Customer Service Representative

Amy Pfoutz (Moeller)

Phone : 630-***-**** Email: *********@***.***

EXPERIENCE:

Zimmerman Ford/Hawk Ford/Joe Cotton Ford (administrative manager) 2012-2021 Served as an administrative assistant and customer service representative in the service department of a busy car dealership and service center providing a wide range of services. Some primary duties included • Maintaining, organizing, and auditing files containing the service records of all the vehicles serviced by the dealership. • Executing follow-up interviews with customers regarding their experience and satisfaction of the provided repairs. Provided initial analysis of the results from customer satisfaction responses. • Dispatching and coordinating transportation for customers who were separated from their vehicles for a longer than tolerant period of time. • Coordinating and aiding in parts delivery, parts recovery and vehicle deliveries. • Reviewing and processing contract accounts • Processing dealer trades and general ledger work in coordination with accounting as well as phone coordination and appointment making/rescheduling when necessary.

Butera (supervisor) 2010-2012 Served as a supervisor and cashier for a large local grocery store. Duties included. • Provided point of sale customer service by processing shopper purchases. • Informed shoppers of product location, availability and promotions • Created sales opportunities by the merchandising and stock of aisles.

Menards ( customer service representative) 2009-2010 • Processing customer exchanges and returns • Facilitating merchandise relocation • Provided point of sale customer service by processing shopper purchases. • Aiding customers in rebate processing and procedures.

Visiting Angels (home health care advocate) 2008-2009 • Provided companionship and aid to the elderly and others needing additional assistance. • Ran errands, light cleaning, and cooking according to the clients needs.

Casey’s General Stores (assistant manager) 2005-2007 • Overseeing day-to-day operations of the store and gas station including scheduling of employees, maintaining inventory, and providing customer service. • Compiling and reviewing daily, weekly, monthly and quarterly sales records and needed financial paperwork. • Ordering inventory and needed supplies for the store • Responsible for many human resources duties such as employee hiring and terminations.

Education:

Elgin Community College—Associate of science degree

References

Dave Malloy 630-***-****; service director for Joe Cotton Ford

Herb Medlock 847-***-****; dispatcher for auto dealerships (known for 10+ years)

Jennifer Ring 630-***-****; friend since elementary school

Paul Mills 630-***-****; service manager @ Zimmerman Ford

Gregory Guy 630-***-****; dispatcher @ Zimmerman Ford

Doug Robe 815-***-****; parts manager @ Zimmerman Ford

Brian Redmond 630-***-****; associate @ Zimmerman Ford

Jeannie Perrault 630-***-****; associate @ Zimmerman Ford

Theresa Marotta 630-***-****; friend since high school (30+)

Kim Fisher 630-***-****; co-worker and friend since high school (30+)

Contact this candidate