Juan Carlos Robledo Lopez

Operations Management Executive & Project Manager

Houston Texas +1-470-***-****

adx432@r.postjobfree.com • https://www.linkedin.com/in/juan-carlos-robledo-lopez-02966366/

Personal Details:

Date of Birth: November 04,1972 Place of Birth: México Nationality: Mexico

Male Civil Status: Married

Accomplished and growth-focused professional with substantial experience leading commercial, technical, business development, aftersales, and service engineering management operations.

Ability to supervise escalation processes, issue problems and provide expert examination, analysis and communication of complex services issues. Skilled in overseeing electrical, electronic, and mechanical operations on different machines for the secondary packaging markets. Capacity to supervise execution of customer contracts in terms of profitability and quality and take corrective actions. Capability to deliver technical support in commercial opportunities, promote, and, sell company products by demonstrating the advanced technical functions of the product as well as uses and benefits. Skilled in performing installations and commissioning of packaging machines as well as installing machines and productions lines. Result-oriented individual with solid sales management experience and proven track record of achieving growth and hitting/exceeding sales targets. Astute at planning, developing, and executing effective global account management strategies to achieve business objectives. Skilled in building long-term, productive relationships with existing and new customers.

Areas of Expertise

●Strategic Planning & Analysis

●Cost & Benefit Analysis

●Aftersales Management

●Profit & Revenue Optimization

●Technical Operations Management

●Issue & Conflict Resolution

●Service Engineering

●Continuous Process Improvement

●Staff Training & Leadership

Career Experience

ROBOPAC LLC – Duluth GA USA

Technical Service Contractor

I am currently participating in the development and implementation of projects for the installation of new machines and production lines, for clients of the ROBOPAC USA subsidiary throughout the USA, CANADA and CENTRAL AMERICA.

This requires 80% of trips during the month. And even to deliver the finished projects, either singular machines or integrated projects to other complete projects.

A lot of monitoring is required, as well as electrical, mechanical, pneumatic and hydraulic technical knowledge, to coordinate the plant personnel in the maneuvers during the different stages, as well as their training in each of the machines and processes.

• Supervision of electrical, electronic and mechanical operations in different machines for secondary packaging of the bottling market.

●I promote and carry out all industrial safety measures and standards (OSHA) during all installation projects, as I have full knowledge of OSHA.

●Control of the daily budget assigned for each project. Reducing unforeseen expenses, due to a correct planning of daily activities of both the personnel and the machinery that is required to carry out each project.

●High level of resolution and control in technical situations that require immediate decision-making.

●Previous experience in a Customer Service managing

●Excellent verbal and written communication skills (internal and external)

●The ability to maintain calm under pressure

●Efficiency and organisational skills

●Conflict management

●Management skills

●Digital Mindset

●Proficiency in both English and Spanish

Packing Networks S.A. de C.V. - México Oct 2013 – Jul 2019

Commercial and Technical Manager

Interact with, delver exceptional services/support, and visit to different VIP clients in Mexico and Central America, USA, Canada, Caribbean, Israel, Kenia, Africa, Germany, Italy, France, Spain, Saudi Arabia, and UAE. Achieve maximum level of customer satisfaction by resolving client’s conflicts in a timely manner. Enhance operational efficiency by leading, training, and guiding technicians. Managed technical services after sales for manufacturers of machinery. Lead and mentor sales, technical, administrative, and maintenance staff. Conduct detailed analysis of results for each of the technical and profitability. Install machines and productions lines in international companies, such as COCA COLA FEMSA, ARCA-CONTAL, BEPENSA, PEPSI GEPP, ALPURA, QUAKER, BONAFONT, DANONE, and CERVECERIA MODELO, CERVECERIA DEPANAMA, PEPSI CBC Guatemala, CERVECERIA DEL SUR, Costa Rica, Rep. Dominicana, and CCU Chile.

●Developed Mexican, Centro American, and Caribbean markets for industrial machinery manufacturers (leaders in Europe and the US).

●Maximized sales performance by developing new customers and maintaining strong relationship with the existing customers.

●Carried out best possible benefits by developing business relationships in the whole structure of corporate groups.

●Executed best conflict resolution strategies that minimized claims and disputes disagreement of the service, by the end customer by 70%.

●Reduced travel expenses of technicians by 30% by deeply analyzing travel expenses for each service.

●Decreased application of warranty service by 70%.

●Implemented best sales management strategies and ensured 50% monthly growth in the sale of technical services as well as 30% growth in the sale of spare parts.

●Recovered the overdue portfolio and invoicing pending payment by 60% every six months.

●Lessened the underutilization of time internally in technical and colleagues.

●Improved customer confidence in the technical end and diagnostics offered by technicians.

●Boosted sales of technical services by resolving a delinquency almost two years ago, and with a debt of more than 1M national currencies.

●Established new internal policies for technical personnel and operator after-sales department.

●Oversaw electrical, electronic, and mechanical operations on different machines for the secondary packaging markets bottling.

SIME - Mexico Sep 2003 – Oct 2013

Technical Service Manager Aftersales

Decreased response times both via telephone and in person by developing technical staff to serve more clients inside and outside of Mexico. Developed clients in different parts of the world, managing to sell both technical services and spare parts. Improved purchasing procedures from suppliers, reducing response times and costs. Installed industrial machinery and productions lines for various markets, both bottling as food and dairy companies such as COCA COLA FEMSA, BONAFONT, DANONE, Alpura, PEPSI Gepp, QUAKER, COCA ARCA-CONTAL COLA, COKE BEPENSA, Costa Rica, Brewery of Panama, and Cerveceria Modelo, South Brewery, PEPSI CBC Guatemala, Dominican Rep, and CCU Chile.

●Applied best growth strategies and obtained 40% monthly growth in the sale of technical services as well as 40% growth in the sale of spare parts.

●Established new potential customers by 15% each month, with decision-making power over the purchase of technical services and spare parts for the machines being developed.

●Improved brand reputation and awareness through regular meetings and visits with key customers.

●Reduced the times and movements in the warehouse area, and credit and collection by developing new areas within the structure of the company.

●Improved business efficiency and profitability by establishing contracts industrial machinery manufacturing companies in Europe.

Additional Experience

Field Service Engineer SMI Central S.A. de C.V. – Mexico

Service Engineer Sigma Engineering – Mexico

Education

Communications and Electronics Engineer in Control and Automation

National Polytechnic Institute, Mexico

Certifications

ELECTRICITY AND INDUSTRIAL AUTOMATION Courses

Languages

Spanish: Native

English: Fluent

Italian: Fluent

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