Customer Service Quality Assurance
Resume:
Brianca McNeal
Customer Service/Driver/Housekeeping/ Assistant
Stonecrest, GA 30038
*************@*****.***
I have extensive experience in all levels of hospitality, customer service, delivery (food & products) and cleaning. Including, but not limited to, contractual commercial cleaning to private residences; I've done turn-key cleaning and staging. I’ve cleaned hotels and Resorts using specialized equipment and products. I have knowledge of cleaners and OSHA standards. Experienced housekeeping in nursing facilities (as lead housekeeper), environmental cleaning in both hospitals and Nursing Facilities. I have implemented and maintained a personal laundry program inside nursing facilities and extensive experience in the cleaning of hospitals, schools, daycares, private and facilities residences banks etc. You name it I've cleaned it. Can work either alone or within a team. Always wanting to know the entire process of the job to be done from beginning to end. Very detailed oriented. “I get down to dirt’s level”.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Driver Partner
Uber Partner Drivers - Atlanta, GA
March 2017 to Present
I provide transportation to various individuals for a fare. I exercise the utmost customer service and satisfaction to ensure that both Uber and myself are successful in complete customer satisfaction with rides and deliveries.
Selector
United Natural Foods Inc - Atlanta, GA
February 2017 to Present
I work within repack we select and pack various products for co-op and retail sales. I worked closely with Management and Corporate to maintain Excellent standards in international and domestic sales and distribution.
Housekeeping
Fresh As A Breeze - Lithonia, GA
February 2016 to Present
• Perform all aspects of housekeeping
• Residential, Commercial, Industrial & Environmental Cleaning
• Private Residences
• Facility Residences
1. Prepare rooms for new Tenants
2. Clean and sanitize rooms when Tenants move
3. Utilize chemicals and PPEs
4. Maintain a proper channel of communication
5. Safely handle all personal possessions
6. Perform as an Independent Contractor
7. Restocked room supplies
8. Sanitized (area or item rooms bathrooms counters equipment) 9. Helped train new hires
10. Washed dishes
11. Served meals
12. Changed linens
13. Emptied trash
14. Cleaned and maintained hallways, offices, restrooms, stairwells, bedrooms and kitchen 15. Made beds
16. Sanitized
17. Disposed of hazardous materials
Production Associate
G & K uniform Services - Atlanta, GA
June 2015 to October 2016
I communicated closely with management and the production team to productively do my job. I read and interpreted pick tickets to gather the specifications needed to accurately sew various Nametags and emblems onto garments. Once completing the sewing It was also my responsibility to ensure each garment was perfect within the specifications given and the quality of the emblems were perfect as well. I ensured both quality and quality assurance.
Perform & assist
HHGregg Electronics and Appliances. - Ellenwood, GA August 2013 to June 2014
1. Read and interpreted all order slips and work orders. 2. Organize my work area to ensure orders will be completed both timely and productively 3. Select all products from my order selection sheet 4. Pack and seal products into selected containers or tubs 5. Operate forklifts to transport containers to the docking area for shipping 6. Demonstrate excellent safety and procedural methods for operating forklifts 7. Maintained security mandatory to operate & work inside the cage 8. Clean and reorganize my work area & inside the cage for the following work day Quality Inspector
SAM LIP of ALABAMA - Alexander City, AL
March 2011 to June 2011
1. Performed & assisted with all aspects of warehousing 2. Prepared orders to be expedited in the allotted time 3. Trained new workers with operations knowledge
4. Maintained operating tasks
BIERRBI OPERATOR
Russell Corporation - Alexander City, AL
April 2006 to June 2010
1. Performed all essential functions on the automatic loading bierrbi loader for various garments Including t-shirts, sweat pants, and jerseys (both football and basketball) 2. Set standard sizes for each garment
3. Maintained the proper measurements and specifications 4. Performed cutting operations on the cutting table whenever the loader was down 5. Maintained all operating tasks
Education
Associate’s in Business Management
BROWN MACKIE COLLEGE - Decatur, GA
March 2014 to October 2015
Drafting & Design
CENTRAL ALABAMA COMMUNITY COLLEGE - Alexander City, AL July 2011
Skills
• Powerpoint
• Powerpoint (2 years)
• Word (5 years)
• Warehouse Management (4 years)
• Logistics (10+ years)
• Distribution (10+ years)
• embroidery (4 years)
• sit down forklift (8 years)
• Team Leader (10+ years)
• Machine Operator (10+ years)
• Quality Assurance (10+ years)
• Quality Control (10+ years)
• Packaging (10+ years)
• Assembly (10+ years)
• Culinary Experience (3 years)
• Driving (8 years)
• Customer service (7 years)
• Quality Inspection
• Commercial Cleaning (8 years)
Additional Information
SKILLS & CERTIFICATIONS
OSHA Safety Training CPR
Order Processing Weighing Foods
Operating Mechanical Equipment Operating Grapier
Maintaining Equipment Accurately Repeating Procedures Building Pallets Microsoft Office
Packing Slip Processing Operating Cutting Tools
Operating Forklifts Worker's Compensation
10-Key Pad Medical & Dental Terminology
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