Jacqueline sexton 513-***-****

Account / Project manager / MATERIALS COORDINATOR /Purchasing Agent adx3qw@r.postjobfree.com

My goal is to build upon my successful relationships and project management skills with a team focused on quality and collaboration. I bring an extensive amount of account management experience resulting in customer growth and satisfaction.

Specializing in managing clients’ accounts, Focused on Customers representing the first line of Customer delight

Customer Onboarding development strategies

Problem solver/decision maker

Quality Focused/Organized

Strong Communicator

Motivated/Dedicated

Team Leader/Team Player

Impactful

Passionate

EXPERIENCE

RR Donnelley

October 2023 to Present Responsible for providing Flexographic, Lithography and Digital providing print production information to manufacturing. Providing sales support. Communicating pricing and delivery to Customers. Entering orders and order confirmation, providing answers and support concerning all product and order related inquiries. Corresponding with customer through phone calls, emails and Customer Websites in a timely manner, creating estimates, outside purchasing, Inventory management, managing all prepress orders, work instructions for best throughput interacting with all production departments to ensure smooth order production.

Midstate Machine/McSwain Manufacturing

Materials Coordinator/Purchasing Agent 9/19 to 9/22

Responsible for daily shipments to be communicated arranged and ensure proper paperwork for all customer and supplier part movement. Organizing shipment sourcing, common carrier and/or Midstate owned fleet along with local supplier pick-ups. Work closely with Production and other departments to ensure paperwork is available and parts are ready. Responsible for incoming inspection of raw materials. Assign and process serial numbered parts for shop floor orders. Responsible for receiving raw materials along with outside vendor services. Create purchase orders for raw forging along with purchase orders for outside vendor services. Track and communicate purchase order requirements and follow up with outside vendors ensure we have ample time to complete the order and ship on time to the Customer. Track on time delivery and communicating our timeline to our vendors. Set up approved vendors, scorecards and surveys.

ProAmpac

Customer Service Rep 2018 to Aug. 2019

Responsible for all incoming order processing from the Website store and emailed PO’s. Providing online support for Customer inquiries about the product line. Production Estimates, Estimate freight. Communicating pricing and delivery. Responsible for the returned product to initiate the credit process. Setting up Customers in the operating system. Working with Customers on their online order processing centers. Correspondence with customer through phone calls, emails in a timely manner, outside vendor purchasing, Customer owned inventory management, managing all prepress orders, work instructions for best throughput interacting with all production departments.

WS Packaging Group

Account Manager 2006 to 2017

Managed core printing accounts such as Pharmaceutical, Tobacco, UL Recognized, Spirits,

Health and beauty. Expanded pharmaceutical business from 1 facility to 6 locations within WS

Responsible for projects from conception to final delivered product. Implemented standard operating procedures to be executed throughout production. Handled client accounts across multiple facilities within WS. Executed estimates, purchasing, coordinated outsourcing, created tooling parameters, o, press & finishing, invoicing. Coordinated non-conformities, prepared corrective action reports to identify product defects and corrective actions, Issued return authorization/deconstruction letters, processed credits. Forecasted/Managed customer inventory programs. Measured and published on time delivery metrics to clients Prepared reports for sales analysis of customer development, such as purchase trends, inventory needs and price grids. Collaborated with sales associates, customers and employees of the organization to effectively resolve customer problems.

RR Donnelley/Nielsen Company Account Service Representative 1992 to 2006 Responsible for providing Lithography and Digital print product and service information including sales support, communicating pricing and delivery, order entry and order confirmation, providing answers support concerning all product and order related inquiries. Correspondence with customer through phone calls, emails and faxes in a timely manner, creating estimates, outside purchasing, Inventory management, managing all prepress orders, work instructions for best throughput interacting with all production departments to ensure smooth order production.

Education: Northwest High School Degree - Graphic Arts - Certificate