Jennifer L. Sherrell

**** ******** **.

Fairfield, OH 45014

513-***-****

adx3ru@r.postjobfree.com

Objective: To make use of my interpersonal skills, while maximizing the efficiency of a company to achieve goals that focuses on customer experience and customer satisfaction.

Education

Southwestern University, Cincinnati, Ohio

Associate of Applied Business; January 2009

Degree: Medical Administration Assistant

Related Work Experience

UC Health, Cincinnati, Ohio

Remote scheduling Representative 10/2021-Present

• Obtains all insurance information and correct errors to ensure that insurance verification goes through.

• Makes outbound calls to patients to collect information prior to the date of service.

• Answers phones and emails, schedules and confirms appointments, and inputs customer data into systems.

• Always provide HIPAA to maintain and protect patients’ information by keeping it confidential.

• Always provide excellent customer service skills and attitude.

• Ability to work under pressure.

• Great knowledge of medical terminology.

• Excellent attention to detail, with excellent written and oral communication skills

• Patient registration and EPIC experience.

UC Health Pain Medicine, Westchester, Ohio

Team Lead, Medical Assistant 08/2015-10/2021

• Possesses excellent leadership and communication skills.

• Commitment to the practice’s high quality, compassionate care of patients.

• Commitment to continuous learning in both personal and professional development.

• Mentor/Train the MA team to continually improve performance and skill level.

• Assist with covering the clinical needs of the clinic by providing direct support to the providers in the instances of staff call outs.

• Assist with the development of the MA schedule on a daily, weekly, or monthly basis.

• Works closely with the Patient Access Supervisor to foster and facilitate a respectful and collaborative relationship between all Patient Support Representative’s, Medical Support Assistants, and MA’s in order to successfully meet site specific and organizational goals.

• Demonstrate and model excellent customer service skills and assist the practice leadership in providing timely resolution to patient concerns as needed.

• Assist the clinical staff in achieving clinical excellences and promoting a positive work environment.

UC Health Daniel Drake Center, Cincinnati, Ohio

Health Unit Coordinator/Heart Monitor Watcher, 8/2013-08/2015

• Further develop technology skills by using EPIC patient care system and Microsoft Office Tools.

• Communicate and utilize people skills for a diverse group of patients, visitors, and co-workers.

• Utilize organizational skills by filing medical records, making patient appointments, etc.

Skills:

• Eager to learn new things to complete a job.

• Excellent customer service, communication and active listening skills.

• Time management ability to come to work on time engage and complete duties in a timely manner

• Leadership and problem solving having the ability to determine the source of a problem and find an effective solution to solve it.

References: Upon Request

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