ANNETTE GRAY-WELCH

Riverdale, GA *****

404-***-**** - adx3p0@r.postjobfree.com

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Skilled Treatment Coordinator familiar with case management and care planning. 20-year history working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination.

Knowledgeable and dedicated customer service professional with extensive experience over 20 years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Forward-thinking Manager with project management experience in manufacturing environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

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01/2020 to 05/2023 Treatment Coordinator

Dental Care Alliance– College Park, GA

Established rapport and relationships with patients and external partners to cross-train and support medical staff.

Reviewed each step of patient care and made proactive adjustments to avert i i issues.

Supervised all levels of care for patients pursuing substance abuse treatment.

Monitored ongoing care and proactively corrected problems.

Updated policies and procedures, leading continuous improvement of resident

assessments and care.

01/2017 to 06/2020 Treatment Coordinator

Great Expressions Dental Centers – Atlanta, GA

Established rapport and relationships with patients and external partners to cross-train and support medical staff.

Reviewed each step of patient care and made proactive adjustments to avert issues.

Supervised all levels of care for patients pursuing substance abuse treatment.

Monitored ongoing care and proactively corrected problems.

Updated policies and procedures, leading continuous improvement of resident

assessments and care.

01/2011 to 07/2017

Caregiver

Private Care – Morrow, GA

Helped clients manage money, pay bills and shop for groceries or personal items. Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Provided safe mobility support to help patients move around personal and public spaces.

Shopped for groceries regularly in order to keep house stocked with necessities.

09/1999 to 10/2016

Assistant Manager

Dollar Tree Distribution Center – Atlanta, GA

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.

06/1999 to 12/2015

Manager

Jason's Deli – Atlanta, GA

Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Directed staff and managed annual capital budget.

Conducted monthly inventories of raw materials and components on work floor. Onboarded new employees, including training, mentoring and new hire documentation.

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Bachelor of Science: Business Management

Central Christian College of Kansas - Mcpherson, KS

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