Customer Service Environmental Services
Resume:
Courtnee Thomas
Competent and self-motivated professional with over twenty
years of experience in environmental services management, possessing a significant understanding of operations, personnel management, customer service, and logistics delivered through adept administrative proficiency.
“Excellence is to do a common thing in an uncommon way."—Booker T. Washington 6476 Scudders Drive
Lithonia, GA 30058
********.******@*****.***
EXPERIENCE
Pritchard Sports and Entertainment, — Post Manager December 2017 - PRESENT
Supervise operations of environmental services at State Farm Arena. Audit and fulfill tracking and labor reports. Perform ongoing materials and equipment training.
Expand qualified workforce through interviewing and hiring. Deliver budget reports, ensure timely operations management for Tyler Perry Studios facilities. ADP on-boarding
Academy of Scholars, Decatur, GA — Facilities Coordinator October 2015 - December 2017
Collaborated with Facilities Manager regarding comprehensive fulfillment of facilities service plan including materials procurement, contract preparation, scheduling and supervision.
Sustained optimal facilities according to rigorous standards by engineering available human and capital resources realizing a safe, clean, and operable environment.
Audited and monitored expenses for reconciliation and maintenance of accurate and current accounts in compliance with prescribed financial standards.
Ensured procurement of requisite personnel through hiring, continuous staff development and training while having conducted performance reviews, monitored target goals and delivery of payroll. Professional Health Services LLC, Havertown, PA — Medical Technician and Transporter
October 2015 - December 2017
Performed occupational health screening for armed service members, local and state police, fire department and private organizations. Dispatched mobile medical care as a health services technician. SKILLS
Professional Custodial
Certification
Class A CDL License
MS Office w/advanced
MS Excel & Word
ability
Policy and procedure
audit & compliance
Strategic planning
Team management
Customer service
Budgeting
Operational
enhancement
APD Skilled
Event Planning
Motivational Speaker
AAA Parking Mondrian, Miami Beach, FL — Operations Manager June 2011 - April 2015
Coordinated daily operations of contracted valet service for Five-star hotel. Effectively recruited, trained, and supported staff through goal-setting, supervision, collaboration, and constructive feedback. Tracked revenue through ongoing reporting and inventory protocols following hotel Lead Operations Analysis conventions. US Gas & Electric, N. Miami Beach, FL — Senior Operations Analyst and Asst. Office Manager
May 2006 -June 2011
Superintend a team of 300 employees who realized and exceeded adherence to safety and quality procedures and policies.
Developed quarterly reports, highlighting the prowess of my team's timely performance and fulfillment of customer needs, materials maintenance, and production objectives. Cordinated ADP on boarding for all new hires. UPS, Omaha, NE — Team Shift Supervisor
November 2000 - December 2007
Pilot fleet drivers with scheduling support in C++ and MS Office Suite. Established program budgets.
Reconciled invoices to funding sources by calculating units of service. Delivered payroll management, including the accrual of employee benefits. University of Nebraska at Lincoln, Lincoln, NE — Assistant Director of Environmental & Facilities Maintenance
December 1997 - April 2006
Demonstrated remarkable schedule planning and organization while ensuring the maintenance of supplies in compliance with Federal and campus regulations.
Negotiated contracts, performed budgeting.
Authored operations manual for environmental services and facilities maintenance.
Maximized hiring and training with hazardous materials and retention of exemplary staff. Coroderanted ADP and Workday on boarding for new hires and Benefites for all departmental staffers. EDUCATION
University of Miami, Miami, FL — MA, Human and Public Relations September 1990 - May 1995
Creighton University, Omaha, NE — BA Public Health August 1988 - May 1990 AWARDS
Employee of the Year
Miami Springs High School, Miami Springs, FL — High School Diploma
September 1984 - June 1988
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