+91-786*******

S K I L L S

SUPPORT SPECIALIST

VIRTUAL CUSTOMER ASSOCIATE

SOCIAL MEDIA

STAFF AUGMENTATION

SAP SD

MICROSOFT WORD

I N T E R E S T S

E X P E R I E N C E

Music

Travelling

Exploring

Photography

Highly motivated, and detail-oriented

professional looking to secure position

as an Customer service representative

in an environment where I can utilize

my experience and my knowledge to

add value to an organization. An

unwavering commitment to customer

service, with the ability to build

productive relationships, resolve

complex issue and win customer

loyalty.

P R O F I L E

F1 AMALTAS APARTEMENT, IDGAH

HILLS

adx3nh@r.postjobfree.com

E D U C A T I O N

Institute of Professional Education

and Research, Bhopal

Master’s of Business Administration

Career College, Bhopal

Bachelor's of Business Administration

S U P P O R T S P E C I A L I S T A T R E V O L U T Revolut offers banking services including GBP and EUR bank accounts, debit cards, fee-free currency exchange, stock trading, cryptocurrency exchange, and peer-to-peer payments. PRESENT

C h a r g e b a c k a n d C a r d P a y m e n t S p e c i a l i s t Reviewing customer claims related to commercial disputes and unauthorized payments

Engaging in money recovery in accordance with card scheme rules Detecting and reporting suspicious activity, including first-party fraud Ensuring claims are handled in accordance with internal policies 21/11/2022

A M A Z O N P A Y

Identify customer questions, concerns, and overall needs. Resolving the issue of the customer in regards to Amazon Pay Includes: 15/05/2021

Recharges, Bill Payments 20/01/2022

Travel and insurance

Gift Cards & Vouchers

N O R T H A M E R I C A C H A T S U P P O R T

01/01/2021

15/05/2021

Online Support for chat processes in North America, and the UK. Proactively resolved escalated customer issues to achieve retention goals up to 90%. Worked on Retail team, Prime, Investigation Team, and Search & Rescue Team. Created cases and claims for damaged, lost, or displaced packages. P R I M A R Y S U P P O R T

Respond to a high volume of inbound calls and emails from new and/or existing customers, providing customers with relevant, accurate information on products and services with a positive and caring demeanor.

Gathered and verified all required customer information for tracking purposes. Followed up with clients to ensure optimal customer satisfaction. Research and resolve general service, billing, and support issues. Protect Customer information by adhering to all company policies and regulations. 24/08/2020

01/01/2021

17/11/2022

20/01/2022

P R O V I D E D C U S T O M E R S U P P O R T :

V i r t u a l C u s t o m e r A s s o c c i a t e a t A m a z o n Amazon.com is an American multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

C A R A C A R A

Educating the customer about the KYC process including documentation that needs to be uploaded for successful KYC.

Monitor systems for Fraudulent activities (escalation to tier 3 after Pre investigation) Handling UPI (Unified Payments Interface) queries, by guiding the customer with timelines of UPI.

Work collaboratively with Tiers 2 & 3 for resolving and escalating user request tickets. Investigate the payment status in the payment gateway. Investigate and detect problems in pending and failed transactions. Reviewing the user’s E-wallet.

Having Knowledge on Full Life Cycle Implementation Using Asap Methodology. Knowledge in Sap Sales and Distribution (SD) Module And Integration Of SD With. Knowledge on Order to Cash (OTC.) Processes.

Having Knowledge on Configuration of Enterprise Structure, Customer Master Data and Material Master Data.

Functional Exposure: Pre-Sales Activities Such As Inquiry And Quotation, And Major Business Activities Such As Pricing, Free Goods, Billing, Shipping, Partner Determination, Output Determination. Item Category Determination, Shipping Point Determination, And Delivery Scheduling, Availability Check, Output Determination.

S A P S K I L L S

Analyze job orders to fully understand clients’ specific needs and requirements and update job descriptions to meet clients’ explicit requirements. Identify and source top candidates through resume analysis. Conduct searches to find qualified individuals via websites including Monster, LinkedIn, etc. Regularly called candidates for updates on job search, interviews, and skills. Maintained rapport with active candidates.

Pre-screened candidates through a detailed screening process; evaluated compatibility with job order’s specific requirements, ensured the candidate was a proper fit and was in contact with candidates 80% of the time via phone and emails.

Edited and reformatted resumes as necessary, adding relevant keywords and skills to increase candidates' match with client positions.

S O U R C I N G A S S O C I A T E V G R O U P . I N C 29/01/2020

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20/03/2020

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