Lewis R. Swaim-Sanders

**** *** ***** ***** ****** AL 36693

251-***-****

adx3v3@r.postjobfree.com

OBJECTIVE

My goal is to further enhance my skill set by obtaining a challenging and growth-oriented position utilizing my military communications training, sales and customer relations expertise, organizational skills, and leadership roles. My experience has instilled an ability to focus under pressure with patience and team work in a timely manner to ensure efficient and transparent business decisions are executed. I bring years of management and interpersonal relations experience gained through working with high-level supply chain issues while maintaining a professional composure and focusing on improving budgeting and financial outcomes. During the time span of a year, I contributed to a year-to-date increase in net profit by 18% and an increase with in-house credit sales penetration by 8%. I have formal military training regarding Information Systems Operations, and coursework towards an Associate’s degree in nursing.

PROFESSIONAL EXPERIENCE

February 2017 - March 2020 Geico Auto Damage Adjuater

My primary job responsibilities were to inspect assigned claims and write an effective and cost-efficient estimates. Sometimes I would also write supplements on my own estimates as well as other adjusters estimates. I was proactive in developing and building rapport with local body shops to ensure our customers received the best service as well as effective and efficient repairs. Each claim was entirely different in its own way. Sometimes the claim would require that the customer be placed in a rental vehicle. It was my responsibility to maintain that rental.

•Scheduled and inspected assigned claims

•Maintained rentals

•Wrote cost effective repair estimates

•Wrote supplements to estimates

May 2016 – February 2017 JoAnn Fabrics and Crafts Assistant Manager Mobile, Alabama

As assistant manager in a 2-million-dollar store with 15 associates, my primary role and duties were to support the store manager in day-to-day operations and insure proper policy and procedures were implemented and maintained. I was responsible for opening and closing, cash office procedures, and associated paperwork with said duties.

•Ensured prompt merchandising of weekly truck deliveries ranging from 200-300 cartons

•Received and merchandised daily drop shipments

•Filled duties necessary to cover shortages in staffing due to budgeting constraints or call-outs

April 2015 - May 2016 Stein Mart, Inc. Home Merchandising Manager Mobile, Alabama

My primary job responsibilities were to ensure high quality areas, to create inviting merchandise displays and manage the merchandise, and to organize department workflow by managing and assigning tasks. I was also trusted to provide information and demonstrate skills to help others learn while working to assist in minimizing loss of company assets and contribute to creating a safe and clean store environment.

•Directed and executed strategic, brand appropriate merchandising

•Maximized sales and presentation standards

•Conducted daily, random cash audits

•Acted as Manager On Duty

August 2014 – April 2015 American Eagle Outfitters Assistant Store Manager Mobile, Alabama

My primary job responsibilities were those associated with supporting the Store Manager in achieving sales goals, meeting merchandising brand standards and delivering operational excellence through effectively leading a high performing team.

•Ensured that all company directives were executed within scheduled time frame and allotted payroll budget

•Achieved predetermined financial budgets to include payroll management

•Managed duties by working with associates and senior level staff to finish assigned jobs before deadlines

November 2012 – August 2014 American Eagle Outfitters Key Holder Mobile, Alabama

My primary job responsibilities were those associated with driving the company’s key performance indicators by delivering an exceptional customer store experience by communicating clear expectations and achieving all brand, performance and behavior standards.

•Recognized performance issues in a timely manner

•Partnered with Store Manager to develop action plans for problem-resolution

•Interviewed, hired, trained and motivated other staff members

April 2011–November 2012 Horizons Private Duty Care Certified Nurse’s Assistant Birmingham, Alabama

My primary job responsibilities were associated with providing continuous care to hospice patients in the Greater Birmingham area. My role was to assist in a standard list of activities of daily living for individuals in medical need, while also providing empathetic and emotional support for patients and their families.

•Assisted hospice and terminally ill patients in dressing, toileting, transferring and maintaining continence and personal dignity

•Administered medication, as prescribed, and communicated effects, reactions, and concerns to licensed nursing staff

•Engaged in professional communication regarding pertaining patient information to administrative staff

December 2010 – April 2011 Sitel Inc. Lead Customer Accounts Executive Andalusia, Alabama

My primary job responsibilities were those associated with managing a sales team, driving performance, achieving sales targets and resolving customer complaints. The position required creative communication strategies and programs which motivated and developed teams.

•Provided de-escalation for frustrated customers

•Compiled daily statistical reports regarding previous day’s activities

•Demonstrated solutions-oriented written and oral communication skills regarding consumer media relations

May 2009–December 2010 Lurleen B. Wallace Community College Fitness Center Intern Andalusia, Alabama

My primary job responsibilities were those associated with complying with rules and regulations governing Division I National Junior College Athletics programs.

•Maintained athletic equipment

•Administered assessments on incoming athletes to provide baseline for future athletic progress associated with physical education classes

•Directed students and faculty in complying with state and professional governing standards

May 2007-October 2008 Sonic Inc. Operations Manager Mobile, Alabama

My primary job responsibilities were to assist in managing the operations of a Sonic Drive-In and assume responsibility for drive-in operations in the absence of other management. Additionally, I was to train and support the drive-in employees in order to provide quality food in a clean, safe and efficient manner so that guests would have an enjoyable experience

•Verified and deposited company earnings

•Performed monthly inventory control as a base for supply and product orders

•Managed and delegated tasks to sales associates

EDUCATIONAL EXPERIENCE

Lurleen B. Wallace Community College May 2009-December 2010

Coursework towards: Associate’s of Science in Nursing Andalusia, Alabama

United States Army April 2001-November 2003

Information Systems Operation Analyst Fort Benning, Georgia

ADDITIONAL SKILLS

•Microsoft Office proficient

•Window 1998 – present

Contact this candidate