JB Juanita Brooks

Baltimore, MD ***** 410-***-**** adx3p6@r.postjobfree.com

PROFESSIONAL

SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Database Entry

Administrative and Clerical

Support

Verbal and Written

Communication

WORK HISTORY ADMINISTRATIVE CLERK 08/2016 to 08/2022 Toyota Financial Services Baltimore, MD

Posted updated data and changes to system using [Software] and compiled reports on updates every [Timeframe].

LOAN PROCESSOR 04/2007 to 09/2012

Bank Of America, NA Hunt Valley, MD

Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.

Prepared documents for underwriting by verifying client income, credit reports and other information.

Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.

Processed loans within various departments to achieve timely, accurate and fair proceedings.

OFFICE ASSISTANT 06/2003 to 09/2004

Mary Kraft Towson, MD

Completed clerical tasks such as filing, copying and distributing mail. Interacted with customers by phone, email or in-person to provide information.

Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Delivered clerical support by handling range of routine and special requirements.

REPAIR SERVICE CLERK 07/1969 to 02/2002

Verizon Baltimore, MD

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded proactively and positively to rapid change. EDUCATION High School Diploma 06/1969

Bertie High School, Windsor, NC

Honor Roll

Winston Salem University Scholarship Recipient

ADDITIONAL

INFORMATION

I'm secretary of my Missionary Department and supervisor of my church's kitchen. I was also commended for being number one employee at Bank of America and monthly recognition at Toyota Financial for achieving my goal...

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