Customer Service Office Manager

PATTI BRUIN

Phone: 801-***-**** Email: *********@*****.***

WORK EXPERIENCE

Press Ganey Associates Feb 2019 – Present

Phone Survey Representative Provo, UT

Provide professional service while administering surveys to customers.

Interact daily with clients through telephone correspondence.

Work with a team to make as many phone calls as possible and provide hospitals and other healthcare facilities with crucial information that will help improve healthcare services.

Sykes/Capital One Nov 2016- Sept 2018

Customer Service Agent Provo, UT

Answered basic inbound credit card questions for U.S. customers of the Capital One credit card company through the telephone.

Helped customers enroll in online access to their credit cards.

Worked through complex issues with customers via telephone.

Worked on a team to improve and provide quality professional service to customers. On the Pole Pool Service Dec 2001-Aug 2010

CEO/Owner Las Vegas, Nevada

Maintained and operated pool service company.

Handled all customer relations and marketing.

Oversaw and managed five technicians.

Always maintained professionalism.

Superior Pool Products Inc. Jan 1998-June 2010

Office Manager Las Vegas, Nevada - Canoga Park, CA

Accountability for all cash payments and payments on accounts

Maintain Accounts Receivable of 95% every month for office manager of the year, outstanding receivables for 5 years.

Received numerous awards for customer service

Assisted manager of location with all managerial duties and customer service. SKILL SETS

Proficient at Microsoft Word and Excel; accounting familiarity0

Management and team leadership skills; working on and as a team; multi-line phone proficiency; customer service oriented

Categorizing; filing and data archiving; accuracy in record keeping

Professional phone etiquette; articulate and well-spoken; excellent communication skills

Critical thinking skills; flexible and productive; problem solver; project planning skills WORK REFERENCES

Press Ganey Associates (Supervisor): Ken Conrad 801-***-**** Sykes/Capital One (Supervisor): Shawn Banzchrci 801-***-**** Nestlé USA (Manager): Dave Rubow 801-***-****

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