Customer Service Account Manager
Resume:
Carolyn Higuera
*** ****** ****** • Woodstock, GA 30188 • 770-***-**** • *********@*****.***
Management and Sales Profile
High-energy sales professional with a history of performance results seeking a role with progressive growth opportunities in an emerging market. Proactive self-starter offering a strong background in territory management, customer service, and product knowledge.
Core Competencies
•
Revenue Optimization by Up-Selling
• Budgeting and Financial
•
Business Development and Territory Expansion
• Inventory Management
•
Dynamic Relationships with Designers and Dealers
• New Hire Screening and Orientation
•
Management and Sales Team Training
• Customer Service and Client Relationships
Career History
Sept 2017-Current Brilliant Blinds and Design Woodstock, GA
Full-service blinds and window treatment company focused on exquisite design services, high quality products and professional installation for residential or commercial properties in the north Atlanta area.
Owner/Founder
Manage business operations as well as design for clients daily. Promote company using social media, posting featured and new products and installations. Meet with clients to design and meet their window covering needs as well as understanding and guiding the client towards the vision for their home or business. Manage shipping and receiving of product, updating inventory and pricing of products offered. Work directly with vendors and manufacturers to stay current with all new products and trends. Coordinate measuring and professional installation with contracted installers.
Accomplishments:
• Maximize, utilize, and bring together my skills and knowledge in design, sales and home goods warehouse career, to build my own business in the window covering market in Woodstock, GA and surrounding areas.
June 2011-April 2023 Classic Home Atlanta, GA
Classic Concepts, Inc.
Leading nationwide wholesaler of elegant rustic furniture and handmade rugs headquartered in Los Angeles, CA with three divisions and five showrooms (CA, NV, GA, NC, TX) for furniture store dealers and interior designers.
North Georgia Account Manager
In 2018, transitioned from Atlanta Showroom Manager to Independent Sales Representative to grow North Georgia territory for Classic Home. As Wholesale Account Manager for Georgia and South Carolina, oversaw sales and service for three lines, Furniture, Rugs and Villa (Pillow and Bedding line). Managed merchandising and pricing of new furniture and product shipments. Managed market events throughout the year by assisting with showroom display and set up.
Including organizing catering for buyers, corporate executives and sales reps.
Accomplishments:
•On target for exceeding sales goal for fiscal year 2020 for new territory developed.
•Boosted business and sales results by initiating and orchestrating design events at the Atlanta showroom.
Carolyn Higuera
Page 2
July 2008-2011 The Men’s Wearhouse, Inc. Alpharetta, GA
Assistant Manager / Assistant Manager II /Sales Associate
Advanced from sales associate to assistant management role for a $2 million volume store at North Point to assistant management role for a $2.1 million volume and 15 staff at Cobb Parkway store. Drove operational and revenue goals, including volume, payroll, opening/closing, supply ordering, shift scheduling, new hire screening/orientation, and staff supervision/training. Assisted with inventory management and visual merchandising.
Accomplishments:
•Promoted to assist in managing the top-performing store among 10 metro Atlanta stores.
•Consistently met or exceeded all monthly sales and revenue volume goals.
November 2004-June 2008 First Lending Source, Inc Atlanta, GA
Loan Officer
Oversaw the development and management of leads and subsequent loans for single family residential real estate.
Interfaced and educated clients on their finance options, selling the best fit product based on long term affordability. Responsible for monitoring financial markets and changing rates to ensure profitable sales.
Accomplishments:
•Developed a marketing campaign that increased sales 20% over the previous quarter.
•Expanded territory into new region by developing industry relationships and referral based sales.
March 2003-October 2004 Chicos/FAS Alpharetta, GA
Sales Manager/Corporate Trainer
Responsible for daily operations of store including staff management, sales quotas and financial reconciliation. Provided corporate training on POS development and customer service driven sales. Monitored trends to ensure product knowledge to enhance sales.
Accomplishments:
•Encouraged a team environment for sales force that resulted in store recognized high sales.
•Expanded chain opening new location and marketing new store concept.
June 2002-March 2003 Liz Claiborne Alpharetta, GA
Assistant Manager
Operational management and sales support with a focus on store design and product knowledge. Ensured inventory standards and quantities reconciling inventory and tracking sales trends.
Accomplishments:
•Proven track record of consistent sales and team support leading to rapid promotion to manager.
•Hired and trained a long-term team with proven sales success.
References
Rupal Mamtani
National Account Manager
Classic Home
Melissa Sisk
Business Owner
Shopgirl
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