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Project Management Customer Service

Location:
Killeen, TX
Posted:
July 05, 2023

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Resume:

Mayra Urena, BSB, PMP

adx3md@r.postjobfree.com

254-***-****

www.linkedin.com/in/mayra-alehandra-urena

Summary

Collaborative and team-oriented, with outstanding communication skills. US Army veteran, experienced in logistics acquisitions and training programs, for ground and aviation units. Proficient in applying critical thinking, problem-solving, and organizational skills. Experience in agile project base business. Capable of self- manage without supervision, effectively managing financial transactions and office operations.

Technical Training

Technical Skills:

(PMP) Project Management Professional certified, other skills such as reporting, project, and data analysis such as communication and

proficient in lifecycle program management, Project planning, schedules, and logistical implementation processes

Key skills include:

requirements, and risk analysis-working groups, and assists in providing deliverables associated with those working groups.

People Cert ITIL 4 Foundations, CompTIA A+ (1101 & 1102), Security+ (601 CML), Network+ (008 CML)

Communication, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, and Active Listening. Operations, Management, Communications, Leadership, Customer Service, Operations, Planning, Writing, Detail Oriented, Microsoft Excel, Marketing, Coordinating.

Professional Background

Self-Employed 03/2022- Present

Assists in sharing of information, prepare document configuration control, for various company settings and tracking execution across a variety of working groups.

Handle project and human resource’s data information, such as time tracking, payroll, and subcontractors’ management.

Develop, coordinate, organize, daily timesheet and daily man hours report and ensuring labor times are accurate. Process a wide variety of standard pay actions, following standards established by the Workforce Commission Standards for reporting activities.

Prepare supporting documentation and pay authorization to subcontractors and following regulations, policies, and state standards. QuickBooks Payroll processing.

Makes standard adjustments to pay accounts and processes actions to adjust accounts, if necessary.

Respond to payroll questions and handling inquiries about pay entitlements, POC for setting new contractors payroll accounts.

Handle accounting programs and computer systems, such as Microsoft Project, Jira cloud and Microsoft Office.

Government Furnished Equipment Specialist 08/2019- 03/2022

Centauri/ KBR /Logistics Management

Managed product accountability and equipment update transactions, using SAP/ GCSS-Army.

Performed budget analysis tasks for quarterly periods for logistics operations of 3.5 million dollars, designated for Government Furnished Property and life cycle materials.

Coordinate with COR and Government purchase card holder, estimating and purchase of lifecycle equipment.

Lead and support our team in the process of lifecycle equipment, and implementation of Government property policies and procedures set for the handling and distributions.

Provide support to the company logistics’ manager, with the transportation operations, and shipment of cargo materials, to include management of customs documentation and safety procedures, document updates and maintenance schedules, fleet management, and vehicle inspection, master driver control management and, support the transportation management team in the continuous systems update and management of US Army transportation manual and procedures.

Other duties included requesting, receiving, issuing, and accounting for all government property, assigned to the program, and reviewing and collaborating with the implementation of required project standards, and other duties assigned.

Production Control Specialist

Day and Zimmerman 11/2018- 08/2019

Developed performance standards, and reviews and participated in formal and informal performance appraisals.

Primary duties included monitoring production for compliance with scheduling directives, cost factors, and aviation standards for the squadron.

Ensure availability of tools for inventory management, SIOP, sourcing, and supplier resource management are deployed and sustained, to optimize the use of material providing maximum production efficiencies and service to customers, with minimal levels of inventory.

Serve as the liaison between several department, including Transportation, Sales, Finance, in charge of all inventories and lifecycle.

Product Support Engineer 08/2018- 11/2018

(TADD/ Ravenswood Solutions) Temporary employment

Office operations, supervising staff work schedules and duties at the upper management level.

Maintaining complex training schedules and managing administrative and accounting support, resource management and team building coordinator, and effective compliance with the army standard and requirements.

Analyzes user needs to determine functional requirements for the project's applications.

Research, and identification of deficiencies, while assisting in the formulation and brainstorming of recommendations for tasks that will be executed by the testing team.

Participates in the development of updates to new functionality/ business processes to meet product specifications.

Quality control of equipment and team lead of five specialists, receiving data collected for formatting and processing reports, discrepancies identification and accountability of the products tested, resource management.

Material Handling Specialist 05/2018- 08/2018

Fort Hood Recycling

Material management Team lead, in charge of a team tasked, to sort recycled material sorting and Equipment Management., handle, move, and store various non-hazardous and hazardous materials within the warehouse. Other duties loading and unloading different transport items, recording inventory statuses, and making sure deliveries properly match purchase orders.

Warehouse Specialist, CLS IX 02/2018 -05/2018

AC-First, Bagram Afghanistan

Managed receipt, storage, documentation, processing, and delivery of all expendable and durable supplies

Performed Crosscheck to Authorized Stockage List (ASL) to determine the most suitable choice of NSN to requisition item.

Customer interaction and continuous contact to ensure accurate and timely processing and record keeping.

Prepared requisitions for off-line, work orders, shop stock, and local purchases as required.

Assisted the SSAs with requisitioning and turn-in actions, as well as preparing equipment inspections before, during, and after process completion.

Produced monthly reports and AWARDS software package.

Ensure compliance with safety practices and support the Company Safety Policies and Procedures.

Safety qualified, forklift qualified. Transportation motor pool.

Education

(PMP) Project Management Professional Certification

ACI Learning Institute, Online Network, and IT certification.

University of Phoenix, San Antonio, Texas Online Campus

Bachelor of Science in Business Project Management Undergraduate Certificate, CAPM

Universidad Technologic de Santiago, Santo Domingo, Dominican Republic Social Science Business Management.

GCSS Army Manager Certified/ SAP/ ERPS Safety Qualified Supervisor



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