Saqer Abdulhadi Al Thobaiti

Hospitality Professinal

Phone: (966-********* Email: adx3l2@r.postjobfree.com Experience

HOTEL MANAGER

Al Hokair Group (MENA Hotels & Resorts)

Dammam- MENA East Suites (pre Opening)

My responsibility as Hotel manager involves a wide range of duties that include strategic thinking, event planning, financial management, and guests services and generally including:

-Setting revenue and guest satisfaction targets and ensuring that these are met

-Managing budgets and finances and controlling

expenditure

-Overseeing larger events, such as weddings or

corporate conferences, and ensuring that customers are satisfied

-Recruiting, training, and managing a hotel’s

employees

-Carrying out regular inspections of a hotel’s property and amenities and organizing necessary maintenance

-Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place

-Implementing and reviewing standard operating

procedures to continuously improve a business

-Proactively seeking opportunities and ways to

maximize revenue and develop service delivery

FRONT OFFICE & RES. MANAGER

Khobar- MENA Holiday Resort Half Moon By

Directly supervise all front office & Reservations personnel and ensures proper completion of all front office duties. Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.

ASSISTANT GENERAL MANAGER

IRIS Hotels & Resorts (Pre-Opening)

Taif- Riyadh

Responsible for all aspects of operations at the hotel and provides support to the General Manager.

Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and

maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction. Professional Summary

A dedicated hotel general manager with

more than 17 years of experience, providing

clients with the highest degree of hospitality

and customer service by ensuring that

facilities meet and exceed expectations.

Strong leader possessing outstanding work

ethic and integrity, always dedicated to

meeting budget and meticulously

documenting financials. Manages by leading

and showing staff the rewards of pushing

past their own expectations to provide the

best work possible.

PROFESSIONAL

Hospitality

Leadership

Strategic Planning

Operations management

People Management

Communication

Problem Solving

PERSONAL

Career ambition

Fluent in Arabic and English

critical thinking

Innovation

charisma

Social Responsibility

culture of competition

effective communication

Education

Business Administration

Taif University

2018 – Expected 2022

11-2021 until

12-2022

11-2020 Till

08-2021

DUTY CINEMA MANAGER

MUVI CINEMAS (Pre Opening)

RIYADH

Assist cinema Manager for performing the; recruiting, training, managing and appraising staff; promoting and marketing films; keeping financial and statistical records following duties: ensuring that the cinema comply with health and safety legislations; writing reports and financial forecasts; making sure that

excellent customer service is provided; dealing with customer inquiries and complaints; maintaining

cinema standards; maximizing productivity and

meeting sales targets;

FRONT OFFICE & RESERVATION

MANAGER

Golden Tulip Al Nasiriah Riyadh

RIYADH

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone

areas. Prepare monthly reports and budget for front office department.

FRONT OFFICE MANAGER

NARCISSUS Hotels & Resorts

RIYADH

administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee

satisfaction and maximizes the financial performance of the department.

FRONT OFFICE MANAGER

Novotel JeddahHotel (Pre-Opening)

Jeddah

-Responsible for the operations of the front office departments to include Guest services, Concierge,

Bellman and Shuttle Service

Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner.

-Supervised a staff of 15 guest service employee.

-Ensured all employees were properly trained,

knowledgeable and provided excellent guest

service.

COURSES

DISNEY LEADERSHIP MAGIC

PROGRAM

Doug Lipp. (lessons from Disney U)

Disney U” learning management

system (LMS).

PROJECT MANAGEMENT(PMP)

35 hours contact of online Course.

Project Champions Academy.

17 PROFESSIONAL COUSRCES

Doroob website.

HOW GUEST RECEIVES A

COMPLAINT

Le Meridian Makkah

HOW DO YOU MAKE THE

GUEST CLIENT

Le Meridian Makkah

HOW TO GIVE THE CUSTOMER

A POSITIVE IMPRESSION

Le Meridian Makkah

CONTACT BEHAVIORS

Le Meridian Makkah

HOW URGES AND DEVELOP

TEAM SPIRIT

Accor Global

HOW TO MAKE A

RESERVATION FOR GROUPS

Accor Global

MANAGING FINANCIAL

ACCOUNTS

The National Entrepreneurship Institute

(Riyadah).

02-2020 till

08-2020

10/2019 Till

02-2020

02/2018 –

06/2018

8/2016 till

12/2017

FRONT OFFICE MANAGER

Arkan Bakkah Hotel (Pre-Opening)

Makkah

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone

areas.

FRONT OFFICE MANAGER

Mina concorde Hotel (Pre-Opening)

Makkah

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone

areas. Prepare monthly reports and budget of front office department.

NIGHT MANAGER

Awaliv International Hotel

TAIF

LIVE INSURANCE UNDERWRITER

Bank Al Jazira (Takaful Ta’auni H/O)

Jeddah

-Audit applications and study them full and make sure they conform as SAMA and internal rules which

special Underwriting in terms of the health of the client and the profession and financial matters and request needed requirements so healthy Or financial and

other.

-Send a report to the management of operations and sales management on pending applications, which did not received its specific requirements (Requirements for financial or health requirements).

-Send a report to the management of operations and sales management on applications that are near

cancellation in line with internal regulations.

FRONT OFFICE SUPERVISORE

Le MeridianHotel (Pre-Opening)

Makkah

HOTEL RECEPTIONEST

Sofitel Elaf Kindah

Makkah

04/2015-

06/2016

12/2014-

04/2015

7/2014 Till

11/2014

5/2006 Till

6/2009

10/2004 -

12/2005

11/2002-

09/2004

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