Customer Service agent / Human Resource personnel

IRENE MARY APEDEL

Nationality: Ugandan

Cell phone +256-*********/ +965-********

E-mail: **********@*****.*** /***********@*****.***

Customer Focus – Excellent Interpersonal skills - Self Driven

Energetic, dedicated Customer Service oriented individual, proactive and committed Human Resource personnel with a positive attitude towards work and life.

Work well with and in a team with good written and communication skills, self-driven with good leadership skills Technical approach to solving problems and optimizing team potentials responsible and high integrity.

Possessing computer knowledge in office applications like, Microsoft Word, Excel, power point, and Information/data management skills

PROFESSIONAL WORK EXPERIENCE

1.Customer Service Agent-(Customer Services Department)- National Aviation Services (NAS)- Kuwait International Airport (Aug 2019 to July 2020)

Duties and Responsibilities:

Meet and Assist/Greet passengers at the arrivals and help them through the process of visa on arrival services especially for the different nationalities that would require those services, get them through Immigration and security until they are picked up by their hotel booked airport car services.

Secure bookings for passengers needing visa on arrival services plus meet and assist or greet services for the different airlines that land at Kuwait International airport.

Help passengers (Frequent travelers, Business class, and any other walk- ins) to check in to access the airport Lounge services as they wait to board their flight.

Help passengers with self-service check-in kiosks.

Help with the boarding of passengers and to inform them in case the flight is delayed as they wait; also, in cases where the flight has been cancelled.

• Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.

• Direct passengers through Customs, Immigration, and quarantine as required

• Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

• Always produce work-related documentation when required and maintain the highest standards of safety and security.

• Engage in other duties and responsibilities as assigned by my team leader, work with my team or help wherever need be.

2.Stores clerk, Living Hope/ Neighborhood department- Watoto Church - Dec 2016- May 2018:

Primary responsibilities

Monitor the stock levels and liaise with tailoring instructor, jewelry instructor and coordinator to guide the process of ordering and production.

Receive, count, record and store all finished products, raw materials and donations.

Keep an accurate record of all raw material and finished products received and taken from the store.

weekly stock take and send weekly inventory update reports to line manager.

Compile and send monthly reports to line manager

Receive and file orders from line manager.

Verify if there are enough raw materials to fill the orders and guide the production process so that what is produced matches placed orders.

Spear head counting and packing of all merchandise leaving the workshop.

Prepare packing lists and ensure that the necessary signatures have been appended.

Inform and send a signed copy of the packing list to the administrator as soon as the products are taken.

3.Administrative Assistant- Watoto Church Jan 2015- Dec 2016

Primary responsibilities:

Sorting and distributing incoming mail to areas/ departments and staff within the organization and dispatch outgoing mail.

Planning, organizing and coordinating some programs in the department such as Watoto 360 discipleship program, Theological training for the pastor’s, school of community leadership, school of prayer and so on.

Writing letters, reports or office memos using word, Excel, power point and outlook processing programs

Answer telephone enquiries from clients, attend to visitors and assist other staff in the organization with their inquiries.

Operate a range of office machines such as photocopiers, scanners, computers and printers.

Filing papers and documents.

Undertake other duties and responsibilities such as assigned by my immediate supervisor or Team leader.

Leading different teams to different ministry outreach destinations for ministry such as hospitals, slums, schools and teenage rehabilitation centers

4.Research Assistant; Operational Performance (Time Motion) Survey at Entebbe International Airport (Civil Aviation Authority-) 20th Sept- 20th Oct, 2011

responsibilities:

Gathering, sorting and filling the Time Motion Survey data.

Supervising and coordinating the operations of 10 data collectors.

Provide support to data collectors during peak hours (12:15 hrs – 14:45 hrs).

Data Entry.

5.Human Resource Trainee at Civil Aviation Authority Dec 2009-Feb 2010

Primary responsibilities:

Preparation of the human resource department quarterly report.

Preparation of staff monthly remunerations.

Implementation of the training plan.

Department meeting preparation and implementation of resolutions.

Recruitment from external sources and within the organization.

Staffs annual leave processing.

Managing the organizations medical facility and promotion activities.

TRAININGS

Workshop on Employer-employee relationships, Labor legislation in Uganda and Basic supervisory management skills at Ndejje University

14th & 28th April, 2010

Roles of an Effective Human Resource Manager, Performance Management (A Practical Approach), and Rewards that motivate workers at Ndejje University

6th -7th May, 2010

Awarded Certificate of attendance in a day’s training on Foundations of Effective Leadership at Ndejje University

5th June, 2010

EDUCATION BACKGROUND

Certificate in administrative Law

Law development center

2011

Bachelor’s degree in Human Resource Management

Ndejje University

2007-2010

Uganda Advanced Certificate of Education

Katikamu S.S (SDA)

2005-2006

Uganda Certificate of Education

Ntinda View College

2000-2004

REFEREES

Martin Agaba

Customer Service Agent

NAS KUWAIT

P.O.Box 301, Farwaniya 81014-Kuwait

Tel. +965-********

**********@*****.***

Mrs. Patricia Amokoda Keba

Head of Procurement and Logistics-Smile Communications(U) Ltd

Plot 10-12, Corporation Rise, Bukoto

Mobile: +256*********/ +256*********

Email: ***************@*****.***

Mr. Adrian Niyonzima

Administrator-Education&Discipleship-Watoto Church Central

Plot 73, Kampala Road

Mobile: +256*********/+256**********

Email: *********.******@*****.***

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