TO WORK IN A CHALLANGING AREA

WHERE I CAN PROOF MYSELF AND BE

ABLE TO EXPLORE MY WORK AND

ABILITIES TO CONTRIBUTE THE BEST OF

ME

Phone Number - 902-***-**** /

773-***-****

Email Id -

adx3p1@r.postjobfree.com

Hobbies - Listening to Music, Reading

Novels, Dance and Acting, Poet,

Writing, Travelling

Personal Skills – Honesty, Team Spirit,

Fulfilling Commitment, Punctuality,

Time Management and Willingness To

learn.

Academy Achievements -

Participated as: “Search Foundation

(Charity) 2007,Taekwondo 2012-13,

SSE (General Knowledge Olympiad)

2013 and also in Perception 2017,

UDAAN 17 in Dancing and Acting in

the year 2017

EDUCATION

1. K.R Education Center High school, 2016

2. Kingston Senior Secondary School Intermediate, 2018 3. Swami Vivekanand Subharti

University – Graduated in B.A With

Economics

4. Flyway Airhostess Academy -- 1

Year Diploma in Aviation

WORK EXPERIENCE

Startek Aegis as Senior Executive for Flipkart Process As Escalation Team Flipkart L2 Escalation From August 2022 Till Working as an Senior Escalation Executive where handling the escalation of the customer after purchasing the product from Flipkart and proving end to end support to the customers while facing issues with product we as a team handle those escalation for different process and queues like TVF, SRT, RMT, LEQ, TOA AND RMT SPPIN India PVT LTD (Shopee) as Senior Operation Analyst. October 2021 to April 2022

In this Scenario we use to contact the Seller on a daily basis to ask about the handover report that how many handovers will be done on daily basis to Ecom and Delhivery, side by side we use to Maintain the Excel sheets and also the we use to maintain day to day Productivity report by using Vlook up and Pivot table

ORS-US Healthcare Recruiterfor 6 months in IMS (Global Work Force Solution) May 2021 to October 2021

Woíked as Health caíe íecíuiteí Was having 2 píofiles as RN (Registeí Nuíse) and CNA (Ceítified Nuísing Assistant). Daily we use to inteíact with the candidate foí submissions 1 and weekly 5 we used to get souíces to hiíe fíom Monsteí, Indeed, Caííieí buildeí etc. Amazon as a Customer Service Executive from 2020 to 2021 Working as an Customer Support Executive where handling the quarries of the customer after purchasing the product from Amazon and proving end to end solution to the customers.

Experienced of 1 year in Tejas Express asa Customer Service Executive. 2019-2020

Working as an Customer Support Executive where handling the quarries of the customer and proving end to end solution to the customers. MUSKAN BHATIA

COMPUTER, SOCIAL MEDIA AND SOFTWARE SKILLS

1. Having Knowledge of Computer

MS Excel, PowerPoint, MS Word,

Internet and Social Media

Handling

2. Also Audited US Sales Calls by

Call Recording and Auditing

Software’s

3. Audited Domestic Customer

Service by Call Recording and

Auditing Software’s

4. Executive Calls Maintained Excel Data of US

Sales

FAMILY AND OTHER DETAILS

1. Date of Birth - 04th October 1999

2. Father’s Name – Mr Shyam Sunder Bhatia

3. Mother’s Name – Mrs Ritu Bhatia

DECLARATION

I hereby declare and assure that all the details furnished by me are trueto the best of my knowledge and vouch for my authenticity

PLACE

Signature

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