Customer Service Representative
Resume:
Sarai Jimenez
adx3zq@r.postjobfree.com
Experience
Customer Service Representative
● Handled inbound calls from members to assit with changes to the policy
● changing members PCP and issuing new ID cards
● creating claims and filling appeals for the members 12/2014 – 01/2015 Healthcare Support Staffing (Walgreen CPO) Orlando, FL
Customer Service Representative
● Handled outbound calls to pharmacy techs in regard to patient prescriptions
● Responding to patient inquiries and resolving problems
● Correcting prescriptions errors
● Called providers to ensure patient’s insurance information is correct. 10/2012 - 03/2013 Connextions
Orlando, FL
Customer Service Representative
● Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas
(speed, accuracy, volume).
● Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% QA in all categories including communication skills, listening skills, problem resolution and politeness.
● Handle customer inquiries
● Troubleshot with customers
● Changing customers plans via phone
● Confirming that customer’s applications are complete and accurate 2/2001 - 5/2005 Insurance Company
Puerto Rico
Customer Service Agent
● Contributed to an 8% sales increase in 2004 by improving lead-generation and sales-tracking techniques.
● Handled incoming calls from policyholders
● Responding to inquiries
● Resolving problems and correcting policy errors.
● Provided quotes and executed online policy changes for auto, home and excess liability.
● Used consultative selling techniques to provide leads for telesales personnel. Education
2001 Petra Vocational
Trujillo Alto, PR
Customer Service Training
References - Available upon request
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