Customer Service Data Entry
Resume:
RESUME
Izabela Henderson
Amherstburg, ON
N9V 4E1
adx3yd@r.postjobfree.com
Education
**** – 2008 Medical Office and Administration Program
St. Clair College of Applied Arts and Technology
Windsor, Ontario
• Earned Ontario College Diploma
2006 – 2007 General Office and Administration Program
St. Clair College of Applied Arts and Technology
Windsor, Ontario
• Earned Ontario College Certificate
2002 – 2006 Catholic Central High School
Windsor, Ontario
• Earned Ontario Secondary School Diploma
Internship
January 2008 – April 2008 Hôtel-Dieu Grace Hospital, Diagnostic Imaging Department in Windsor, Ontario.
Skills
Accurate data entry skills
Great organizational skills
Ability to multi-task in a fast paced environment while working as a team member or independently
Very friendly, outgoing and customer service oriented
Quick learner with excellent communication skills
Professional and positive attitude
A great team player
Proficient with Microsoft Word, Excel, PowerPoint, and Internet, Medical Programs like OfficeMate and CFile, also familiar with Citrix.
Speak and write in polish fluently
Work History
September 2023 – Present
TransForm Contract Administrator
Responsibilities include:
Updates and maintains the contract manager with collaboration with members of the contract management team
Ensuring active and expire product and service contracts are flagged proactively
Review price discrepancies with contracting specialist to ensure that items are correctly loaded
Assisting the operation team in building and supplying information to hospitals and strategic sourcing team for various project as required
Tracks all revenue/rebates opportunities identified in MM Manager and audit supplier spend to calculate rebates. Monitor remittance with suppliers and hospitals.
Process service contracts and capital purchase order in conjunction with capital specialist
Monitor compliance with vendor terms and conditions, hospital commitment and compliance, reporting any deviations to management.
Working with invoicing and accounts payable
Stay at Home Parent March 2020 – August 2022
Amherstburg ON
Responsibilities included:
Creating daily routines for home organization
Meal prepping and cooking for household daily
Budgeting and taking care of the books
Creating focused activities for my son
January 2016 – March 2020 Installation Processing Specialist
Fahrhall Home Comfort
Verify and approve payments of clients’ invoices, repairs and maintenance contracts. Rectify any problems with suppliers. Monitor accounting statements for discrepancies and follows up on corrections.
Deal with customers’ requests, enquiries and complaints.
Billing
Resolve any and all problems that may arise by seeking to understand what the issue is and doing the necessary research to solve the issue calmly and respectfully for the customer. Provide alternative solutions as appropriate.
Perform administrative duties like work orders, warranties, rebate papers and more.
Familiar with processing paperwork for Lennox, Goodman, Daikin, Costco, Bosch, Viessmann, Kohler, Rinnai, ESA, Comfort Shield as well as financing companies like SNAP, Vista, Kamsel and FinanceIt.
Maintain database of customer sales order and invoicing records.
Receive cash payments and issue change and receipts.
Aid in maintaining accurate customer databases by entering all information in a timely manner
Uses a variety of equipment such as a personal computer, calculator, telephone, fax machine and photocopier.
Take care of WSIBs as well Certificates of Insurance as per management requests.
Lead tracking.
Prepare commissions for sales advisors.
August 2008 – December 2015 Assistant Manager
Dr. O’Neill, Optometrist’s Office
Responsibilities included:
Performing reception duties by providing front desk coverage, greeting and referring patients; responding to a wide variety of questions and inquiries relating to the eye examination, eyewear or lenses
Answering phones
Pre-testing patients
Booking appointments and preparing client charts for appointments
Preparing billing sheets for doctors as per outlined procedures
Establishing and maintaining effective office and billing systems/procedures including: monthly OHIP
Submissions and reconciliation
Assisting patients with eyewear selection and contact lens fittings, processing the order to completion
Handle 3rd party accounts (Green Shield, Great West Life, Manulife, Social Services) as required
Perform general clerical work, such as open and distribute mail and maintain filing system
Basic accounting
Certifications / Memberships
August 2011 – Adult CPR and AED
February 2008 – OMSA (Ontario Medical Secretary Association)
Back Safety and injury Prevention
Customer Service Confrontation and Conflict
Creating and Sustaining a Customer-focused Organization
Exceptional assistant certification
Ministry of Labour: Worker Health and Safety Awareness
Reference
References available upon request.
Contact this candidate