David Williams

***** ****** **** **** ******: 301-***-****

Poolesville, MD 20837 Email: adx3tt@r.postjobfree.com

Pre and Post Sales Systems/Solutions Engineer

Customer Relations:

I have demonstrated technical success in restoring damaged customer relationships with Tier 1 carriers, Large Enterprise, Federal Government – civilian and DoD, and SME customers.

Technologies:

IP networking, TCP/IP protocol, OSI model, Virtualization, Public/Private/Hybrid Cloud, VMware/VSphere, Docker, NFV, SDN, SIEM, SOAR, SASE, Zero Trust, IDS, IPS, EDR, NDR, XDR, Core to Backhaul performance testing, monitoring, alerting, troubleshooting, KPI export using CSVs, Pulsar, Kafka bus technologies. Office Suite – Word, Excel, PPT, Outlook.

I am attending professional training for the following in pursuit of certifications and to enhance my knowledge base:

AWS Cloud Architect

COMPTIA Security+ (I have prior knowledge for A+ and Network+, CCNA etc.)

Zero Trust

Python

Openstack

Kubernetes (I have prior experience with VMWare/VSphere environments)

Experienced, high energy professional with a background in designing, implementing, deploying, and troubleshooting solutions from multiple vendors, utilizing hundreds of physical and virtual probes, Linux and Windows servers, VMware, Oracle and MySQL databases, visualization, and advanced analytics tools.

I can put all the pieces together, troubleshoot, and make them work. I possess a wide range of experience in the communications industry, with skills and abilities that enable me to work at all client levels with groups or individuals. My experience and background in multiple communications disciplines gives me the ability to deal with complex issues, involving diverse requirements, while balancing conflicting priorities.

I like to contribute, have an impact, and get things done. I have worked with Tier 1 carriers, large enterprise, and Federal government accounts both civilian and DoD to deploy multi-faceted solutions to perform advanced network performance analytics.

Bridging the Gap between technical expertise and business drivers, network performance management, pre and post sales support, system solutions, technical support, and customer relationships are my strengths.

PROFESSIONAL EXPERIENCE

EXFO Inc.

Principal Field Systems Engineer

Dates Employed 2011 – 2023

www.exfo.com

EXFO is a leading provider of test and service assurance solutions for network service providers and equipment manufacturers in the global telecommunications industry.

Responsible for providing the highest level of professional services to install, implement, deploy, manage, maintain, and troubleshoot hundreds of network probes, 8 RHEL servers, Windows server, Oracle, MySQL, as well as visualization, BI, analytics, and dashboard applications for a Tier 1 carrier client.

Provide demonstrations, training, ongoing consultation, and guidance for products included in the solution

Real time active testing and performance monitoring

Service turn up, verification, and troubleshooting

500+ network based probes

Linux and Windows Server based distributed management and correlation servers

Distributed Oracle database server with SAN

Implementation of multiple reporting, visualization, and analytics tools

Infoblox

Systems Engineer, Federal

Dates Employed 2008 – 2011

Responsible for senior level systems engineering support for federal government

Responsibilities in commercial market as required

Technologies utilized include SNMP, NetFlow, Syslog, API, and IP

Clients include SMBs, Educational, Health, Enterprise, and Federal Government

Netcordia (acquired by Infoblox 5/10)

Sr. Systems Engineer

Netcordia was a leading solution provider for Network Change and Configuration Management (NCCM). Its award-winning NetMRI software enables users to automate network change, manage network configurations and meet compliance. NetMRI audits multi-vendor infrastructures, identifies anomalies early, speeds resolution, and automates network changes.

Narus Inc.

Systems Engineer

Dates Employed 2007 – 2008

Narus developed advanced high-performance IP security systems protecting networks from the edge to the core. The Narus products were state-of-the-art, carrier-class security systems, combining high visibility of the network traffic with full correlation of network elements.

Qovia Inc.

Systems Engineer

2006 – 2007

(Company lost funding)

Qovia developed products that allow network professionals to monitor and manage IP telephony networks for reliability, enhanced call quality, IP telephony asset tracking and improved troubleshooting.

Brix Networks

2000-2005

Brix Networks was a leading provider of converged service assurance solutions that allow the world's largest service providers and enterprises to offer reliable and high-quality experiences in voice, video, data, and mobile services to their customers.

Senior Systems Consultant, Mid-Atlantic Region

Responsible for providing senior level technical support for the Federal, Carrier, and Commercial markets in the Mid-Atlantic Region.

Also responsible for sales to the Federal Government and have worked extensively with the DoD testing military communications in a converged, everything over IP, Netcentric environment.

Work involved VoIP, VidIP, and data over various media including WLAN, WIFI, Microwave, Satellite, and land line based IP networks using Qos/Cos prioritization techniques.

Clients included FEMA, DISA, and the Dept. of Veterans Affairs.

SafeNet

1998-2000

SafeNet provides complete security utilizing its encryption technologies to protect communications, intellectual property and digital identities, and offers a full spectrum of products including hardware, software, and chips.

Manager-Systems Engineering, Mid-Atlantic Region

Responsible for managing installed base as well as new account activities of Systems Engineers producing 8M in annual revenue.

Duties included all facets of the sales cycle from initial cold calls to product presentations, RFP responses, training programs, and ongoing post sale support.

Clients included U.S. Customs, NSA, and other commercial and federal government clients.

Newbridge Networks Inc. (acquired by Alcatel-Lucent)

1996-1998

Senior Systems Engineer, Reston VA.

Directly involved with winning and supporting the MCI ATM Backbone network including writing the RFP response, providing technical support, and program management responsibilities.

1st year revenue 12.5M

Responsible for supporting the 1200 node FAA LINCS network.

Network Equipment Technologies

1985-1996

Senior Systems Engineer, Dallas TX, 1992-1996

Responsible for providing technical support to NET’s marketing efforts in Indirect and Direct Sales for the South-Central Region.

Summit/Quota Club Attainment.

2.5m First Year Revenue Performance.

Implemented first Indirect Distribution for IDNX Product Line.

Developed and Implemented Joint Marketing and Sales campaigns.

Developed, Implemented, and Presented Training Courses.

Consistently Met Goals.

(ComDesign) Sr. Systems Engineer, Access Products Division, Santa Barbara, CA, 1985-1992

Responsible for providing technical support for packet switching and channelized T1 access products on a national basis.

Summit/Quota Club Attainment.

Supported National Territory.

Supported 12-20m in Annual Revenue.

Provided Technical and Sales Training.

Developed and implemented Joint Marketing and Sales Programs.

Responsible for Training new Systems Engineers and Account Executives.

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