Customer Service Data Entry
Resume:
BKATHY SMITH
PO Box ***
SULLIVAN, MO *****
Home: 573-***-**** Cell 636-***-****
**************@*****.***
******@******.***
Computer Literate
Microsoft EXCEL
General Office – Incoming/Outgoing Calls, Emails, Letters, Forms, Financial Statements, Faxed Documents
Data Entry
Microsoft WORD
Scanning Documents
Marketing
Microsoft ACCESS
Technical Writing
Employee Training
Microsoft OUTLOOK
Communications
Interview Candidates
Resolving Department Issues
Scheduling Calendars
Dependable
Confident
Detail Oriented
Lexis Nexus
Vinelink.com
Conferenced Students —School Code, Cohort Year—Deferment, Forbearance
Federal Student Loan Servicer Websites- NSLDS, Great Lakes, Navient, Fedloan, Nelnet
EdFinancial, Granite State, MOHELA, Cornerstone
EXPERIENCE
Student Loan Management Manager
Vatterott Educational Centers, Inc.
08/ 2012 – 07/2018
Sunset Hills, MO.
Provided students counseling to help student avoid excessive student loan debt and understand their obligation to repay student loans.
●Worked jointly with the campuses Financial Aid Departments and 3rd Party Providers that interact with student loan recipients.
●Conferenced with students immediately upon withdrawal and/or graduation to help students understand their student loan repayment obligation.
●Contacted students whose student loans go into repayment to prevent delinquencies.
●Communicated-letters, emails, Facebook, phone calls with students whose student loans are delinquent to prevent them from going into default.
●Assisted the Director of SLM Dept. & Student Accounts with training for SLM Advocates.
●Recognized and resolved students who had more complex issues.
●Assisted the Director of SLM Dept. & Supervised SLM Team (6-8) prepared reports and analyzed summarizing default prevention activities.
●Assisted the Director of SLM Dept. & Student Accounts in handling Default and Servicer Challenges.
●Coordinated with the Director of SLM Dept. & Student Accounts to ensure all documents/student information was properly handled in compliance with all record keeping requirements and company guidelines.
●Completed administrative duties and other projects as assigned. Down loaded data for import files, defaulted student communication email, and In Grace student’s information of servicer, contact phone number, and email website.
●Maintained two databases: Campus Vue & Student Data Warehouse imputed updated student demographics.
●Performed regular, punctual and consistent attendance.
Accomplishments: SLM office maintained a cohort default rate for 20 campuses-Vatterott Educational Centers, Inc., that did not exceed the national average by 30% for three years, or 40% in one year.
Loan Processor: Bank Star 10/2011 – 01/2012
Pacific, MO
•Consumer data into banking system Access & Excel
•Multi-phone system
•Customer service
•Consumer file maintenance
•Scanned documents emailed files to several Bank Star locations, Attorney’s, etc.
Credit Collections Representative: Client Services 02/2011 – 05/2011
St. Charles, MO
•Ability to communicate effectively under pressure
•Ability to negotiate effectively
•Ability to navigate multiple computer databases/windows
•Windows 2007
•Mainframe System- entered consumers information
•Telephone System
•Achieving collections/call goals
•Negotiating settlement opportunities
•Payment plans for card holders
•Educating cardholders on payment options
•Arranging clients’ payment schedules
•Receiving payments from cardholders
•Maintaining clients’ payment statuses
Data Entry Specialist: Manpower Inc. 07/2010 – 09/2010
Union, MO
• MS Excel Production Office, Charts & Graphs for management reporting
• MS Access Engineer’s Database for production and management reporting
Office Manager: Eaton Funeral Home, Inc. 02/2007 – 11/2008
Sullivan, MO
•Corresponded insurance claim forms
•Contacted the appropriate personnel
•Organized office work with professionalism
•Responded to clients requests and inquiries
•Maintained integrity of data updated, edited, corrected records
•Created spreadsheet to track documented insurance policies for family members
•Counseled, sympathized, empathized with family members while helping with funeral arrangements
•Daily updated obituaries and guestbook entries on company website
Store Manager: Cash Depot 06/2003 – 02/2007
Sullivan, MO
•Conducted background checks
•Reviewed application for required documentation
•Processed loan for qualified borrowers with thorough understanding of program guidelines
•Determined assumption of loans
•Tracked and reported all monetary losses and accounting expensed items/write offs to owner
•Ensured the servicing file was in proper file order for state auditing
•Resolved errors
•Performed detailed reports for management of errors found in conjunction with audits
•Managed daily withdrawals and deposits from bank, balanced store drawers 4 times daily
•Excellent friendly customer service
•Field calls, verbally contacted clients, banks, lawyers, police and Prosecuting Attorney in various counties.
•Accountable placement of marketing materials for targeted residential and businesses within 30 mile radius.
ORGANIZATIONS
American Marketing Association - Vice President/Secretary
American Marketing Association - Wall Street Journal, Business Student of the Year
East Central College Chapter
Phi Theta Kappa - National Honor Fraternity
East Central College Career Connection Mentoring Program
National Deans List (Multiple Years)
East Central College President and Vice President Academic Honor List (Multiple Years)
EDUCATION
East Central College, Union MO May 1994
Associates, Business Management/Marketing, GPA 3.76
Crawford County R-II, Cuba MO
High School Diploma
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