Carla A. Erwin

540-***-**** adx3uc@r.postjobfree.com www.linkedin.com/in/carlaerwin

An independent and results-oriented business graduate with proven success in increasing cost savings, building strong stakeholder relationships, and consistently exceeding client expectations. Thrives in fast-paced environments that provide consistent challenges and opportunities for growth. Effective leader and team player. Looking for a position where I have utilized my education and skills to make a difference in patient outcomes. Additional strengths include: Strong work ethic, high standards of ethics, effective time management skills, detailed oriented, outstanding client and customer service skills, flexible in roles, adaptable, shift priorities to meet deadlines, dedicated to excellence, dependable.

EDUCATION

Strategic MBA – Management

University of Houston-Victoria, Texas (December 2020)

Summa Cum Laude

GPA 4.0/4.0

B.B.A. General Business – Healthcare Administration

University of Houston-Victoria, Texas (December 2018)

Magna Cum Laude

GPA 3.69/4.00

HONORS & LEADERSHIP ACTIVITIES

MEMBER: Phi Kappa Phi (ΦКΦ) – the oldest and most selective honor society, Beta Gamma Sigma (βΓΣ) – the international business honor society, Sigma Alpha Pi (ΣΑΠ) - the nation’s largest leadership honor society, Gamma Beta Phi (ΓβΦ) - a national honor and service society.

AWARDS: Undergraduate Deans List 8 consecutive semesters

PROFESSIONAL EXPERIENCE

Spectraforce Nov 10, 2022- Feb 10, 2023

AmerisourceBergen Benefit Verification Specialist – Remote

Make outgoing phone calls to medical insurance payers to verify medical benefits specific to the Regeneron EyeLea4U annual enrollment period for 2023. Utilized databases and online resources to verify medical coverage for In and Out of network provider services and enter patient’s medical benefits and status of eligibility into Patient Plus throughout the 2023 enrollment period.

NLB Sep 16, 2022- Nov 10, 2022

Cognizant Call Center Representative – Remote

Acts as the main point of contact for all CareFirst Medicare Advantage members and providers. Receive incoming phone calls from member and providers. Utilized databases and online resources to verify medical coverage for In and Out of network provider services and assist members with medical coverage during 2023 Healthcare enrollment period.

Start New Financial Feb 21, 2022- June 22, 2022

Customer Service Representative - Remote

Acts as the main point of contact for all Start New Financial clients. Responsible for providing accurate account details and support to clients that call in for assistance with their accounts.

Answer inbound and outbound calls to clients and assists client with their account.

Assists with the resolution of client questions and concerns.

Maintains strong client relationships by handling concerns with speed and professionalism.

Conducts data entry and research as required to assist clients.

Quality RV Resorts July 4, 2021 – Feb 21, 2022

Property Manager

Responsible for managing the daily business activities for a 240-site luxury RV resort including the renting and maintenance of 6 park models, 7 travel trailers, 12 golf carts, 8 storage sheds and 36 outdoor storage sites. Areas of responsibility include supervision of resort personnel, daily management of onsite guests, processing new reservations, running of morning and evening financial reports, sourcing and ordering supplies for housekeeping, resort pool and spa area and the recreation room. Duties also include scheduling maintenance service requests, planning resort improvement projects, marketing activities, approving invoices for payment, credit card reconciliation and approving of payroll.

Key Contributions:

Increased new monthly reservations by 15% in fourth quarter of 2021.

Responsible for receiving eight “5-star reviews” since August 1, 2021.

Refurbishment of property assets, recreation room and pool area amenities.

Medline Industries August 26, 2019 – July 4, 2021

Branch Administrator

Responsible for assisting the Director of Operations and the Leadership team with the administrative tasks and other duties of operating the warehouse. Coordinate the human resources functions as it relates to recruiting, new hire orientation, training, safety training and benefits.

Answer phone calls and assist vendors while providing outstanding customer service.

Support customers, sales representatives, vendors, and others by answering questions, researching issues, and organizing customer and vendor visits.

Create SAP purchase orders, process, and electronically file for warehouse and office supplies and approve invoices for the branch.

Support warehouse roles in various positions including: Picking, K-Ship, Repack, Returns, and Inventory. Support branch managers with other tasks as needed.

Manage all clerical aspects of Protrack performance system, creating excel reports for distribution to management and maintain employee’s work hours in the Kronos payroll system (time off requests, perfect attendance tracking).

Maintain office filing systems (employee, OSHA, payroll, bonus program payments).

Manage Open Hire requisition system and support recruiting to fill open positions to include prescreening applicants and facilitate pre-employment testing for open positions.

Process New Hires to include employment paperwork, conduct New Hire Orientation, benefits enrollment, and online training courses.

Track all branch employees training (Safety, position training, Code of Conduct, onboarding).

Administer and schedule drug/alcohol testing for new hires, post incident, or for cause.

Support to answer questions related to benefits, training, recruiting and safety.

Coordinate and communicate activities for the branch, including all employee events.

Order and track office, warehouse, and uniform supplies, as well as employee purchases.

Walmart Inc. April 2019 – August 2019

General Merchandise Support Manager

Responsible for store recovery procedures, supervision of hourly employees, management of retail store activities.

Jacobs Engineering, Houston, TX 2007 – 2015

Buyer / Expeditor

Purchases and coordinates activities involved with procuring goods and services, equipment, tools, parts, and supplies. Review requisitions: Interviews and confers with vendors to obtain product or service information, such as price, availability, and delivery schedule: Determines method of procurement, such as direct purchase or competitive bid: Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority: Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action. Perform project expediting of purchase orders to meet construction schedule, audit procurement activities and close out projects.

Key Contributions:

•Authored the work process close out procedures and special projects for management.

•Reduced TIC during the Total Longhorn II project audit and closeout in excess of $900,000.

•Identified and corrected discrepancies during commercial and technical bid evaluations to pass cost savings to the client in excess of over $300,000.

•Flexible in roles

•Maintain positive and/or healthy vendor and client relations.

TECHNICAL PROFICIENCIES

Microsoft Office, Paychex, Payentry, Debtonator, NICE Max, Astra, Kronos, ProTrack, WMS, SAP, SAP Concur, Equifax, Career Builder, Brivo, PatientPlus

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