PAUL A. TAYLOR adx3n9@r.postjobfree.com 703-***-****

SUMMARY

I am a Customer Service Professional with over 15 years of experience. I have the ability to grow and advance others through team building and action planning that improves efficient work flow and customer satisfaction. I have excellent verbal and communication skills that range from on-site clients to executives.

Job Title Workplace Experience Specialist 2022 to Present

Job Description Summary

The Workplace Experience Specialist is a workplace ambassador, and a key member of the Cushman & Wakefield Operations team. The Workplace Experience Specialist will provide tactical support related to AV (audio visual systems, displays and room digital signage), workplace tools & processes. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support clients, guests and employees in the Office.

PROFESSIONAL EXPERIENCE

•Act as the face of C&W greeting all guests as they come into the space.

•Provide support in the areas above as required.

•Act as the first line of response for client/guest requests.

•Regularly assess the space readiness of all areas of the Arena by using the My Workspace App to assist in providing support for employees transitioning to and working within an oversubscribed environment including support for Support concierge services including food for meetings, travel and accommodate client requests through the Rise application.

•I have the ability to understand and explain AV technology as it applies to each individual requirement.

•Complete AV checks of all conference rooms each day ensuring everything is functional and ready for use.

•Work closely with the DC Operations Manager to support the office operations.

•Meet regularly with the Operations Manager regarding clients scheduled in the office and ensure Sr. Leadership is aware.

•Facilitates, understands and oversees the operation of the Arena and Executive Boardroom; My Workspace Kiosk; NextNow solution (a media content integrator for the Arena display)

•Log IT Service Desk tickets as appropriate and service desk tickets within the building management systems as needed.

•Direct all deliveries and vendors, incoming and outgoing. Follow all vendor protocols in place. I communicate with the lobby security team to announce all expected guests and clients

•Performs other related duties as required or requested.

PROFESSIONAL EXPERIENCE

DYSIS Corporate Office Administrator – 2019 to 2022

•Manage office operations to include: receiving incoming mail and correspondence; created staffing schedule; coordinated logistic activities for staff meetings, trainings and events; maintain supplies and equipment for day staff.

•Interfaces with all employees and visitors at the DISYS Corporate Headquarters, Facilitates all aspects of Office Administration, Provides administrative support to DISYS employees

•Maintain incoming calls; office calendar; coordinate specific tasks and/or projects in personnel actions, time and attendance.

•Reviewed pre-billing spreadsheets to ensure accuracy of billing information and expense reports.

•Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings.

•Interfaces with all employees and visitors at the DISYS corporate headquarters facilitates all aspects of office administration, provides administrative support to DIYS employees.

•Assist the Human Resource department with preparing and proof-reading Cobra Benefits packages for DISYS employees.

CBRE Workplace Experience Coordinator At Compass – 2019

•· Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to:

•· Concierge, Conference, Meeting Room & Event Management

•· Provides A/V Support, Document Services, Mail Services &Furniture Management

•· Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management.

•· Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites.

•· Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements

•· Administers Workplace Experience team member and third party service provider on-boarding process, including new employee orientation, training, equipment and software ordering.

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•CBRE Facilities Coordinator At Boeing – 2018-2019

•· Processes work orders for client for all facilities-related issues that are received via phone, online and/or email.

•· Manage the CMMS system (Si7), including receiving work request, assigning work orders, entering system data, and providing the overall system administration.

•· Create perches orders, manage and review referrals in the BPS services and applications system (Ventura)

•· Responds to client inquiries and concerns to ensure timely and quality service delivery to clients by following up with clients to ensure customer satisfaction.

•· Maintains files on work orders, proposals, and department files. Creates vendor files and checks accuracy on completed paperwork submitted by vendors. Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.

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•CBRE Business Services Representative At Goldman Sachs – 2016 – 2018

•· Schedule hoteling office space through the Electronic Management Systems (EMS) for internal and external staff.

•· Responsible for running and maintaining sophisticated digital printing equipment to support the business

•· Responsible for ordering and overseeing vendor maintenance and repairs on equipment.

•· Provide backup assistance for the Receptionist.

•· Maintains and coordinates all incoming and outgoing USPS, courier, messenger, UPS and FedEx overnight deliveries for the Goldman Sachs 101 Constitution Ave & the Goldman Sachs 1775 Penn Ave in Washington DC.

•· Maintains and coordinates all incoming and outgoing USPS, courier, messenger, UPS and FedEx overnight deliveries for the Goldman Sachs 101 Constitution Ave & the Goldman Sachs 1775 Penn Ave in Washington DC.

•·Assists with the inspecting and daily checks of the office and report faults and issues at two locations, check kitchens, replenish supplies and provides customer service to all internal and external clients.

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•Sparks Concierge Contractor For CBRE At Booz Allen Hamilton – 2016

•· Schedule hoteling office space for internal and external staff for the client.

•· Interface directly with the clients, including instructing them on how to use customer based software Agil Quest hoteling reservation system.

•· Acts as a single POC (point of Contact) for all hoteling reservations at CS2 including Conference, Collaboration and Team rooms.

•· Reviews and monitors department processes and procedures to identify opportunities to improve service delivery to internal and external customers.

•· Provide backup assistance for the Receptionist in their absences.

•· Maintains accurate records of service requests and status. Maintains records and logs of service requests and tracks their status.

•· Responds promptly with accurate and thorough information according to the specific request.

•· Assist in marketing the property by coordinating guests', tenants', and/or visitors’ needs.

•Location Services Associate

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•Accenture Federal Services Arlington, VA. 2013 - 2016

•· Provide room scheduling hoteling, catering setups· Scheduled conference rooms for internal and external business meetings.

•. Provide backup support for Facilities Management team.

•· Provide assistance to Human Recourses in making presentations in the new joiner training classes to help transition new employees to Accenture Federal Services.

•· Manage I-9 compliance & E-Verify process, technology and regulations for Accenture.

•· On site team lead for Accenture at the Reston CMS site, providing customer service, office services, overseeing the security team and two XLA temps and providing customer service to 470 people.

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•Work Place Operations Specialist (Contractor, Accenture Site)

•XLA Ashburn, VA. 2012 - 2013

•· Provided direct office services & facilities management support to the client.

•· Restocked break rooms and copier room daily, order supplies, sort through mail and separate FedEX. & UPS packages.

•· Inventoried stock room to maintain supplies for the client.

•· Updated data base to confirm that clients have TS/SCI security clearance to access secured office space.

•· Worked with onsite security team to uphold Government regulations for a secured facility.

EDUCATION

General Diploma - Fairfax High School Biblical Studies Diploma - District of Columbia Bible Institute

Bachelor of Ministries - The Spirit of Truth Institute

Master of Pastoral Counseling - The Spirit of Truth Institute

PROFESSIONAL CERTIFICATIONS & SKILLS

Pitney Bowes Certificate of Completion for the Customer Operations Manager Success Guide

Proficient in Couriers @ My Desk & Mobile Application for FedEx, UPS & DHL Shipping & Receiving

Proficient in Agel Quest & Event Management System Conference Room Booking Software Program

Proficient in operation and knowledge of Microsoft Windows XP, Microsoft Office, MS Word, MS PowerPoint, MS Excel, WordPerfect, DocuTech Publisher Model 135, Xerox Docucolor 40, Fie

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