REENOO KOCHAR

OVERVIEW

** ***** *****,

Jericho NY 11753 516-***-****

adx3m3@r.postjobfree.com

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and prioritization abilities.

TECHNOLOGY SKILLS

Microsoft Excel, Microsoft Word, QuickBooks, Proprietary Customer Service Software (Used by Companies) EMPLOYMENT HISTORY

TIME CAP LABS, Farmingdale, NY 2020 to 2022 Customer Service Representative 2021 to 2022 • Processed customer orders including entering orders in EDI system, providing order acknowledgment, retrieving shipping documents, and tracking information.

• Received general requests and inquiries via telephone, email, and regular mail from customers regarding their orders, processing requests and inquiries with tact and politeness.

• Identified and offered customers products and services they needed to fulfill their operational and financial goals. • Processed returns and recorded important customer data to track returns and use that data to improve operations and minimize refunds in the future.

Administrative Assistant 2020 to 2021 • Greeted and welcomed guests in person and on phone and directed inquiries to designated departments. • Picked up and sorted daily incoming correspondence and delivered sorted mail to addressees.

• Maintained executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel. • Developed and utilized effective filing and retrieval systems and maintained office supplies by placing orders and evaluating new products.

• Managed front office reception area by cleaning and organizing desk and visitor lobby. EVO INTERNATIONAL PAYMENTS, Melville, NY Feb 2019 To Aug 2019 Call Center Representative

• Handled customer complaints, discrepancies, requests, and inquiries; inquiries included, billing, account set up, troubleshooting, pricing, credit card payments and adjustments to customer accounts.

• Managed customer conflicts and challenging situations and escalated issues through the appropriate channels. • Improved communication skills and worked to consistently meet all established goals and metrics. • Assisted company with attaining the highest customer service ratings, earned 100% marks in all grading categories including communication skills, listening skills, problem resolution and politeness.

GRAND LEIGH INC., Bethpage, NY 2018 to 2019 Receptionist

• Performed administrative and clerical responsibilities by providing proficient customer support, including complaint handling, issue resolution and customer navigation.

• Gained working knowledge of Microsoft Word, Microsoft Excel, Google Mail and Google Docs. REENOO KOCHAR (page 2)

FAMILY FABRICS, Westbury, NY 2012 to 2018 Sales Representative

• Managed wholesale and retail sales, with special attention to the company’s presence on Amazon and corporate website. • Recorded and reported all business transactions and activities in QuickBooks to manage business accounts. • Maintained front desk workspace, organized files, answered telephones, and greeted customers. • Maintained warehouse and storefront inventory.

PREMIUM HOLISTIC, New York, NY 2015 to 2016 Receptionist

• Managed front office administrative tasks like patient scheduling, filing, billing, and ordering supplies. • Welcomed patients and provided information to ensure 100% patient satisfaction.

• Completed patient intake process and documented all relevant information in the company’s proprietary system. BUTTERFLY FABRICS, New York, NY 2010 to 2016 Office Manager

• Maintained contact with customers and suppliers; resolved issues to ensure office operations ran smoothly. • Worked with IT consultants to design website; developed strategy and marketing plans to improve Web sales. • Managed all aspects of accounts payable and accounts receivable, including payment of A/P invoices, customer billing and collections.

• Maintained supply and inventory of warehouse merchandise and office supplies.

• Maintained front desk area, including answering customer and supplier calls and developed online correspondence. • Managed and performed special projects as required. BUKHARA GRILL RESTAURANT, Hicksville, NY 2012 to 2014 Manager

• Managed the daily restaurant operations including supervising a team of employees, providing exceptional customer service, achieving sales and profit goals.

• Managed restaurant operations in terms of staffing and scheduling functions.

• Delegated tasks to ensure the cleanliness and safety of the restaurant for staff and guests.

• Interviewed, hired, and trained all front house staff to be informative and positive when dealing with guests. EDUCATION & CERTIFICATION

Ultissima Beauty Institute, Flushing, NY 1988 Christine Valmy Beauty School, New York, NY 1996 Jingles Advanced Hair Cutting School, New York, NY 1995

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