Call Center Customer Service
Resume:
Kimberly Bailey
Elizabethtown, KY *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Dispatcher
Doug's Towing & Recovery - Elizabethtown, KY
February 2022 to Present
12 hour shifts
I answer the phones. And take down all the needed information. So I can get a driver dispatched. AAA calls, service calls, simple tows, police tows, And I will do what I can to help you. I am familiar with AAA Roadside Assistance Provider dispatch console. I have to make tickets for each tow. Making sure to gather all needed information. Name
Phone number
Pick up address
Towed address
Vehicle
Reason for tow
Service calls
Driver
Phone number
Truck type and truck number
Trailer number/loaded or unloaded
What kind of freight
Company
Company Phone number
Who to talk to for payment
Pick up address
Towed address
What's wrong with the truck
Keep a Dispatch log when call.is dispatched,enroute,loaded, cleared. Detailed information. So overall I'm here to help your with towing experience. Attendant Care Associate
Horizon Home Health - Elizabethtown, KY
December 2021 to February 2022
I go into the home. And asist them with their daily needs. Rather it be laundry,grocery store, light house work. Prep and cook for them
Laundry(wash,dry,fold and put away)
Sweep
Mop
Take trash out
Clean bathroom
Assist with shower
Help with personal hygiene
Doctors appointments
Grocery shopping
Pay bills
Attendant Caregiver
Encore ADHC - Louisville, KY
August 2021 to December 2021
Depending on the person's needs. I travel to their (female,male) home. We go over what services they need. Set up a schedule that works.
Take to and from Dr's appointments.
Light house keeping
Laundry
Dishes
Assisting with shopping.
Clean up area that the person might of messed up. If they live with someone. Clean bathroom
Help with making any new appointments they might need to make. Assist, dressing,bathing, eating,.meal preparation. MEDICATION REMINDER..I don't give them their medicine. DDID Residential Assistant
Communicare - Elizabethtown, KY
October 2020 to June 2021
Took care of 3 disabled ladies. Really loved the job. I gave them there medicine,cooked, cleaned. Interacted with their behavioral specialist,case managers or family all in person or thru zoom. Took notes and logged them into the computer. Rather it be about their behavior, meds or concerns. And always reminded them how special they are. And they can do anything g they put their minds to. Residential Assistant
Communicare - Elizabethtown, KY
October 2020 to June 2021
I took care of 3 ladies. I assisted and helped them with daily living. Laundry,showers,change beds and so on. I cooked and gave them their daily medication. So here's a list of my duties
Daily medication
Showers (assisted when needed)
Laundry (washed,dried,and put away) pharmacological Change bed sheets (bed was remade.
Cooked lunch and dinner. And provided snacks in-between. Daily notes on any behavior changes.
Zoom meeting with their behavioral therapist .
Things I did that wasn't required.
Crafts
Educational activities worksheets, (based on their areas of meed.) Gave them each one on one time
To talk about whatever they wanted
Over all I treated them the way I'd want someone to treat my daughter. Residential Aide
Spectrum Care Academy - Elizabethtown, KY
February 2019 to September 2019
Work with troubled teen boys. Ages 8-14 years old. These young boys. Each boy required different care. Due to mental health,abuse,born that way
And at the end of the day. Someone to listen and shower they cared. Was what made them see. That all ppl arent alike. 12 hr shifts. Love working with them. Hopefully me just being myself. Will have a impact on them Call Center Representative
American Red Cross - Louisville, KY
October 2006 to November 2006
1 Reached out to donors by phone. Letting them know where the next blood drive was. And to make things flow smoothly. We scheduled appointments. And last bit not least. Thank them for their donations. And at the same time reminding them how important we need their donation. Education
Associate in Phlebotomy
Spencerian College-Louisville - Louisville, KY
June 2004 to June 2005
High school or equivalent in H.S diploma
Nelson County High School - Bardstown, KY
August 1992 to May 1996
Some college
Skills
• Customer Service (10+ years)
• Customer Care (10+ years)
• Call Center (1 year)
• CSR (10+ years)
• Customer Support
• Phlebotomy (5 years)
• Do have a valid drive's license (10+ years)
• Venipuncture
• Vital Signs (10+ years)
• Caregiving (10+ years)
• Medication Administration (1 year)
• EMR systems (1 year)
• Home care (3 years)
• Patient Care
• Meal Preparation (10+ years)
• Laundry
Certifications and Licenses
Phlebotomy
2004 to June 2004
Valid drive's license
CPR Certification
AED Certification
First Aid Certification
Driver's License
Additional Information
Graduated at the top of the class.
Contact this candidate