Inventory Control Customer Service

Abdul Motaleb

***-*** ******* ****, ***********, ON, M1K2B7

647-***-****, ***********@*****.***

CAREER OBJECTIVE: Seeking a Warehouse Associate position in a sector where I can utilize my skills and experience. SUMMARY OF QUALIFICATIONS:

• Hardworking production worker with over 5-year support Agro manufacturing need

• Attentive, reliable, multi-tasking, flexible, and punctual

• Effective communication and interpersonal skills and able to form strong connections.

• Dedicated and enthusiastic retail professional with hands-on experience in customer service, payment processing and sales

• Self-learner and eager to learn new processes to maximize performance and overall organizational success.

• Ability to work well under pressure alone and as a part of a team for long hours.

• Comfortable working in a fast-paced environment, lift 35lb of products and able to work in repetitive motion.

• Mechanical aptitude, knowledgeable in workplace health and safety policies and WHMIS;

• Possess strong analytical and problem-solving skills for work related situations.

• Excellent in recognizing changes in the market and consumer trends, as well as strong interpretative abilities

• Highly detail-oriented, with strong creativity, and analytical and problem-solving skills for work related situations

• Advanced knowledge in Microsoft Office, Internet operations and documentation management WORK EXPERIENCE:

Inventory Control Associate Jan– Apr 2023

Pacific Smoke International Inc. Markham, ON

• Maintained inventory accuracy by performing cycle counts and tracking inventory transactions associated with Distribution processes.

• Investigated and reported discrepancy to continuously improve policies and procedures.

• Troubleshoot quantity discrepancies between stock and records.

• Performed counts for Recalls, Non-Compliant products, Investigated Non- Inventory Items from Quarantine Area and reported to Inventory Control specialist

• Bin-located new products to assigned locations

• Inspected products for damages and ensure proper quality

• Assisted with RMA (Return Merchandise Authorization) to determine the accurate count, compliance, and expiry of the product for restock.

• Checked dates of E-liquids for expiration and report to Inventory Control Coordinator to facilitate removal or transfer of product as needed.

Operations Customer Representative Jun-Aug 2022

Intelcom Express Toronto, ON

• Liaised with the Operations Supervisor while assisting customers and delivery drivers by phone and email to ensure deliveries are completed on time.

• Greeted customers who come to pick up their parcel at the delivery center.

• Coordinated and managing business partners, allocating routes already optimized/distributed to drivers.

• Input data and reported production and use of internal system

• Maintained cleanliness of workplaces to ensure compliance with occupational health and safety rules. Business Banking Specialist (Hybrid) Mar-May 2022

TD Bank Toronto, ON

• Provided inbound and/or outbound sales support to customers in a non-face to face environment

• Opened Business Account and completed Business signing authority changes for new and existing business customers over the phone using digital technology

• Promoted and offered advice on Business Account plan option that are suitable to each customers Day to Day transactional needs

• Ensured documentation accuracy to reflect client / business intentions

• Identified small business credit and credit card opportunities Project Support Coordinator Oct 2018 -Mar 2022

Home Depot-Project support Center Toronto, ON

• Meet customer requirements in a positive and professional manner by answering customer inquiries and resolving concerns to optimize the customer experience.

• Maintained excellent service levels in key performance areas such as order cycle completion.

• Answered 1800 line and respond to inquiries from customers, stores, service providers and field teams within customer F.I.R.S.T. commitments.

• Worked with THD Carrier and Vendor partners to ensure delivery SOP compliance.

• Liaison with other branch departments, head office and other branch locations

• Worked with 3PL return facilities to validate return quantities and identify variances.

• Expedited all customer orders within timelines defined, communicate with dispatchers and carriers daily regarding appointment times, rush and missed loads, cancellations, etc.

• Troubleshoot any installation issues, including escalation if required.

• Documented all customer and vendor interactions within the COM (Customer Order Management) system. Factory Supervisor Jan 2010- Mar 2016

Mugda Agro Fertilizer Bangladesh

• Ensured the quantity, quality and safety of the production process.

• Assigned line tasks per productivity guidelines and communicate all safety and quality instructions.

• Rotated all members of line according to work instructions for each job as required.

• Coordinated and executes the filling and assembly of products in accordance with quality and productivity standards.

• Verified, monitor and document line efficiency goals for each job as assigned.

• Assisted in the monitoring and reporting of all material usage. EDUCATION/TRAINING:

1. Ministry of Labour's training module (Canada ): WHSA 4 steps 2023 2. Operations and Supply Chain Management University of Toronto, Toronto, ON 2020 3. Executive Master of Business Administration North-South Business School, Bangladesh 2010 4. Valid driver’s license for Ontario 2018

5. Standard First Aid CPR/AED level C Canadian Red Cross 2022 6. Completion of Certificate Course on Working together The Code and The AODA 2017 7. Ministry of Labour's training module (Canada ): SHSA 5 Steps (Self) 2017

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