Jaime Scatton

Nanticoke, PA *****

adx3rs@r.postjobfree.com

+1-570-***-****

Authorized to work in the US for any employer

Work Experience

Receptionist

Motor World MILE ONE - Wilkes-Barre, PA

September 2022 to Present

My duties involved answering the phone and transferring to appropriate departments when necessary, or handling the matter myself. I schedule appointments for our customers and answer any questions they have regarding services they will be receiving. I also work closely with our auto body shop, parts department and accessories departments to ensure efficient customer service. I pass on information to various departments based on customer needs and ordering of parts. Not only do I answer customer calls, but I call customers as well. I frequently organize service for each customer by making sure loaner vehicles are available, that they have access to our shuttle service and more. Distribution Associate

Chewy - Pittston, PA

March 2022 to May 2022

As a distribution associate I am assigned a multitude of tasks. I use top of the line scanning equipment to pick customers orders and ensure all merchandise is correct and in exceptional condition. I also pack orders using Chewy guidelines to ensure the merchandise is secure and arrives to the customer undamaged and complete. Various other tasks include maintaining a clean and safe work environment, notifying my team lead of any safety issues as well as damaged merchandise. I also actively participate in any offered trainings so as to be a valuable asset to the company and have the ability to work different stations when needed.

CRS/Case Management

Acadia Healthcare - Dunmore, PA

July 2021 to January 2022

My role includes connecting patients of the clinic with any resources they may need. I see each of my patients on a monthly basis for a check in to follow the progress or set backs they have had. Patients have the ability to see me whenever they need as we keep an open door policy. I have assisted with help for housing, transportation and peer support.

CRS

New Roots Recovery Center - Wilkes-Barre, PA

January 2021 to May 2021

Major responsibilities include assisting homeless population with substance use disorder find stable housing and employment. CRS services provided include a variety of tasks including but not limited to: Emotional support, peer guidance, resume building, coping skills, money management, medication management, goal setting and follow through, crisis intervention, locations of food banks and soup kitchens, and most importantly guided support for individuals chosen pathway to recovery. Receptionist

Morgan Advanced Materials Certech - Ashley, PA

February 2020 to March 2020

Greet customers entering the lobby in a courteous and professional manner

• Assist customers as needed including ensuring proper sign into the building

• Answer incoming phone calls and handle the call appropriately

• Filing

• Data entry

• Managing invoices

• Printing, scanning,making copies

• Email

• Retrieve and sort mail and ensure it is delivered to necessary personnel Claims Adjuster

Berkshire Hathaway GUARD Insurance - Wilkes-Barre, PA February 2019 to March 2020

My job was to process Paid Family leave claims. I would review the applications and reach out for additional information when necessary. Claims were to be resolved within 18 days of receiving all information, however I would resolve all claims within 24 to 48 hours of complete information received. If the claim was approved I would set up a payment schedule for the claimant. If the claim was denied I would send a denial letter.

Team Lead/Supervisor

Web.com - Drums, PA

November 2017 to February 2019

I am responsible for retaining customer accounts. I work with accounts worth that vary in value from your everyday average account to multi million dollar accounts. I interact directly with customers over the phone and email. I also manage team metrics and ensure that the agents working on my team meet the highest standard of customer service and work performance. I started off as a CSR agent and moved quickly to team lead with in 6 months of employment. Dispatcher/Customer Service

Hazle Yellowcab - Hazleton, PA

July 2017 to September 2017

I was responsible for answering the phone and dispatching taxis to the customer. I was responsible for knowing where drivers were at all times for their safety, and to ensure the customer waited the minimal time possible by dispatching the closest driver to their location. I also maintained a drivers log for each driver and ensured that our money accounts matched at the end of each drivers shift. Customer Service Representative

Laural Mall - West Hazleton, PA

August 2011 to January 2013

I was responsible for assisting customers with any questions they might have had about stores in the mall or mall events. I printed gift certificates as requested. I also sold bus passes, and rented out strollers and wheelchairs to mall patrons.I made deposits of any money collected during my shift, and locked up the office at the close of the mall. I was also responsible for coordinating mall security and maintenance to keep the mall safe and hazard free for patrons. Education

High school or equivalent

Hazleton Area High School - Hazleton, PA

September 1999 to June 2001

Skills

• Excel, Microsoct Office, Microsoft Word, Outlook. (5 years), Training, Inventory, Cash Handling, Microsoft Office, retail sales, problem solving, Organizational Skills, Management Assessments Indeed Assessments are tests that job seekers can use to demonstrate their knowledge and abilities. Problem Solving

• Completed Jan 2019 Measures a candidate's ability to analyze relevant information when solving problems. View my full results at: https://share.indeedassessments.com/share_assignment/10je- e-3dlainh2b Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Time Management

• Management

• Team Building

• Microsoft Office

• Receptionist

• training

• Excel

• Filing

• Computer Skills (10+ years)

• Communication skills (10+ years)

• Microsoft Excel

• Customer Service

• Clerical Experience

• Microsoft Powerpoint

• Medical Records

• Medical Terminology

• Multi-line Phone Systems (3 years)

• Patient Care

• Phone Etiquette

• Insurance Verification

• Crisis Intervention

• Social Work

• Case Management

• EMR Systems

• Addiction counseling

• Group Therapy

• Individual / Group Counseling

• Behavioral Health

• Vital Signs

• Conflict Management

• Motivational Interviewing

• Intake Experience

• Crisis Management

• Behavioral Therapy

• HIPAA

• Research

• Administrative Experience

• Medical Billing

• Program Management

• Supervising Experience

• Social media management

• Utilization review

• Microsoft Publisher

• Documentation review

• Intake

• Meeting facilitation

• Community and outreach (2 years)

• Human services

• Community and Human Services (3 years)

• Patient monitoring

• English

• Microsoft Word

• Quality assurance

• Leadership

• Mentoring

• Employee evaluation

• Developmental disabilities experience

• Computer networking

• Computer literacy

• Care plans

• Data entry

Certifications and Licenses

Certified Recovery Specialist

Assessments

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Case management & social work — Proficient

May 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Scheduling — Proficient

December 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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