Aniyah Deshields

New Castle, DE *****

adx43h@r.postjobfree.com

+1-302-***-****

I’m detail oriented, High-school graduated with a 4.0 gpa with 3+ years of work experience and proven knowledge of customer service, data and operation management. Aiming to leverage my abilities to successfully fill the customer service or any role at your company. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shift Lead

Walgreens - Newark, DE

January 2023 to April 2023

n charge of providing direct supervision to employees at shift-based companies to ensure the business operates correctly. Their duties include covering for employee absences, managing cash drops from the register and resolving problems that occur during their shift. Collections Representative

AmeriSave Mortgage - Remote

May 2021 to December 2022

Managed multiple delinquent accounts for debt collection efforts. Kept track of assigned accounts to identify outstanding debts. Plan a course of action to recover outstanding payments. Negotiate payoff deadlines or payment plans. Handle questions or complaints. Customer Service Representative

M&T Bank - New Castle, DE

March 2017 to April 2021

Operating as the lead point of contact for any and all matters specific to your accounts. Building and maintaining strong, long-lasting customer relationships. Overseeing customer account management, Helping with payments & disputes regarding credit card Education

High school diploma

Chester High School - Chester, PA

September 2014 to June 2018

Skills

• Computer Operation

• Customer Service

• Sales

• Upselling

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Outlook

• Computer Skills

• Communications

• Team Building

• Accounting

• Basic Math

• Cash Handling

• Leadership Experience

• Typing

• Data Entry

• Caregiving

• Analysis skills

• Time Management

• Organizational Skills

• English

• Microsoft Excel

• Front Desk

• Presentation Skills

• Research

• Loan processing

• Debt collector

• Banking

• Administrative Experience

• Negotiation

• Retail Sales

• Merchandising

• Microsoft Office

• Home health (3 years)

• Health care (3 years)

• POS

• Technical support

• Windows

• Customer support

• Computer networking

• Salesforce

• Live chat

• Desktop Support

• Help Desk

• Retail sales

• Sales, retail & customer service

• Sales, retail and customer support

• Customer service

• General ledger accounting

• Workday

• Configuration management

Contact this candidate