knowledge to those individuals that I have researched on my time the role of being a victim's advocate. Complaint Resolution

Lead Generation

Coordination

Reading Comprehension

Letter and Memo Composition

Call Management

Creative Problem Solving

Multi-Task Management

Team Development

Data Entry

Report Creation

Documentation

Grammar

Staff Training

Microsoft PowerPoint

Computer Proficiency

Calendaring

Retail Sales Customer Service

Proofreading

Project Management Abilities

Client Relations

Clerical Support

High-Energy Attitude

Paperwork Processing

Research

Professional Telephone Demeanor

Customer Relations

Office Equipment Proficiency

Administrative Support

Conflict Mediation

Business Development Understanding

Critical Thinking

Scheduling

Report Transcription

Report Generation

Microsoft Outlook

Minute Taking

Appointment Scheduling

Adaptive Team Player

Customer Service

Active Listening

Courteous Demeanor

Product Education

Data Collection

Filing

Prioritization

Customer Consulting

Summary

Skills

Retail Marketing

Report Preparation

Stock Management

Problem-Solving Abilities

Promotional Support

In-Store Support

Kinsmith Finance Spartanburg, SC

Customer Service Representative

03/2023 - Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Educated customers on special pricing opportunities and company offerings.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Upheld quality control policies and procedures to increase customer satisfaction.

Fielded customer complaints and queries, fast-tracking for problem resolution.

Used proven techniques to de-escalate angry customers during telephone interactions.

Made outbound calls to obtain account information. Improved customer service wait times to mitigate complaints. Spartanburg ENT & Surgery

Spartanburg, SC

Surgery Scheduling Coordinator

03/2022 - 12/2023

Booked surgeries according to physician volume and maintained prompt turnaround times.

Checked patient insurance and collected pre-authorizations from providers.

Distributed treatment and procedural information to patients. Collaborated and established strong working relationships with physicians, supervisors and colleagues.

Experience

Gathered current medical information and reviewed histories to gather details for surgeons.

Worked with operating facilities to schedule procedures on behalf of the surgeons.

Scheduled follow-up appointments as designated by physician. Coordinated work processes and routed paperwork to appropriate physicians and staff members.

Located scheduling barriers and implemented appropriate solutions. Managed patient check-in and check-out procedures and processed payments.

Answered telephones and directed calls to appropriate medical or adminstrative staff.

Communicated with patients with compassion while keeping medical information private.

Scheduled and confirmed patient appointments and consultations. Scheduled tests, lab work or x-rays for patients based on physician orders. Transmitted medical records and other correspondence by mail, e-mail, or fax.

Adhered to HIPAA requirements to safeguard patient confidentiality. Arranged hospital admissions for patients as required. Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Compiled and coded patient information or data in appropriate computer system.

Interviewed patients to complete case histories and intake forms. Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications. Completed relevant insurance and other claim forms. White Picket Fence Homecare Gaffney,

SC

In-Home Care Office Manager

02/2021 - 02/2022

Managed office inventory and placed new supply orders. Monitored payments due from clients and promptly contacted clients with past due payments.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Administered payroll and maintained proper documentation of employee personnel.

Reviewed files and records to obtain information and respond to requests. Managed, scheduled and coordinated office functions and activities for employees.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Used judgment and initiative in handling confidential matters and requests.

Coded and entered daily invoices with in-house accounting software. Managed office budget to handle inventory, postage and vendor services. Implemented and maintained company protocols to facilitate smooth daily activities.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Elevated customer satisfaction ratings by promptly resolving client and case issues.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Automated office operations for managing client correspondence, payment schedules and data communications.

Interpreted and communicated work procedures and company policies to staff.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Resolved customer inquiries and complaints requiring management-level escalation.

Delegated work to staff, setting priorities and goals. Reviewed completed work to verify consistency, quality and conformance. Recruited and trained new employees to meet job requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Interviewed prospective employees and provided input to HR on hiring decisions.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assigned work and monitored performance of project personnel. Produced thorough, accurate and timely reports of project activities. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Evaluated individual and team business performance and identified opportunities for improvement.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Comfort Keepers Home Care

Spartanburg, SC

Home Care Worker

08/2019 - 02/2020

Maintained clean and well-organized environment for client happiness and safety.

Improved patient outlook and daily living through compassionate care. Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Supported bathing, dressing and personal care needs. Laundered clothing and bedding to prevent infection. Assisted with meal planning to meet nutritional plans. Drove clients to shop for groceries, attend doctor appointments and run errands.

Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Followed safe lifting and transferring techniques to transport residents. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Encouraged residents to participate in activities of daily living to enhance personal dignity.

Monitored vital signs and medication use, documenting variances and concerning responses.

Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Worked closely with clinical staff to support therapeutic and behavioral plans.

Westside Dermatology Spartanburg, SC

Nurse

01/2014 - 06/2018

With surgeries, Mohs surgeries

Vitals, documentation, prescriptions

Prior authorizations

Injections, suture removal

Assist with skin exams, biopsies

Blue light therapy, laser therapy

Assist with Botox, Peels and fillers

Patient education

Schedule appointments, surgeries, procedures

Train new staff as needed

Recorded patient condition, vital signs, recovery progress and medication side effects.

Administered medications, tracked dosages and documented patient conditions.

Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service.

Trained employees on additional job positions to maintain coverage of roles.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assigned tasks to associates to fit skill levels and maximize team performance.

Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Entered time and attendance logs in preparation for payroll. Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Conducted quality, timely performance feedback and performance appraisals.

Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. Maintained adequate staffing to meet objectives within budget. Minimized staff turnover through appropriate selection, orientation and training.

Created training modules and documentation to train staff. Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Dr. CW Schupbach Charlotte, NC

Nurse

02/2010 - 09/2013

Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

Educated clients on skin care procedures and products. Educated clients on skin conditions, treatments and products to grow sales. Promoted skincare products to patients according to specific needs, boosting overall revenue.

Answered multi-line phone, returned clients calls and scheduled appointments.

Assisted with operational activities such as inventory control, loss prevention and compliance.

Employed knowledge of products and services and top people skills to cultivate existing customer relationships and connect with new ones. Reviewed patient chart information before visit, ordered necessary laboratory tests, escorted patient to examination room, obtained vital signs and conducted interview to update records.

Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.

Completed electronic documentation, prior insurance authorizations and scheduling of appointments for patients prescribed for diagnostic and therapeutic services from specialists.

Coordinated computerized functions for automated prescriptions, patient medical records and laboratory information and trained other office staff members in electronic operations.

Prepared and administered vaccines, medications, controlled substances and narcotics as prescribed and sterilized and stored instruments, equipment and supplies.

Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues. Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.

Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

White Oak Estates Assisted Living

Spartanburg, SC

Assistant Director

08/2003 - 02/2010

Prepare a monthly calendar and newsletter

Carry out listed activities for the residents

On-call emergency contact 24x7 on a bi-weekly basis Managed schedules by completing work accurately and on time. Schedule all appointments - including tests and transportation Also assist the director in everyday activities with residents, resident's family, and employees.

Cultivated and maintained relationships to promote positive work culture. Directed special projects and daily operations.

Monitored team compliance with safety and health guidelines. Handled incoming and outgoing mail, email and faxes. Mentored new employees on industry practices and business operations. Supported work-life balance to improve staff morale. Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.

Produced and distributed memos, newsletters and other forms of communication.

Developed department performance goals and methods for achieving milestones.

Established budgets and tracked expenses to drive operational efficiency. Oversaw purchasing and inventory to retain physical assets. Built strong referral network to generate new business opportunities. Mary Black Gastroenterology Associates

Spartanburg, South Carolina

Nursing

08/2000 - 08/2003

Put patients in rooms and took vitals

Gave patients urea breath tests, hepatitis c, teachings, and phlebotomies Answered nursing phone calls

Called patients with labs, x-rays, and pathology results Assisted in scheduling patients for procedures/tests and going over preps Prior Authorizations for patients procedures and/or tests Assisted front office when needed.

Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.

Assessed vitals and noted medical information to report changes to nursing staff and physicians.

Engaged with patient family and friends to provide courteous visit experience.

Recorded patient conditions and vital signs before and after medical operations.

Spartanburg Community College Spartanburg, SC

Diploma Practical Nursing in Nursing

08/1994

1994 - Honor Roll

Awarded grant through SCC

Additional Coursework in Psychology and Sociology

Completed Phlebotomy Course Certified

3.50 GPA

Gaffney Senior High School Gaffney, SC

High School Diploma

06/1990

Participated in Medical Explorers Club 1988

Captain of Color Guard 1989-1990

Forward for [East Junior High Basketball Team Eagles 1986-1987 Participated in Honors Art 1989-1990

With my experience in working with all facets of medical, social and advocacy areas, volunteering complemented by my dedication's provide assistance to individuals in need, believing I could go above and beyond of what you would expect out of an employee. I would like the opportunity to discuss the position in further detail. Thank you for your consideration.

Education and Training

Additional Information

Contact this candidate