Sofia M. Gonzalez

**** ******* **. #***

adx403@r.postjobfree.com

415-***-****

Summary of Qualifications

• Certified Medical Assistant with over six years of healthcare experience in various roles as a Patient Representative, Client Advocate and Medical Receptionist.

• Bilingual (Spanish and English) professional that excels in administrative work and creating solutions that provide value to both the customer and the organization.

Education

City College of San Francisco

Medical Assistant Certificate

Work History

The Eye Institute

San Francisco, Ca

Lead Bilingual Receptionist

August 2022 - February 2023

Greet clients and check in patients For their appointment also check in walk-in's as well.

•Process Cash, credit cards and checks for payments.

•Answering all calls, making appointments and transferring incoming calls to their destination.

•Translating for non speaking English customers. Authorization for VSP and other insurance such as Medicare and PPO supplements.

San Francisco Unified School District

San Francisco, Ca

Paraprofessional/ Security

November 2018 - March 2020

Workman’s Comp Injury

San Francisco Unified School District

SanFrancisco, CA

Paraprofessional-Security

May 2017- November 2018

• Control flow of traffic during Arrival and dismissal times

• Ensure that children are in proper classrooms and safe during transition periods

• Supervise and maintain structure within Meal Areas during Breakfast and Lunch

• Attend weekly meetings with administrative staff and teachers

Highland Hospital- Oakland, CA

Patient Representative

April 2015 - May 2016

• Handled new patient registration and updated existing patient records.

• Verified insurance information for accuracy.

• Answered phones and relayed messages to physicians.

• Translated information from EMT to nurses.

San Francisco Municipal Transportation Agency- San Francisco, CA

Public Service Trainee

January 2015 – March 2015

Temp Position

• Used computer software to generate and print signs for public street installation

• Operated a multi-line phone system, coordinated paperwork, and took credit card payments.

In Home Health Care

San Francisco, CA

Home Health Care Provider- Private Client

February 2012 – July 2014

• Worked at the patient's home and helped with personal hygiene, housekeeping, and shopping responsibilities.

• Administered medications as per the doctor's direction.

• Transported patient to/from appointments.

Family Leave

November 2008 - October 2011

Care of Mother

The Shanti Project- San Francisco, CA

HIV Health Coordinator

September 2008- September 2008

• Provided initial contact, needs assessment and triage for individuals to identify the psychosocial issues impacting clients’ immune function and overall health.

• Implemented group-level interventions and various skills building, experiential and health discussion groups; and “in-service presentations” to service providers at other agencies.

• Maintained confidential client charts; complete all required documentation for services provided.

The Shanti Project- San Francisco, CA

Client Advocate

March 2005 – September 2008

• Outreach to, and engagement with, clients and targeted communities-of-need for service provision and/or referral;

• Actively advocated with, and/or on behalf of, clients within the service provision system; assisted clients in achieving and maintaining independent functioning, accessing services and adherence to medical regimens.

• Worked as part of an inter-disciplinary team of social workers, case managers, and treatment advocates, conducted follow-up, monitored, and re-assessment of client needs.

Mission Neighborhood Resource Center, San Francisco, CA

March 2003 - February 2005 Medical Receptionist / Bilingual

• Assisted with front desk interaction with patients, setting up examination rooms, equipment and instruments for procedures.

• Assisted doctors/nurse practitioner with procedures as required, set up medical charts, medical billing.

• Answered phone calls and scheduled appointments.

• Translated from Spanish to English for doctors and patients; typed short reports to medical file.

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