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Customer Service Human Resources

Location:
Chicago, IL
Posted:
July 05, 2023

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Resume:

SAMARIA BYERS

310-***-**** adx3s4@r.postjobfree.com

Objective

An accomplished and dedicated recruiter with expertise in high volume full-cycle recruiting, sourcing, career management, and employee development. Committed to contributing to organizational success while efficiently managing multiple functions and time. Skilled at building productive relationships and thriving in fast-paced environments. Passionate about fostering workplace equality and diversity, driving innovation, and developing strategic recruitment strategies.

Education

Southern Illinois University-Edwardsville

Bachelor of Science in Sociological Sciences

Focus in Global Development, Qualitative Research, and Social Statistics GPA: 3.68/4.00

Skills

Staffing Services

Reporting and analysis

Independent work ability

Strong commitment to being a teamwork

Awareness of international affairs and diplomacy

Proficient in Microsoft Office (Word, PowerPoint, Outlook, Teams, and Excel)

Familiarity with Symplr Contingent Talent Management, Sense, Nursys, iCims, LinkedIn Recruiter, and Workday

Relevant Experience

National Travel Healthcare Recruiter, GIFTED Healthcare 08/22 -05/23

●Engage and convert inquiries into interested candidates for open positions.

●Evaluate, qualify, and target applicants.

●Conduct pre screening interviews, negotiate wages, perform reference and background checks.

●Build rapport with candidates, network for referrals, and maintain a positive reputation.

●Ensure compliance with state and company guidelines, provide excellent customer service.

●Assist with keeping nurses up to date with their requirements such as ACLS, BLS, or CPR certifications to ensure that each clinician is following state and company guidelines at all times.

●Utilize Symplr CTM, Sense, Nursys, and Microsoft Office software for efficient applicant tracking and HR tasks.

Key Achievements

●Recruit over 20 total clinicians in a three-month period, committing them to 36-48 hour workweeks.

●Achieved over 120% margin goals, generating revenue through new business profitability.

●Increased weekly revenue to $25,000+ within six months, surpassing company targets.

●Consistently outperformed KPI metrics, exceeding expectations each month.

Senior Recruitment Specialist, AT&T 06/19 - 05/22

●Served as the primary contact for hiring senior-level positions in software engineering, data analysis, UX research and design.

●Collaborated with business leaders and management to establish staffing objectives.

●Developed working relationships to address talent needs, manage pipelines, and assess candidates.

●Executes sourcing strategies to build a diverse candidate pipeline.

Key Achievements

●Managed and recruited for more than 10 job requisitions weekly, providing guidance to potential candidates.

●Scheduled 20+ interviews monthly, coordinating with the interview committee.

Implemented recruiting plans through referrals (37% in 2021), LinkedIn sourcing (18% in 2021), and job board postings (27% in 2021).

Reduced time-to-hire by 28% from 2019 to Q1 2022.

●Successfully filled over 100 permanent and 30 contract positions, resulting in savings $350,000 in placement fees.

●Conducted outreach activities through LinkedIn Recruiter and diversity sourcing tools.

Sales Representative, AT&T 06/18 – 06/19

●Consistently met monthly sales quotas.

●Assisted customers with inquiries, identified needs, and provided personalized solutions.

●Demonstrated professionalism, teamwork, and expertise in product knowledge.

●Operated POS systems and wireless equipment.

●Worked flexible hours, including evenings, weekends, and holidays.

Medical Scribe, Physassist Scribes 05/17 – 06/18

●Provided assistance to board-certified physicians in the Emergency Department at various hospital locations.

●Collaborated with physicians to prepare and finalize referral letters for patiens using dictation or Electronic Medical Records (EMR) systems

●Accurately documented legal information into Emergency Medical Records (EMRs) by gathering relevant patient data.

Front Desk Associate, Country Hearth Inn & Suites 05/16 – 05/17

●Utilized hotel reservation software to facilitate the booking process for over 1500 guests.

●Maintained a clean and professional environment in the lobby and main entrance areas.

●Delivered high quality customer service to ensure guest satisfaction.

Care Physician, Help at Home 01/16 – 05/16

●Monitored the physical and mental health conditions of patients by observing relevant signs and symptoms.

●Performed essential daily tasks, including housekeeping, laundry services, and purchasing household items.

Customer Service Representative, Tel-Assist Call Center 06/12 – 11/12

●Resolved customer grievances and promptly addressed inquiries related to products and services.

●Provided essential information to customers, including technical support assistance and general advice pertaining to the specific company in question.

Volunteer Experience

Animal Care Associate, ASPCA 2017-Present

Gift Shop Associate, St. Louis Children’s Hospital 2017-2020

Smith Village Senior Living Community 2010-2014

Certifications

Diversity Recruiting, LinkedIn Learning

Recruiting, Hiring, and Onboarding Employees, University of Minnesota

Hiring Practices, University of California Irvine

Human Resource Analytics, University of California Irvine

Human Resources: Using Metrics to Drive HR Strategy

Learning LinkedIn Recruiter, LinkedIn Learning

Virtual Recruiting, LinkedIn Learning

Technical Recruiting, LinkedIn Learning

References – available upon request

iCisms Detail oriented Phone screen organized sales support sales office background checks database Internal staffing travel nurse staffing healthcare staffing external staffing database potential candidates word processing communication dashboards human resources interpersonal persuasive skills demonstrate accountability and dependability good problem solving decision making skills ability to think ahead Pharmacy data entry medical record management outbound inbound calling HIPPA knowledge CPR First Aid business administration Urgent care emergency department positivity stress management active listening emotional support



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