Resume

Project Manager Scrum Master

Location:

Herndon, VA

Salary:

130,000

Posted:

July 05, 2023

Contact this candidate

Resume:

Richard Lewis - Experienced Scrum Master

**** ********* ****, *** *******, Virginia 20170

571-***-****

adx3u8@r.postjobfree.com

Experienced Agile Scrum Master (Release Train Engineer) and Change Manager with a proven history of understanding and building complex systems. I am excited to continue building my skillset and focusing on removing impediments from teams and delivering customer-centric products and features. Led teams of up to 15 people across technology, business, and design departments. Managed over a dozen IT Programs, Process Re-engineering, and Communications projects. Saved J.I.Kislak Mortgage over $2 million in one department in 3 months utilizing Total Quality Management (TQM) principles. A natural leader who is solutions and delivery-focused.

Experience

Department of Homeland Security

Scrum Master, Jira Administrator, Specialist

Public Trust Clearance

January 17, 2023 - March 10, 2023

The project supports the Department of Homeland Security, Office of Chief Financial Officer, Financial Systems Modernization (FSM) in their efforts to transition all DHS headquarters (HQ) and Components to the new software and work management. Change Management / Communications focuses on preparing users and stakeholders for the migration to a new financial management system, facilitating the acceptance of the new solution amongst staff, and informing staff of the project’s status.

Work Management: Scrum Master Jira Boards.

● Built the Jira Board by creating Projects, Epics, Sprints, Stories, and Tasks and associating them

with Key Objectives.

● Deployed Kanban.

● Facilitated Ceremonies, Sprint Planning Meetings, and Sprint Retrospective Meetings.

● Developed User Stories.

● Managed backlogs and workflow.

● Led the development of Acceptance Criteria.

● Estimated task effort using the Fibonacci scale, and tied each task to Objectives Key Results (OKR)s.

● Trained staff on Agile concepts, Jira usage and

reports and supported staff on Jira. Used easyBI for reporting.

Sprint Report

Burndown Chart

Velocity Chart

Epic Report

Education

Bachelor of Arts - James Madison University

Diploma Web Development - Strayer University

Recipient of the coveted Golden Palm Award for excellence. Certifications

● (ISO9001 Equivalent) Process Improvement

Engineer. Quality Education System (QES) Certified Facilitator, Philip Crosby & Associates

● iNet+

● Project Management (PMP Equivalent), Project

Management Certificaiton FAU.

● Customer Service, Kaset International

Software

Jira, Confluence, eazyBI, Kanban, MS Project, Teams, Sharepoint, Zoom, MS Office Suite including Visio, Word Processing, PowerBI, Acoustic, ServiceNow, Google Drive, GoogleDocs, Drupal, Workfront, Smartsheet, Zoho Projects, Monday.com, LucidChart, Outlook, PowerPoint, Pixlr. Keywords

Agile, Scrum Master, Jira Administrator, Sprint Planning, User Stories, Project Manager, Project Plan, Compliance, Cross Functional Team, Release Train Engineer, SAFe, DMAIC, TQM, RACI, Business Analyst, Program Manager, Process

Improvement, Efficiency, Account Manager, Presentations, Government Contractor, Business Analytics, Consultant. US Government Experience

● Department of Homeland Security

● Pension Benefit Guaranty Corporation

● US Department of the Treasury

● Department of Education

Process Improvement, Change Management.

● Reduced the time to produce the monthly newsletter by 50% saving the organization approximately $48,000 a year.

*Over time these TQM efforts increase employee job satisfaction and free up employees for other tasks.

● Wrote and published the Total Quality Management (TQM) Overview training presentation. Presented to staff and published it to Teams.

● Overcame strong resistance while implementing Jira, work management, project management, and process improvement.

● Utilized ServiceNow for service requests.

Communications

Prepared the monthly CXO status executive report which were in the form of PowerPoint presentation slides as well as the monthly FSM newsletter. Improved the process time of the newsletter from one month to 2 weeks, and added more engaging content, videos, and a This Month in History section. 508 Compliance

● Was the team 508 Compliance officer, reviewed outgoing communications for compliance including the Word and Outlook versions of documentation produced by the department the CXO Report and user manuals. Wrote the 508 Compliance Manual, presented it in a team meeting and published it to Teams. This 508 Compliance review and intervention reduced the organizations legal and government regulatory exposure to the tune of thousands of dollars in fines and legal fines and fees.

Fines up to $55,000 for the first violation and $110,000 for each subsequent violation. Those who receive Federal funding could have those funds revoked for being in non-compliance.

States award thousands of dollars in damages to plaintiffs in 508 Compliance cases not including the additional attorney’s fees.

Cybersecurity Policy Project Manager / Process Engineer Penstion Benefit Guaranty Corporation (PBGC), a government agency. Public Trust Clearance.

2020 - September, 2021

● Embedded in Integrated Project Teams (IPTs) to promote cybersecurity and to ensure that best practices in cybersecurity policy were being followed (Compliance with Federal Cybersecurity policies). Collaborated with stakeholder groups across the organization to ensure business, technology, and cybersecurity alignment.

● Cybersecurity: I produced the monthly CIO cybersecurity policy status report, developed the comprehsesive RMF Control spreadsheet, and created the PBGC Cybersecurity Policy Process visual using Visio, and was embedded on a half a dozen IT project teams to ensure proper implementation o f cybersecurity policies and to convey and related issues back to the policy management.

● Project manager (Scrum/Agile). I managed all of the policy cybersecurity policy change and communicaitons initiatives including doumentation, Sharepoint sites, video-conference meetings, and process improvement initiatives.

● Embedded in Integrated Project Teams (IPTs) to promote cybersecurity and to ensure that best practices in cybersecurity policy were being followed. Collaborated with stakeholder groups across the organization to ensure business, technology, and cybersecurity alignment.

● Developed the internal Federal Government Policy visual journey map in Visio which included all government cyber policy originators on the left throught the organizational firewall, first touch in the organization and through both each department and as the policies were touching and effecting each IT system.Developed and implemented a comprehensive Internal Communication and Engagement strategy to support the Cybersecurity Policy Team through integrated and streamlined communication execution.

● Implemented an integrated approach to internal communications strategy and associated campaigns that supported internal dissemination and national cybersecurity policy.

● Wrote, designed, and developed communications strategies and materials utilizing MS Word, Visio, Sharepoint, Teams, and ServiceNow. Oversaw initiatives designed to advance continuous improvement for the government client Pension Benefit Guaranty Corporation (PBGC) including the re-desing and updates to half a dozen Sharepoint intranet sites.

● Provided insight and strategic counsel, writing, and created various forms of content on behalf of Senior Leadership, and the Cybersecurity Policy Division. (Manager of Cybersecurity Policy, IT Director, VP Project Manager). Richard Lewis - Scrum Master 571-***-**** Page 1

● Supported content development, in coordination with internal and external partners.

● Ensured programs are delivered on time, on budget and are aligned with client, business, and Federal Policy goals and deadlines.

● Responsible for direct interaction with customer decision-makers and developed broad knowledge of customer policies and business needs while managing internal communications for the cybersecurity department. Cultivated and strengthened strong relationships with strategic contacts. Produced the monthly CIO-CXO cybersecurity policy status report that included controls implementation information, cyber training, and the FISMA Inventory. (PowerBI). Automate the extremely manual reporting process to 100% automated utliizing PowerBI.

● Duties included light graphics and video editing.

● Supported the management of on-going change communications around Customer Experience Management (CEM), ensuring that the commercial employees continue to believe in and demonstrate their commitment to our evolved model in the service of patients.

● Overcame strong resistance and steered change management in the Cybersecurity Policy department at PBGC during the difficult 2021 changes while at the same time saving the organization hundreds of thousands of dollars in operating costs and increasing employee job satisfaction. Used Visio to create the visual representation of the cybersecurity policy process at PBGC.

Accomplishments:

● Spearheaded the 508 compliance effort in the department reducing the legal liability of the organization by $110,000 per incident.

● Saved the department $21,300 in the first 3 months. Independent Contractor

Communications Project Manager

September, 2021 to January 15, 2023.

In between longer term contacts I have worked a variety of short-term contracts as a communications consultant and I have managed campaigns and consultations with a variety of organizations on short-term communication, including:

● Red Clay Farms, LLC. Managed an SEO and online advertising campaign.

● Eunik Interiors - Consulting, Eunik is a premiere living brand for kitchen and wardrobes interior design. Develop the marketing plan, DMAIC, analyze the target market and best methods to effectively engage them to convert to sales. Guerrilla marketing.

● Mrs. DC, Gift Hughes – Public relations campaign. Branding, reviewing & analysis press releases, creatives, plan, radio, blog and TV appearances.

● Emerald Planet International Foundation - EmPlan has an estimated global viewership of 3 million. SEO analysis, recommendations, and implementation plan.

● Department of Education - Internal communications, setting up a document repository.

● Codejig - Produced a video concept for the Board.

● National Film Festival - Produced the Teaser Video.

● Meta Point Advisors - Website development and content, SEO. Duties includes campaign project management, communications plan development, video production, website development, graphics editing, search optimization implementation, content creation and publication of marketing and advertising components online.

[Functional Resume by Project Efforts]

Justice Information System (JIS) - Palm Beach County, Florida. Assistant Project Manager

April, 1998 - June, 2000

Utilizing MS Project DMAIC (Six Sigma) the $30 million JIS project combined over 30 different applications from over a dozen different organizations/departments into one cohesive, database-driven system that enabled easy collaboration between disparate agencies including law enforcement, the court system, and Palm Beach County Government administration and support and reduced inefficiency, and process time by 85%. This project saved the court systems, Palm Beach County, and other organizations hundreds of thousands of dollars per year in actual man-hours. I was promoted into this position while working for Richard Lewis - Scrum Master 571-***-**** Page 2

Palm Beach County Information System Services (PBC ISS) where I was the Training Manager and Third Level Customer Support for 3,000 users. I am certified in Customer Service by Kaset International.

● Oracle backend, 12 applications modules, 300 new workstations installed including the Chief Judge, Public Defenders Office, Corrections, Juvenile Courts, Sheriffs Office, Palm Beach County ISS, and Board of County Commissioners.

● The 30 agencies both inside and outside of Palm Beach County included Law Enforcement, Judicial, Palm Beach County IT (ISS), Corrections, and included the Board of County Commissioners.

● 15 direct reports

● Project staff = approximately 25 members.

● HTML, SQL, Oracle, PLSQL, MS Project,

● Issue Tracking.

● The project plan literally wrapped around the wall of my office.

● This project was managed as a SAFe project because the Training Component was a completely separate, stand alone project and involved two distinct projects.

Freddie Mac - Tysons, Virginia

Technology Project Analyst

TechExpress Program

January 5, 2001 - August 15, 2003

This project saved Freddie Mac hundreds of thousands of dollars a year in lost productivity and valuable human effort time and project process time. We reduced the amount of time a new employee was productive and able to work on a large IT project from 3 years of on-the-job training to 3 months. After the 3-month TechExpress program new hires were immediately useful on large-scale projects. Utilized Learning Effectiveness Measurement (LEM) and DMAIC methodologies.

● TechExpress, MS Project. $3,500,000.

● Extensive Business Process Analysis and customer needs analysis.

● Staff Management: Support staff including software support, and desktop support. Vendor negotiations, vendor management, project manager, and on-boarded 30 IT hires in the first cohort of the 8-week program.

● Develop and maintain strong relationships with key stakeholders to maximize program effectiveness.

● Issue Tracking in Jira for 30 PCs with dozens of technology-related applications on them.

● Report, track, and escalate issues.

● Remediate project blockers.

● On-time, within budget.

● Excellent Retrospective Measurement Review at 3 months, 6 months, and 1 year after the first cohort. Also:

● Designed the Dashboard OnBoarding System for the department which eliminated 17 manuals and scores of manual systems and saved an estimated $50,000 a year in seven departments. It is a 1st Day, 1st Week, 1st Month implementation which gives managers an easy and intuitive means of onboarding new staff.

● Designed the $5 million Sharpshooter Transition Training Plan for 60 COBOL programmers to transition them to a Java, J2EE application development environment in a blended, role based, tiered program that utilized testing as measurement. Augur Marketing, LLC

Project Manager (Release Train Engineer) - Independent Contractor Sep, 2009 – May, 2020

Augur provided clients with IT Services and contemporary marketing and advertising campaign/project management services. I used Jira and Agile/Lean, Scaled Agile Framework (SAFe) methodologies for all campaigns/projects. Augur managed dozens of projects/campaigns on behalf of clients. Storys and Tasks were related to website development projects, video production, and online marketing programs. I used Jira and Agile/Lean, Scaled Agile Framework (SAFe) methodologies to develop project plans and for all campaigns/projects. Storys and Tasks were related to social media ad campaigns, SEO campaigns, video production, and website development. When managing multiple projects simultaneously I used the SAFe methodology in situations involving multiple projects and/or multiple simultaneous campaigns for the same client. Trained and managed cross functional teams. I followed the the standard methodology for all campaign projects.

● Define the Objectives

● Analysis

Determine the Target Audience

Analyze Current Status SEO

Competetive Analysis

● Set the Budget

● Develop the Media Stragety

Richard Lewis - Scrum Master 571-***-**** Page 3

Choose the Campaign Type and Methods

Create Your Message

Choose Your Bidding, Select Your Vendors

Create Ad Groups

Setup the Sales Funnel and Plan Conversion Strategy

● Implement the Campaign

A/B Testing

● Retrospective Measurement at the end of each ad cycle. Work Management: Scrum Master Jira Boards.

● Facilitated Agile ceremonies: Sprint Planning Meetings, and Sprint Retrospective Meetings

● Managed backlogs and workflow

● Assisted with the development of Acceptance Criteria

● Estimated task effort using the Fibonacci scale, and tied each task to Objectives Key Results (OKR)s

● Built the Jira Board by creating Sprints, Tasks, Stories, and Epics

● Trained staff on Agile concepts, Jira usage, and reports and supported staff on Jira

● Sprint Report

● Burndown Chart

● Velocity Chart

● Epic Report

● Managed multiple projects simultaneously (SAFe)

● Issue Tracking

ResQSoft, Inc - US Mint

Project Administrator, GUI Developer

Public Trust Clearance

Washington, DC

2000 - 2001

Our team developed the US Mint Intranet on-time, in budget and with 140% value added content and functionality. I used MS Project to track the 508 Compliant website development tasks and deliverables using waterfall methodologie. As a value added service I also trained the Mint COBOL application developers in UML, basic Java, HTML, JavaScript, and CSS. Youth Federation for World Peace (YFWP) January, 2008 – August, 2009 International Director, New Media % Partnerships

Website Enhancement and Communications Project (WEP) The Youth Federation for World Peace was a global track two diplomacy initiative with the goal of fostering peaceful relations between countries through human interaction and personal level communications.

● Waterfall, MS Project. DMAIC

● Developed and implemented the Strategic Communications plan.

Ensured consistent external messaging both from the Washington, DC office as well as for international chapters.

● This was a multi-project effort (SAFe) and included the development of

Social Media Sites

SEO

The External Website

The development of the CRM database

The Online Advertising Campaign

Creation of the Donations Funnel

● Managed the Web Enhancement Team and the technical and creative staff. Mentored a staff of 6 technical and creative staff. The project developed both

The external website

Intranet site

● Implemented and managed a $10,000 a month online SEO and paid advertising campaign.

● Created and implemented both internal and external communications plans, guides that alidnged with the strategic business plan for the home office in DC as well as for 13 international chapters. Richard Lewis - Scrum Master 571-***-**** Page 4

● Coordinated all aspects of creation and maintenance of organizational image and outreach for YFWP, its affiliates, and its international chapters.

● Quarterbacked its online media campaigns

● Developed online funding:

e-Fundraising

PayPal

GoogleAds

Good Search

MissionFish

ChipIn.

● Planned, managed and tracked media budgets and revenue targets while maximizing ROI.

● Speech writing.

● Assisted in the creation and execution of business to business and Public Relations activities for brand and development work across the enterprise, working closely with stakeholders, management, and development teams.

● Guided direct marketing for many networking/benefit events. Accomplishments:

Celebrated for work by being made honorary Ambassador of Peace, title reserved for dignitaries and notable VIPs.

*Communications projects utilize a different methodology than a standard waterfall project and are typically on a two or three month advertising cycle. (Month 1 Analysis and Planning, Month 2 Develop Creatives and Write Content, Month 3 Advertising and SEO Campaign). See below: