Customer Service Environmental Services

Michelle Golding

Rockmart, GA *****

Phone: 203-***-****

Email: adx3od@r.postjobfree.com

Summary

Dedicated Representative motivated to maintain Patient/Customer satisfaction and contribute to company success. Proven ability to establish rapport with patients and customers. Reliable and driven, with strong time management and prioritization abilities.

Highlights

Customer Service, Sales Transactions, Account Collection, Problem Solver, Courteous Demeanor, Service Oriented, Multi Tasker, Prioritize Work Loads, Attentive In Being Clean and Organized.

●Pre-Reg Appointments

●Special Order and Online Orders

●Patient chart information verification

●Excellent Time Management

●Excellent Communication Skills

●Team Player

●Insurance Verification

Experience:

Wellstar Cobb OBYGN

Front Office Specialist (FOS): April 15, 2023- Present

Check patient's in & out for their appointments

Schedules patients for their future appointments

Answer phones, process incoming & outgoing faxes

Verify demographics in charts, process payments

Wellstar Health System

Care Partner (CP):October 2020-July 2021

Environmental Services (EVS): July 2021-Aug 2022

PAS: Patient Access Specialist ( Registration) Aug 2022- Apr 2023

Assist patients with ADL's

Provide a clean environment for patients, staff & visitors

Answer phones, collect patient payments, schedule follow-up appts

Informs patients of Wellstar's financial benefits of FAP, payment plans, & Financial Counselor's(FC)

Tanner Health System

Environmental Services (EVS)

Villa Rica GA September 2018-2020

Daily Cleaning Of Assigned Areas

Unloads And Distributes Linen As Needed

Assist In Emergency Spills

Take An Active Role In Customer/Patient Satisfaction

Maintain Assigned Equipment And Set-Up Area For Cleanliness & Safety

The Home Depot

Special Services Associate

Lithia Springs, GA, January 2012 – September 2019

Answer customer telephone inquiries regarding products, orders, and refunds

Process sales transactions for in store and online orders

Respond to questions and concerns about service, and escalate problems appropriately

Work with customers to evaluate needs and determine best options

Consistently improve customer satisfaction through resolution of conflicts and issues

Education and Training: Bullard Havens Tech: High School Diploma; Bridgeport, CT

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