Maria Rivera

**** ********* **

Corona, *****, United States

626-***-****

adx44v@r.postjobfree.com

Professional Experience

Sebamed USA LA, OC, & Inland Empire Regions California United States

Inland Empire Manager December 2011 - 2016

Analyze training needs to develop new training programs or modify and improve existing programs.

Conduct or arrange for ongoing technical training and personal development classes for staff members.

Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

Conduct orientation sessions and arrange on-the-job training for new hires.

Oversee my region (Inland Empire) and staff

Resolve customer complaints regarding sales and service.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Apple Valley Skin Care Apple Valley California United States

Medical Esthetician / Office Manager March 2009 - January 2011

Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.

Plan or direct spa services and programs.

Train staff in the use or sale of products, programs, or activities.

Assess employee performance and suggest ways to improve work.

Check spa equipment to ensure proper functioning.

Coordinate facility schedules to maximize usage and efficiency.

Develop staff service or retail goals and guide staff in goal achievement.

Inventory products and order new supplies.

Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

Recruit, interview, or hire employees.

Respond to customer inquiries or complaints.

Schedule staff or supervise scheduling.

Verify staff credentials, such as educational and certification requirements.

Develop or implement marketing strategies.

Maintain client databases.

Schedule guest appointments.

Sell products, services, or memberships.

Spa Balinesia Ontario California United States

Esthetician / MOD (Manager on Duty) March 2007 - April 2009

Sterilize equipment and clean work areas.

Keep records of client needs and preferences and the services provided.

Demonstrate how to clean and care for skin properly and recommend skin-care regimens.

Examine clients' skin, using magnifying lamps or visors when necessary, to evaluate skin condition and appearance.

Select and apply cosmetic products such as creams, lotions, and tonics.

Treat the facial skin to maintain and improve its appearance, using specialized techniques and products, such as peels and masks.

Refer clients to medical personnel for treatment of serious skin problems.

Determine which products or colors will improve clients' skin quality and appearance.

Perform simple extractions to remove blackheads.

Provide facial and body massages.

Remove body and facial hair by applying wax.

Apply chemical peels to reduce fine lines and age spots.

Advise clients about colors and types of makeup and instruct them in makeup application techniques.

Sell makeup to clients.

Collaborate with plastic surgeons and dermatologists to provide patients with preoperative and postoperative skin care.

Tint eyelashes and eyebrows.

Education

Walnut High SchoolCaliforniaUnited States

High School Diploma, Jun 1997

Over 10 years of experience in Office Management & Spa Management

Hiring, Sales & Training

Licensed Medical Esthetics, Hair & Makeup artist. www.mariamastermakeupartist.com

KrylonCaliforniaUnited States

Jan 2005

Bellflower Aethetics SchoolCaliforniaUnited States

Additional Skills

Humility

approachable

Attention to Detail

Collaborative

Team Player

People Skill

Flexible & Adaptable to change

Self-Management

Self sufficient

Ethical/high personal standards

Solve-complex problems and make decisions

Freelancing Experience

3 Lab, Smith & Cult, Paulas Choice, Peter Thomas Roth

Build in store relationships with service managers/employees

Create and share daily goals with Ulta team

Create brand awareness with clients and Ulta team

Drive sales and successful events

Store experience:

Nordstrom, Macys, Ulta, Sephora

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