Priya Khatri

South Jordan, UT adx43i@r.postjobfree.com +1-385-***-**** https://www.linkedin.com/in/priyakhatri14

Summary

Business Analyst with 5+ years of experience in analyzing business processes, identifying areas of improvement, and designing and implementing solutions. Proven track record of delivering successful projects and exceeding client expectations in an Agile environment.

Skills

Tools & Technologies: Microsoft Word, Excel, Power Point, Data Studio, Google Sheets, SQL, Tableau, JIRA, Splunk, API (SOAP And Rest) Documentation, Visio, draw.io., Confluence.

Database: Amazon Redshift, Postgres, Oracle, MySQL.

Data Analysis: KPI Dashboards, Data Visualization Using Pivots, Graphs and Charts.

Business Analysis: Detail-oriented, Cost-Benefit Analysis, Requirement Gathering and Documentation, Stakeholder Relationship Management, Cross Functional Collaboration, Project Management and Transformation, Agile and Scrum Methodologies, Reporting, SDLC, Customer Experience.

Experience

Complete Recovery Corporation – Business Analyst

04/2022 – 04/2023, Taylorsville, Utah, USA

Responsible for automating KPI reports on Google data studio which are used by senior management to determine the performance of call center team.

Work with client managers and product owners in an Agile environment to create requirement documents in confluence and epics and user stories for new requirements in JIRA.

Worked on critical customer experience projects where the key task was to manage customer expectation and experience with the recover team’s performance and ran demonstrations to present the KPIs and other important metrices to facilitate business decisions.

Work with development team get effort estimation for the new requirements and triage bugs identified in the reports.

Responsible for mediating requirements and planning sessions between business and development team and publish MoM’s and to do tasks after the sessions.

Write epics, user stories and features for different requirements to plan scope of work and project completion dates as part of sprint and PI planning sessions.

Help scrum master by providing the data needed for effort estimation and sizing of epics and user stories (T shirt sizing or story points assignments) and facilitate project planning.

Provide the performance metrices needed by senior management on an Ad-hoc basis for client presentations using Excel pivots, graphs and charts and create required presentations as needed.

Responsible for identifying the processes and reports which can be automated and working with development team to facilitate automation by providing them the data they need using SQL queries and performing QA on the automated reports generated.

Virtusa India Pvt Ltd - Senior Business and Support Analyst

01/2014 – 01/2017, Pune, Maharashtra, India

Work tickets and team for incident management for the order placement and billing failures using JIRA, prioritizing the tickets, and provided daily client updates on the progress of user stories and using Splunk to analyze errors and create alerts and dashboards.

Facilitate requirement gathering sessions with various stake holders and break them into actionable items by creating epics and/or user stories.

Worked on solving complex issues and incidents according to agreed service agreements and according to pre-established standards and processes. Collaboratively worked with peers, internal and external stakeholders, and vendors to take the reported incidents to closure.

Created KPI dashboards using Tableau highlighting the team’s performance, Cost-Benefit analysis and gap analysis for the new projects and held retrospective meetings for better incident management and did documentations for the API hooks exposed to get data from the application and created flow diagrams for the same using Visio.

Worked with Product owners for creating project plans and presented the same to senior management.

Responsible for mentoring and training sessions for new associates joining the team.

PRGX India Pvt. Ltd - Associate Support Analyst

10/2012 - 07/2013, Pune, Maharashtra, India

Responsible for troubleshooting and resolving basic issues by preparing SQL scripts to update orders which failed execution.

Worked on Order placing and invoicing workflow management using proprietary ticket management tool (i-Support) for clients (Walmart and Target).

Worked on documenting configuration management changes needed in XML files as part of issue resolution, detailed technical design documentation for the new developments.

Ankit construction - IT Support Staff

06/2011 - 09/2012, Jabalpur, Madhya Pradesh, India

Worked on performing daily system monitoring activities.

Facilitated new employee onboarding, hardware assignments and installations and software tool training.

Organized and facilitated the meetings needed for various stakeholders in the company.

Tracked project completion timelines and helped manage escalations at various levels within the organization.

Education

Shri Ram Institute of Science and Technology – RGPV University

7/2007 - 12/2011, Bachelor of Engineering, Electronics and Communication Engineering.

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