Nikena Curtis Holley

Customer Service Representative

Mobile, AL 36609

adx40w@r.postjobfree.com

+1-251-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Desk Adjuster

CRU Adjuster - Toronto, CA

January 2023 to March 2023

• Initial contact to the insureds, contact vendors, field adjusters, contact contractors, verify documents and claim settlements with SBA and FEMA.

• Use Microsoft teams, excel spreadsheets, one note, outlook programs, settle claims, make payments.

• Customer service, make policy determinations.

• Attend weekly webinar policy and estimating training.

• Xactimate/XACT Analysis/Guidewire experience.

Customer Service Representative

Signius Communications - Mobile, AL

June 2020 to January 2023

Serves customers by providing product and service information and resolving product and service problems. Attract potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintain customer records by updating account information. Problem solving, documentation skills, phone skills, listening, resolving conflict, analyzing information, multi-tasking, market knowledge, quality focus, and product knowledge. Customer Service Representative

Alorica Calling Center - Mobile, AL

June 2018 to June 2020

I have excellent customer service skills and experience in overrides plan limitation exceeded. Pharmacy help desk agent and billing representative and etc. Desk Adjuster

Pilot Catastrophe Services - Mobile, AL

January 2017 to May 2018

• Handled commercial and resident water loss litigation suits. Acknowledge new suit assignments, Provided a summary of the claim, analyzed coverage issues, and identified claims issues through facts analysis.

• Established expense reserves according to the budget and managed the expenses accordingly. Negotiated settlements as a method of resolution.

• Ability to recognize the potential deficiencies in a case and the need to a negotiate.

• Settlements as a method of resolution

• Investigated and process insurance claims filed by policyholders.

• Interviewed claimant and witnesses to gather pertinent information.

• Handled and processed variety of claims, including auto, residential, and commercial.

• Full PIP claims handling.

• Interviewed potential clients regarding their injuries. Handled pre-suit and litigation stages of cases.

• Managed all external communications with the customer, attorneys and medical staff to determine/ evaluate injuries.

Claim Processor and File Examiner

One Call Claims, LLC - Mobile, AL

January 2015 to January 2017

• Opened closed claims, contacted insureds, followed up with adjusters, updated files, reviewed insurance policies, fast-track adjusting, completed remote tasks, investigated claims, used estimating systems on behalf of Federated National Insurance.

• Responsible for claims processing, data entry, vendor contacts, follow up with adjusters, maintained documented files history.

• Managed high claims volume for inbound/outbound calls, used excel spreadsheets, cleared daily tasks, sent e-mails, scheduled inspections on behalf of Allstate Insurance. Restaurant Manager

The Hook Up Café - Mobile, AL

January 2005 to March 2013

Key Functions:

Supervised all in house aspects of the restaurant, from in house decorations to menu selection. Managed different areas of restaurant operations such as customer relations, vendors relations and inventory control.

Specialized in training and motivating new staff regarding their work and responsibilities. Controlled the overall cash flow on a daily basis to meet the weekly expenditures. Maintained accounting books regarding employee payroll and sales summaries of the restaurant. Helped in promoting business through social interaction in community events. Estimated the daily food consumption and placed orders with suppliers accordingly- Ordered utensils and contacted merchants regarding their supplies on a regular interval. Staffing:

Hired staff for various departments according to skills required. Trained new staff, delineated their responsibilities and restaurant work ethics. Monitored cooking staff closely to ensure adherence to required standards in terms of quality and safety. Scheduled working hours of staff and rotation of shifts. Selected Initiatives:

Assisted the customers in answering their queries regarding food quality and service. Maintained the cleanliness and sanitation standards of the restaurants by routine checkup of the cleaning done by facilities staff.

Created new menu formats keeping in mind customer preferences and upcoming varieties available. Searched the market regarding new dishes and recipes or latest trends in restaurants that could help improve business.

Career Objective:

To provide high quality of customer service in a renowned organization, where I can use my professional experience as an office receptionist and contribute towards the growth of the organization. Summary of Work History:

Education

Associate in General Studies

Ft. Hays State University Kansas - Kansas City, MO Present

Skills

• Fast Food

• Customer Service (10+ years)

• Call Center

• Customer Care

• CSR

• Customer Support

• Excel

• Medical Billing

• CPT Coding

• Medical Collection

• Medical Receptionist

• Phone Etiquette

• Insurance Verification

• Accounts Receivable

• Office Administration

• Medical Coding

• Help Desk

• Medical Records

• QuickBooks

• HIPAA

• Microsoft Outlook

• Clerical Experience

• 10 Key Data Entry

• Front desk

• Medical office experience

• Dealership experience

• Customer relationship management

• Typing

• Office experience

• Hospital experience

• Human resources

• Data collection

• Intake

• Time management

• Caregiving

• Cooking

• ICD-10

• Medical Terminology

• Pricing

• Documentation review

• Patient monitoring

• Benefits administration

• EMR Systems

• ICD-9

• Employee Orientation

• Medical Scheduling

• Office Management

• Quality Assurance

• Transcription

• Negotiation

• Allscripts

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Office

• 10 key calculator

• Laboratory Experience

• Anatomy Knowledge

• Accounting

Certifications and Licenses

ServSafe

Driver's License

Pharmacy Technician License

adjuster license

January 2022 to March 2025

ALL Lines Texas License

Assessments

Medical Receptionist Skills — Highly Proficient

May 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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