Assistant Manager Customer Service
Resume:
Myranda Gonzales
I am a self-driven, hardworking professional looking to find a home in the industry that I truly have a passion for. I am dedicated to creating culinary excellence for every guest as well as a strong and knowledgeable team to deliver with a positive attitude and sincere respect.
2964 East 116th Place
Thornton, Co. 80233
adx3xw@r.postjobfree.com
EXPERIENCE
Jack In the Box, Thornton — Assistant Manager
May 2013- April 2017
Responsible for scheduling, hiring, onboarding, and training of employees in addition to team building, inventory, labor management, and implementation of strict food safety practices.
Fat Shack, Thornton — Assistant Manager/Shift Leader
June 2015- September 2017
Responsible for the production of in house and online orders, guest relations, and organization in shop. Mentored and trained employees as well as focused on food safety, FIFO, prep tasks, and detail cleaning.
Relish Catering and Events, Lakewood — Banquet Captain/Bartender/Server/BOH Lead/Chef
April 2014- October 2017
Able to handle special requests, work in mobile kitchen preparation, ensure that health and safety regulations are respected, dining room and buffet setup/tear down, along with excellent customer service. Responsible for staff staff training, inclusiveness, and able to pay extreme attention to detail while overseeing an event.
Three Tomatoes Catering, Lakewood — Staffing Manager/Logistics Assistant
November 2016- August 2018
Responsible for onboarding, training, and employee support for a custom catering company to provide memorable and unique experience. Created inventory for back storage and led multiple projects working to better 3T’s. Provided support to Operations Manager and Logistics Manager.
Lotus Indian Cuisine, Broomfield — General Manager/Bartender
September 2017- December 2019
Responsible for onboarding, training, and employee support for a startup restaurant to provide memorable and unique experience. Bartend along with creating an enticing drink menu. Oversaw catered events, large parties, and dining room operations.
SKILLS
Works well under pressure and in fast paced environments while maintaining exceptional guest relations
Staff hiring and onboarding
Organization and time management
Effective training with vast food safety knowledge
Accomplishments
TIPS certified bartender that is acute to the responsibilities of alcohol service and consumption of alcohol
ServSafe Certified manager that is comfortable with the topics of prevention of foodborne illnesses, purchasing and receiving guidelines, preparation, holding, serving guidelines, along with other food handling essentials.
LANGUAGES
English, Spanish
EDUCATION
Legacy High School, Diploma Earned
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