SUMMARY OF QUALIFICATIONS

Drafted correspondences to multiple states regarding child support cases

Completed court documents for child support trials; maintained confidentiality

Accounts receivable and payable; negotiated payments, received payments, and updated customer accounts

Communicate effectively, written and orally, with a diverse group and with individuals

Knowledgeable of Microsoft Word, Excel, and PowerPoint; Data entry, type 80 words per minute

Prepared statistical reports for monthly distribution to management

Maintained and updated policy manuals

EDUCATION

Bryant & Stratton College, North Chesterfield, VA

Associate of Applied Science, Human Resource Specialist GPA 3.95, April 2013

Bachelor of Business Administration GPA 3.85, December 2016

WORK EXPERIENCE

Customer Service Representative PRQ/CSR,

Maximus Federal, Chester, Virginia,

October 2022 – January 2023

Handle phone calls from consumers in a courteous and professional manner

Handle customer service inquiries and problems via telephone

Handle routine calls using standard screens, scripts, and procedures

Handle situations which may require research according to consumer's response

Use computerized system for tracking, information gathering, and/or troubleshooting

Provide research on questions using available information and resources

Respond to consumers requests via phone

Inform management of problems/trends

Stay current with all systems, prepared responses, changes, and updates

Escalate calls as needed

Maintain a high level of confidentiality, attention to detail and accuracy

Maintain records of consumer responses

Resetting consumer's password

Unlock consumer's HealthCare.gov account

Recover consumer's email address

Find consumer's username

Help consumers change security questions

Rideshare/Delivery Driver,

Uber, Richmond, Virginia,

February 2019 – Present

Communicate with dispatchers by telephone to exchange information and receive requests for passenger service

Complete accident reports when necessary

Drive privately owned vehicles to transport passengers

Follow relevant safety regulations and state laws governing vehicle operation, and ensure that passengers follow safety regulations

Notify company mechanics of vehicle problems

Perform routine vehicle maintenance

Pick up passengers at prearranged locations

Provide passengers with assistance entering and exiting vehicles and help them with any luggage

Received instructions from restaurants through Uber Eats app to deliver meals to individual clients and businesses

Delivered meals according to instructions from Uber admin and clients

Owner of Internet Retail and Boutique Businesses, Dianna’s Present Company, Richmond, Virginia, April 2014 – Present

Research marketing trends and order items from wholesalers

Receive and price items according to invoices

Check company website and email for customer orders

Review websites for out-of-stock and backlogged items

Pay company bills

Deliver items to customers

Human Resource Intern, Rubicon Rehab, Inc., Richmond, Virginia, January 2013 – February 2013

Front Desk: answer multi-line phone, copying, filing, faxing, scanning, mail, customer service

Aided clients with food vouchers and program intake

Collated, alphabetized, and filed accounting invoices and purchase orders

Purged and scanned former employee files

Informed alumni by phone of upcoming meetings

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