Dennis E. Stevens

909-***-****)

Email: adx481@r.postjobfree.com

Summary

Experienced in quality, engineering, project management and production management. Background includes large scale automotive Tier 1 part supply, warranty investigations/improvement activities, class 8 truck assembly along with new product and facility launches. Familiar with most manufacturing assembly and manufacturing processes. Experience includes mid to upper management positions that involved resolving complex customer and supplier concerns while establishing excellent customer relationships.

Career Progression

HYUNDAI MOBIS 2019 - Present

National Manager MQA Operations – Ontario, CA (January 2021 to present)

Head of Department for Mobis Quality Center of America (MQA). Responsibility expanded to include all of MQA operations effective January 1, 2021 due to demonstrating highly effective team leadership.

Organization restructured for local managers being responsible for teams versus expat coordinators who moved into support roles.

Established objectives and SMART goals for all MQA teams, refined weekly reporting structure to have stronger focus on key KPI metrics of 3M warranty claims and total quality costs (TQC) with their consistently being achieved.

Position includes full responsibility for the MQA budget

Achieved budget each year

Position has 11 direct reports

National Manager Customer Quality (August 2020 to December 2020)

Customer Quality responsibilities added effective January 1, 2020 to help drive resolution of customer quality concerns

Received promotion August 1, 2020 due to demonstrating highly effective leadership in managing customer concerns and driving a sense of urgency for improvements.

Central point of contact for Mobis NA customers regarding quality concerns. Responsible to ensure timely and detailed reports are provided on status of concerns being investigated and their resolution.

Representing Mobis at Kia Motors North America (KMNA) semi-annual quality summits.

Mentored local managers in the development of the annual business plan and associated action plans

Introduced use of KTM’s (Key Task Monitors) for planning and tracking progress to business plans

Sr. Manager Field Quality (April 2019 to August 2020)

Management of Field Quality Engineers (FQE) supporting dealerships across USA.

Supported port campaigns to minimize customer issues/avoidance of warranty claims

Moved FQE field support from 43% out of office in Q1 of 2019 to 73% in Q4 of 2019

Reorg of department accomplished to better align location of FQE’s to dealer locations

Established metrics for FQE’s and better integrated them into MQA operations such that they are now a key resource for MQA in understanding field concerns and warranty claims

Worked with KMNA to get access to customers techline data for first time in Mobis USA history

Finalized warranty agreement with Karma, providing significant input into the agreement

Mentoring development of local mangers and promoted job rotation for development of engineers

Dennis E. Stevens Page Two

TENNECO AUTOMOTIVE 2017 – 2019

Quality Manager – Marshall, MI Campus (Sept 2017 to March 2019)

Management of quality staff consisting of 10 salary and 18 hourly

Reorganized department to bring greater focus to internal processes and customer requirements

Driving improvement in customer relationships, responsiveness and closure of customer issues

OE customers include Ford, FCA and GM

2018 PPM of 8.2 achieved (47% lower than 2017) while shipping over 5 million parts to OE

Provided APQP on four programs launches in 2018 and seven current programs launching in 2019

Successfully led the Marshall campus through IATF 16949 transition audit early 2018

Surveillance audit in early 2019 had 50% less issues than the 2019 transition audit

Strong relationships built with sister plants to drive resolution of quality issues & sharing of resources

Developed Marshall campus into a source of support when other Tenneco plants needed quality assistance for floor activities, weld analysis, PPAP, LPA, CMM measurements and IATF audits

YANFENG GLOBAL AUTOMOTIVE INTERIORS 2016 – 2017

Quality Manager – Chattanooga, TN Plant (May 2016 to Sept 2017)

Brownfield plant start-up supplying interior parts to VW for the Dec 2016 SOP of the VW Atlas

Products included instrument panel, center console and rear interior trim

Hired quality staff and set up quality system in support of an excellent customer relationship

6 PPM from customer achieved in first nine months of production

Achieved A2LA Airbag lab deployment certification (ISO 17025)

Achieved B rating in first customer driven VDA audit just four months after launch of production

MAGNA STEYR 2014 – 2016

Quality Group Leader, Shanghai, China (June 2014 to April 2016)

Qoros Quality leader for CF16 Prototype build and Process Change leader for CF16 launch

CJLR Build leader for L550 Prototype Build and Quality leader for show car prep

SHAC Quality Mentor – PFEMA development for new truck (assembly and welding) processes

DELPHI THERMAL SYSTEMS 2001 – 2014

Customer Quality Manager –Toyota, TX/CA, USA (April 2005 to May 2014)

Delphi Thermal’s Toyota account single point contact for quality and warranty along with any other non-commercial issue needing to be resolved with the customer. Tasks included:

Working with all locations shipping Delphi Thermal products to Toyota regarding quality issues

Achieved three consecutive Superior Quality awards plus many Quality Recognition Certificates

Frequent visits to Delphi suppliers in USA, Asia, Mexico and South America for supplier quality improvement activities and periodic audits

Led warranty reduction activities and data analysis to achieve customer warranty targets

In over 10 years working with Toyota saw a 42% reduction in warranty claims

Supported Toyota North American assembly plants, engineering/quality headquarters in Kentucky & California plus regular visits to TMC in Japan for in-depth quality & warranty discussions

Mentored Delphi Shanghai, China JV site in 2007 (six months) on quality systems

Global Compressor Quality Manager, Kettering, OH, USA (2004-2005)

Responsible for the quality of compressors being shipped internationally for use in the N.A. market from South America (Brazil), Europe (France and Hungary) and Asia (Korea)

Established global quality plan for compressors

Line side reviews done at overseas plants and implementing the use of best practices between sites

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Quality Manager, Ohio Sites, Morraine, OH, USA (2001-2004)

Responsible for the quality system and organization at the two Delphi Thermal Ohio sites

Development of the quality plan, metrics tracking, budget development and staffing

QS9000/ISO14001 Management Rep. plus on Divisions steering committee for TS16949 roll-out

KENWORTH TRUCK COMPANY, PACCAR DIVISION, Chillocothe, OH, USA 1997 – 2001

Manager Manufacturing Engineering, NMD Project (2000-2001)

Responsible for ME activities associated with launch of a Kenworth New Medium Duty truck

Project management, process analysis and development

Budget development for staffing, tooling, assembly equipment and plant implementation

Interface with design groups in Texas, England and The Netherlands to provide DFA/DFM input

Plant implementation in both Canada and Mexico planned

Led Division and Corporate development of a DC tool roll-out plan to achieve six sigma joint quality

Assistant Plant Manager (1997-2000)

Directly responsible for Manufacturing Engineering, Facilities and Maintenance groups. Tasked to develop and implement facility and process improvement plans associated with raising production capacity while improving quality and safety. Recognized as best manufacturing engineering manager within Kenworth.

Developed and received approval for the implementation of a $17 million capacity expansion project for increasing build rate 50%

Management of environmental permitting, record keeping and reporting

Six Sigma Champion with over 25 black belts/green belts in areas managed

Warranty team sponsor with four warranty managers in the Manufacturing Engineering Department

AUTONATION USA, Fayetteville, GA, USA 1997

Assistant General Manager

Developed and directed all start-up responsibilities for this high volume, auto reconditioning center. Tasked to develop and initiate the infrastructure necessary to support the repair of 150 vehicles per day utilizing lean manufacturing processes.

Led continuous improvement activity related to site opening

Managed recruiting and selection of plant staff for all departments

TOWER AUTOMOTIVE (A.O. Smith Automotive Products), Plymouth, MI, USA 1995-1997

Operations Manager

Responsible for all assembly and production processes for this Tier One Dodge Dakota and Durango frame manufacturer. Managed 180 hourly, 11 salaried and the engineering team, additionally provided liaison with Chrysler engineers, suppliers, and turnkey integrators for this greenfield start-up facility.

Promoted to this role due to people skills and worker respect which led to successfully keeping the plant union free when the UAW attempted to establish a union at the site in 1997

Consistently met production goals

Quality of 40 PPM during first year of plant operation achieved

Engineering Manager

Led engineering team responsible for the start-up of a green field 220,000 square foot truck frame manufacturing plant with two assembly lines

Interacted with integrators during plant build out for all robotics, line set up and turnkey systems

Assured that robotic weld cell systems met line up-time requirements

Responsible for all plant maintenance

Became facility expert on QS9000 compliance and directed all activities for the development of procedures and their implementation, achieved QS9000 certification on first attempt

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Previous Experience

GENERAL MOTORS, Flint, MI, USA

Senior Project Engineer

Managed 22-member, multi-disciplined project team representing industrial, product/process and applications engineers, sales, marketing, supplier development and manufacturing

Responsible for over $25 million in projects related to installation and start-up of 11 catalytic converters assembly lines for various domestic and worldwide plants

Other positions held while working at GM (in reverse chronological order):

Plant Superintendent, Truck Fleet Manager, Marketing Senior Planner, Operations General Supervisor, Senior Plant Engineer, Manufacturing Engineer, Industrial Engineer, Manufacturing Supervisor, Reliability Engineer and Plant Engineer.

Education

Master of Science in Operations Management

Kettering University, Flint, MI

Master of Science in Manufacturing Management

GMI Engineering and Management Institute, Flint, MI

Bachelor of Science, Civil Engineering

Michigan State University, East Lansing, MI

Professional Development and Training

Certified IATF-16949 Lead Auditor (2017)

Certified VDA Auditor (2016)

ASQ Certified Quality Engineer (2000, Recertified August 2017)

Shainin Apprentice Training

A+ Computer Certification

PACCAR Institute for Managerial Leadership

Six Sigma Champion Training

Six Sigma Black Belt Training

Design for Six Sigma Training

Trained as QS9000 Lead Auditor, 1997/Stat-A-Matrix

GM Helping Others Succeed/Development Coaching

Past/current Affiliations

Member ASQ (American Society for Quality) 15 Years

Member SAE (Society of Automotive Engineers) 5 years

Member SME (Society of Manufacturing Engineers) 4 years

HOA Board Member / President 9 years (two different HOA’s TX and CA)

Assistant Scout Master – Troop 7, OH 4 years

AYSO Soccer referee 8 years, MI

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