Customer Service Quality Control
Resume:
Nicole Worrell
Chicago, IL *****
***************@*****.***
I pride myself to be an exceptional, seasoned, results oriented customer service specialists with background in providing advice and resolution to a vast array of customer-based issues. My responsibilities were consistent of Quality Control issues as well as aiding different departments with their technical and employee daily issues.
Work Experience
Caregiver
Romeoville, IL
January 2016 to Present
• Serving as a companion to clients
• Transporting clients to and from appointments, errands, activities, etc.
• Managing medication
• Preparing meals
• Interpersonal skills, including exceptional patience and listening skills
• The ability to provide care across a variety of settings, including group homes and day service programs
• Performing light housekeeping duties (e.g., keeping room clean, laundry)
• Providing bathing and dressing assistance
• Keeping proper care records and reporting changes to nursing team
• Encouraging socialization and participation in community activities
• Following patient care plan
• Communicating with families, co-workers and supervisors regarding care
• Assisting with transfer and mobility
• Shopping and running errands
• Maintaining a safe and comfortable home environment Resource Management/Quality Control Rep 2
Comcast Telecommunications Corporation - Chicago, IL September 2007 to March 2014
• Successfully managed the activities of all contractors deriving from multiple locations
• Delegated routes to contracted cable companies
• Completed daily reports for Management (Quality Control and Escalated Customer related issues)
• Troubleshoots equipment and network problems; removed and replaced defective modules; track spares and ensured repairs
• Installed equipment in support of network and customer requirements
• Interacted with customers to provide a high level of customer satisfaction
• Completed work orders, customer related trouble tickets and maintenance tickets in a timely manner
• Used software and hardware tools to identify and diagnose network status and problems
• Performed preventative/scheduled maintenance and inspections on facilities and equipment
• Order replacement parts and supplies
• Resolved customer related issues that reached Comcast Corporate Customer Service in a timely manner
Customer Service/Dispatch/Inventory Specialist
Streamline Cable Comm/Comcast Contractor - Chicago, IL March 2006 to June 2007
Delegated routes to cable technicians
Ensured Adequate coverage for all routes
Completed Daily Reports using Microsoft Excel
Answered phones and resolved customer related issues/technical issues Data entered attendance and completed routes
Distributed Comcast equipment to technicians
Traveled to Comcast to pick up and drop off new/reconciled equipment Routing/Dispatch Clerk
New Age Cable/Comcast Contractor - Chicago, IL
May 2004 to January 2005
Traveled daily to Comcast to pick up and confirm routes Delegated routes to cable technicians
Ensured Adequate coverage for all routes
Completed Daily Reports using Microsoft Excel
Answered phones and resolved customer related issues Data entered attendance and completed routes
Parent Representative
Local School Council - Chicago, IL
September 2003 to September 2003
Attended conferences in state and abroad to collectively ensure adequate decision making for students/ school
Assisted teachers in daily processes as needed
Aided teachers in afterschool programs
Acted as a liaison for teachers and students
Quality Control Inspector/Assembler
Motorola Inc. - Chicago, IL
March 1990 to July 1995
April 1995
· Assembled cellular phones (which included soldering and welding)
· I was promoted to Quality Control where phones were tested and correctly repaired or tossed out Horace Mann Elementary School - Chicago, IL
Education
High School Diploma
University of Phoenix - Chicago, IL
1985 to 1989
Skills
• Focused on customer satisfaction/Conflict resolution
• High customer service standards
• Telecommunications
• Proficient with Microsoft Office Suite
• Troubleshooting skills
• Skilled multi-tasker
• Meticulous attention to detail
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