Data Entry Customer Service

Penny Valliant

adx3ry@r.postjobfree.com

**** ****** **** ******

Pensacola, FL 32506

985-***-****

OBJECTIVE

To secure a challenging career where dedication, enthusiasm and team spirit will create a valuable impact. To take advantage of opportunities for growth within the company.

SKILLS

Multiple word processing programs, typing 60 wpm, 10-key, medical transcription, medical terminology, data entry, multi phone system, extensive customer service, strong ability to multi-task and prioritize with close attention to detail.

PROFESSIONAL EXPERIENCE

12/2021 to 6/26/23 Learning Rx of Pensacola, Office Manager

Called leads, scheduled appointments, and entered all demographics. Entered test scores. Maintained calendar, prepared folders, and sent emails prior to day of appointment. Greeted all clients. Communicated with trainers, parents of clients via email, chat, and text. Data entry, filing, copying, scanning. Inventoried all supplies and training centers. Kept extra copies and packets for new hires, assessments, and consultations. Received payments; checked mail; attended meetings; ran errands; cleaned office and took out trash.

8/2020 to 12/2021 Nursing Management, Personal Care Assistant

In home care giver for elderly and special needs persons. Helped clients to maintain their independence, help with personal care, hygiene, and daily living. Tasks included cooking, cleaning, running errands, taking client to doctor appointments, shopping, out to eat. Helped with personal hygiene, laundry, organizing, reading to and with clients. Must keep pleasant and professional demeanor at all times.,

2/2012 to 9/2020 Schumacher Group Wellness Works, Service Coordinator

Source for linking the healthcare needs of employers to providers through quality focused management of their physical needs. This is obtained by answering incoming calls from an assigned facility, employer, or employee. Collect appropriate data and input into the computer. Extensive data entry and accuracy of documentation. Must possess excellent communication and customer service skills. Ability to handle multiple tasks simultaneously with attention to detail. Help problem solving to ensure superior customer satisfaction.

6/2010 to 2/2012 Highland Community Hospital, Health Unit Coordinator

Provide support to medical staff. Prepared Admit, Discharge and Transfer charts. Data entry of doctor’s orders and handwritten medication orders. Provide patient advocacy through a call system and notify personnel to ensure patient’s needs are met. Prepare documents for shift change. Breakdown of medical charts. Reconcile and record daily census. Update supply inventory. Maintain efficiency, prioritize, critical thinking while constantly being interrupted. Productivity, professionalism, and a positive attitude as well as ability to work well and communicate effectively with all medical personnel including doctors, nurses, case managers, physical therapists, lab, and ambulance staff.

8/2008 to 8/2009 Dr. Patrick Eck, DDS, Business Assistant

Maintained front dental office. Answered all incoming calls and scheduled appointments. Greeted patients upon arrival and prepared charts to include patient history, insurance verification, medications, allergies, and any x-rays needed. Accurate data entry using Practice Works. Collected and posted payments; balanced money received and printed daily reports. Tracked outstanding claims, pre-determinations, labs, and medical clearance. Strong ability to prioritize, multitask, follow specific instructions, and maintain a professional demeanor.

I have also worked with the elderly and with special needs children. I am very reliable, efficient, honest, and personable. I am self-motivated, eager to learn and work well alone or as a team player. I enjoy reading novels, riding our Harley, cooking, camping, watching movies and spending time with my husband, 3 grown children and their spouses and our grandson and granddaughter.