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Customer Service Supply Chain

Location:
Ajman, United Arab Emirates
Posted:
July 05, 2023

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Resume:

VIGNESHWAR PRASAD PANDUGU

CAREER OBJECTIVE

Aspiring for a challenging senior position which will make the best use of my existing skills and experience and also further to develop my personal and professional growth with a progressive and forward- thinking organization in the areas of Supply Chain Management and Logistics.

PROFILE SUMMARY

• Performance- driven professional with extensive experience of 23 years in the fields of Sales and Marketing, Logistics, Supply Chain Management and Customer Service.

• Motivated and goal driven with a strong work ethics, continuously striving for improvement coupled with excellent communication skills with an eye of detail and the commitment to offer quality work.

• Hands on experience in managing integrated logistics to ensure prompt, timely and accurate delivery of materials.

• Profound Knowledge in Supply chain operations, Quality Management and supporting corporate’s performance

improvement processes.

• Increased Sales by 33% by training sales department on new merchandising standards.

PROFESSIONAL SPAN

Inventory Controller- 2021 - Present

Apparel Group LLC, Grand Centrale Ajman-UAE

• Oversee inventory and supply chain management according to company guidelines

• Perform critical inventory tasks to ensure the correct number of items are in stock

• Maintain updated and accurate records of inventory, including transfers and cycle counts

• Review documentation and monitor product codes to search for discrepancies; troubleshoot quantity discrepancies between stock and records

• Develop and implement improvements to existing operational procedures in order to maximize efficiency and cut operations costs

• Respond to sales inquiries and purchase orders; collect and analyze data to determine appropriate order quantities; process orders for shipment

• Review operations schedules and production requirements to ensure timely order fulfillment

• Track rates of accuracy, purchase and return as well as defective items to inform quality control decisions

• Prepare, generate, and file financial inventory reports; review reports monthly with management

CONTACT INFO

Address: Ajman, UAE

Phone: +971*********

Email: adx3kl@r.postjobfree.com

AREAS OF EXPERTISE

• Store displays

• Identifying variances

• Monitoring expenditures

• Opening and closing procedures

• Merchandising

• Inventory Control

• Operational Planning

• Ware House Management Systems

• Retail Management

• Excellent customer service skills

PERSONAL SKILLS

• Time Management

• Customer Oriented

• Goal Oriented

• Excellent Leadership Skills

IT EXPERTISE

• MS Office & Retail Software's (ERP), SAGE

• Oracle, SAP, TABLEAU.

LANGUAGES KNOWN

• English

• Hindi

• Telugu

• German

• Nurture positive relationships with suppliers and provide customer service as needed

• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods

• Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements

• Meets warehouse standards by monitoring expenditures; identifying variances; implementing corrective actions

• Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments

• Delivers supplies and equipment to departments by receiving and transferring items

• Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements

• Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data

• Scheduled pickups and reached out to potential new clients to set up consistent orders

• Arranged to obtain proper documentation for packages that were sent to clients overseas

• Organize and maintain inventory and storage area

• Ensure shipments' and inventory transactions' accuracy

• Communicate job expectations and coach employees

• Determine staffing levels and assign workload

• Interface with customers to answer questions or solve problems

• Maintain items record, document necessary information and utilize reports to project warehouse status

• Identify areas of improvement and establish innovative or adjust existing work procedures and practices

• Confer and coordinate activities with other departments. Department Manager 2018 - 2019

Future Retail Ltd, Hyderabad- India.

Warehouse Manager 2017 - 2018

Junco Trading LLC, Al Quoz -UAE

Senior Sales Associate & Warehouse In-Charge 2011 - 2016 Sharaf DG LLC, Burjuman-UAE

IT Senior Sales Associate 2010 - 2011

Reliance Digital, Hyderabad-India

Customer Care Associate 2005 -2010

Shopper Stop, Hyderabad, India

Sales Executive 2000 - 2005

Sara Software Pvt. Ltd, Hyderabad, India

REWARDS AND RECOGNITION

• Recognized as outstanding contribution of Intel Laptops & Tablets in UAE 2014

• Awarded as Best Employee in Shopper Stop

• Appreciation certificate for achieving the Membership Target in Shopper Stop.

EDUCATION

• Certified International Commercial Contract Manager - CICCMI, USA

• Diploma in Commercial Contract Manager Course – Blue Ocean ITI Institute -Dubai-2018

• Certified International Supply Chain Professional-IPSCMI, USA

• Advance Diploma in Logistics & Supply Chain Management Course- Blue Ocean ITI Institute-2015

• English and Foreign Language University -Proficiency in German - 2008

• PG Diploma in Computer Application-2004

PERSONAL DETAILS

Name on passport: Pandugu Vigneshwar Prasad

Father’s Name: Pandugu Narsing Rao

Passport Number: H7939692



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