Customer Service Quality Assurance
Resume:
Frania Moore
Ayden, NC *****
adx47r@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Quality Assurance Analyst/ Material Handler
Cmi Plastics - Ayden, NC
May 2022 to March 2023
• Document and report product and service quality
• Follow quality standards for inspection
• Develop a workflow for product inspection
• Developing plans to help a company manage waste
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found i.e. engineers, mechanics
• Training other quality insurance members on all inspection processes
• Translate for HR staff and Upper management
• Experienced in physical assembly
• Oversaw work orders
• Performed daily and weekly safe set and shut-down activities
• Safely maintained activity logs
• Performed periodic spot checks
• Keen attention to detail
• Trained new hires to maintain production tasks
Utility Worker
Sanderson's Farms - Kinston, NC
February 2021 to March 2022
Accountable To: Hatchery Supervisor & Superintendent
•
Keep Hatchery clean, orderly and sanitized
•
Performs other duties as directed by Hatchery Superintendent and Hatchery Supervisor
•
Must be able to lift 50 lbs
•
Remain on feet for 8 hours at a time
•
Bend at the waist, squat and reach overhead
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Must be able to work in wet and hot/humid conditions
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Must be able to work long irregular hours
Personal Care Aide (PCA)
Interim HealthCare - Kinston, NC
2019 to 2022
• Ensure clients receive their medication on time
• Support clients who can’t move on their own
• Help clients dress, bathe, eat etc.
• Assist clients with physical therapy exercises
• Cook meals according to the customer’s restrictions
• Help customers with their shopping
• Do necessary housekeeping to maintain a clean environment
• Provide emotional support
• Inform physicians or supervisors about uncommon events
• Act quickly and responsibly in cases of emergency
• Translate
Packaging Operator
Lamb Weston/ Conagra foods - Boardman, OR
March 2018 to October 2020
• Maintains safe work practices at all times and participates in safety programs.
• Rotates to all General Labor work stations to complete assigned tasks.
• Quickly assesses and removes foreign materials and non standard product from moving receiving and processing equipment as assigned using both hands.
• Hand sizes raw product on the trim line according to product specifications and Lamb Weston standards.
• Efficiently trims defects (cuts, rot, green, sugar ends, disease, etc...) from raw product to Lamb-Weston standards.
• Distributes product on processing equipment to maintain even product flow.
• Inspects raw product to ensure that it has been peeled, cut, cleaned and blanched, ready for final inspection or packaging.
• Performs hand-packing as assigned.
• Inspects bags in packaging and removes defective bags to Lamb-Weston's standards.
• Reports any irregular cuts or malfunction of food processing equipment as quickly as possible to the lead or team leaders
• Rework cased product into totes.
Education
GED
Hermiston High School - Hermiston, OR
August 2010 to December 2010
Skills
• Bilingual
• Packaging
• Assembly
• Manufacturing
• ISO 9001
• QA/QC
• Quality audits
• Quality inspection
• Quality Control
Languages
• English - Expert
• Spanish - Expert
Assessments
Work style: Conscientiousness — Completed
April 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Completed
Customer focus & orientation — Completed
March 2023
Responding to customer situations with sensitivity Full results: Completed
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Workplace safety — Proficient
March 2023
Using safe practices at work
Full results: Proficient
Customer service — Completed
March 2023
Identifying and resolving common customer issues
Full results: Completed
Cooking skills: Basic food preparation — Proficient March 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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