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Customer Service Sales Consultant

Location:
Pretoria, Gauteng, South Africa
Posted:
July 05, 2023

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Resume:

Tokelo Dion Pila

Sales consultant

Address: Pretoria, Gauteng Contact no: 082-***-**** Email: adx3kz@r.postjobfree.com

About

I am an experienced sales consultant in the IT sector and a demonstrated history of achieving sales targets and KPIs. I bring to the company the skill and ability to drive success and growth through achieving set objectives and targets which will result in the success of the company.

My goal is to ensure that I become an asset to the company by contributing effectively and efficiently towards the growth and success of the sales team.

SKILLS

Sales.

CRM

Sage 200 Evolution and Sage 300 People sales

Conducting outbound calls.

Client engagement skills.

Written and Verbal Communication Skills.

Relationship building skills.

Customer service and Support.

Collaboration.

Customer Retention.

Proficiency in MS Excel, Word, Outlook, and PowerPoint.

Presentation Skills.

Report Writing Skills.

Teamwork and Management Skills.

High level of efficiency, accuracy, and responsibility.

Managing relationships with Business Partners.

EDUCATION

Tshwane University of Technology 2021

Qualification: National Diploma in Accounting

Tshwane University of Technology 2018

Qualification: National Higher Certificate in Accountancy

Gojela High School 2015

Qualification: Matric

Core Subjects: Mathematics, Physical Sciences, Geography, and Life Sciences.

WORK EXPERIENCE

Sage South Africa (Pty)Ltd January 2021 - Present

Position: Sales Consultant – Accounting and Payroll(Sage 200 and Sage 300 People)

Duties:

Conducted outbound calls to potential clients based on provided leads and target lists.

Engaged with potential clients to introduce them to the product.

Addressed client inquiries, provided accurate information, and offered appropriate solutions.

Collaborated with sales managers and team members to optimize sales strategies and achieve individual and team targets.

Established and nurtured long-term relationships with clients, fostering trust and loyalty.

Maintained regular communication with existing clients, ensuring customer satisfaction.

Provided accurate and timely sales reports, forecasts, and other administrative documentation as required.

Stay updated on the features, benefits, and applications of our products/services.

Sage South Africa (Pty)Ltd January 2019 – January 2020

Position: Customer Retention Advisor (Contractor): Accounting

Duties:

Attended to customer queries telephonically and via email.

Issued credit notes to customers.

Advised customers on the right accounting software packages.

Customer retention.

Sent invoices to customers via email.

Ensured that I meet set targets for each week.

Performed customer service duties.

Managed relationships with Business Partners.

REFERENCES

Name and Surname: Ms. Allwin Segooa

Relationship: Former Manager at Sage South Africa (Pty) Ltd

Email address: adx3kz@r.postjobfree.com

Name and Surname: Mr. Marvin Mofokeng

Relationship: Former line Manager at Sage South Africa (Pty)Ltd

Email address: adx3kz@r.postjobfree.com

Name and Surname: Mrs. Ntombizodwa Mahlangu

Relationship: Former Manager at Tshwane University of Technology

Email address: adx3kz@r.postjobfree.com



Contact this candidate