KAREN SATTERLY

Goshen KY ***** (***) ****** adx3jx@r.postjobfree.com linkedin.com/in/karen-satterly

PROFILE

High volume closing manager with extensive experience in leading closing teams in conventional, FHA, VA, RD, Manufactured Housing, DAP and KY / IN Housing for purchases, refinances and HELOCS. Highly Successful in building a closing team with training, coaching and mentoring in a high paced and intense environment. Decisive and high-pressure decision maker. Recognized for exceptional relationship building with TPO clients and leadership. Core competencies include:

Encompass Microsoft Office Suite / MAGIC / Appraisal, Title, Credit Document Control

FHA VA USDA DAP CONV KY IN Housing Black Knight / Funding / Wire Lien Payoff

Escrow TRID, HMDA, DU/LP Customer Relationship Management Mavent Vendor Relationships Training / Mentoring Condo, HOI, Taxes, HOA Compliance Policies and Regulations

PROFESSIONAL EXPERIENCE

Fidelity National Financial, Jacksonville, Fl 09/2022 – 05/2023

Largest residential and Commercial Title Insurer

Commercial Title Escrow Officer

Creating new role to support underwriters with endorsements.

Intake of endorsement requests.

Research for the appropriate endorsement needed for insuring.

Order

fees associated with endorsements issued. Send endorsements, invoices and supporting documents to the client. the search and track timely turnaround. Ensure proper search is complete.

Prepare the endorsements and deliver the endorsement, supporting documents and search material to the underwriter for review.

Invoice for all

Client relations.

RADIAN LENDER SERVICES LLC, Philadelphia, PA 11/2021 – 06/2022

Major provider of mortgage insurance on first lien mortgages.

Contract Closing Team Lead

Managed a team of 18 closers and funders under contract with Pentagon Federal Credit Union.

Trained and coached the closers in Encompass on all aspects of the closing process while maintaining

all government requirements and SLA’s.

Increased SLA by 2 days from 5 days by building reports to ensure the closing department was on

schedule and staffed accordingly.

Responsible for all change in circumstances, cures, escrow and Mavent fails. Implemented training with

the closers which drastically decreasing closing issues by 75%.

Monitored closers calls, coached / mentored closers MAGIC training to develop customer service skills.

Ensured that all fundings were accurate and done in a timely manner.

Key contact for escalated member services, instrumental in solving complex concerns.

Participated in strong document control management activities in accordance with FNMA / FHLMC.

KAREN SATTERLY (502) 743956 adx3jx@r.postjobfree.com PAGE 2

STOCKTON MORTGAGE, Frankfort KY 04/2016 - 09/2021

Full service independent mortgage company.

Closing Manger

Mortgage Loan Closing Manger for TPO side consisting of 147 loan officers over 7 states. Built closing department from 37 loans the first month to 857.

Wrote the training manual to include all government regulations and secondary market guidelines.

Trained 20+ closers in Encompass in all aspects of closing.

Worked with underwriters and processors to create productive workflow between departments.

Created closing reports to ensure meeting all SLA deadlines daily.

Created a closing template which has saved the company thousands of dollars in catching costly errors.

Trained every new client in on-boarding into Encompass system and supported all special needs.

VANGUARD MANAGEMENT GROUP, New Albany, IN 09/2013 – 04/2016

Full line of property services management.

Property Manager

Responsible for managing residential rental properties including providing rates, terms and conditions of rental, property tours, property inspections, complaint resolution, maintenance and renovation, rental fee deposits and collections, and assisting customers in issue resolution.

FIRST LIBERTY FINANCIAL GROUP, Louisville, KY 09/2012 – 09/2013

Provider of consumer mortgage loan services.

Processor

Responsible for managing a pipeline of 65 loans including verification of credit reports, property appraisals, and documentation required by the underwriting department. Insured timely, accurate loan processing.

BANK OF AMERICA, Louisville, KY 03/2002 – 09/2012

One of the world’s leading financial institutions.

Processor / Closer

Responsibilities included coordinating closing activities, validation of documentation required by underwriting, auditing loan documents, vendor relations, title company interface. Ranked #2 closer in volume and accuracy in the U.S.

EDUCATION / CERTIFICATIONS

Diploma, Dixie Heights High School, Erlanger KY

Volunteer, CPR First Aid, American Red Cross, Oklahoma City, OK KY Lions Eye Foundation, Louisville KY

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