Customer Service Call Center

ELONDIA G. BRYANT

Houston, Texas ***** 504-***-**** adx40z@r.postjobfree.com

OBJECTIVE

Seeking a supervisor position in a challenging but rewarding organization to deliver exceptional projects through fostering teamwork and maintenance of company staff. Resourceful individual with over 10 years of active experience managing resources, preparing, and reporting performance evaluations. Looking for a supervisor position in a dynamic organization where my skills will be fully utilized.

EDUCATION

UNIVERSITY OF LOUSIANA at LAFAYETTE, Lafayette, LA Bachelors in general studies 1994 - 1999

PROFESSIONAL EXPERIENCE

Lowe’s - Houston, TX February 2018 - Present

XDT Coach/ Distribution/Delivery

• Oversees a Market-based ASA (Administrative Services Associates) team responsible to support delivery operations including monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.

• Ability to lead others to deliver business results and handle multiple tasks in a past paced environment.

• Create/promote the daily schedule of employees. Interview, hire and train all associates on home delivery processes and systems.

• Knowledge of Home Delivery Operations and Call Center processes

• Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, BDC, ADC, etc.) and store operations.

• Teamwork- works cooperatively with others to accomplish joint tasks and common delivery objectives. Contributes to a positive environment, fosters collaboration and tangible contribution.

Lowe’s - Houston, TX February 2009- 2018

Front End Department Supervisor, Lowe’s Home Improvement

• Connects with the team daily to understand any challenges they are facing, elevating issues when necessary.

• Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary.

• Identifies any associate relations concerns and takes the appropriate action as needed including concerns to senior management, HR, and lost prevention.

• Maintains a focus of safety, security, and shrink prevention by ensuring doors and gates are secured, signs of shoplifting and theft while taking steps daily to maintain inventory and shrink budget integrity.

• Research shortages or overages, deposits cash in the bank, and handles register pulls and loans.

• Performs payroll opening and closing process.

• Ensures products are stocked and fronted according to planograms.

• Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency.

• Funnels and runs the business activities including opening and closing the store.

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