VERONICA JEAN MUZAC

***** ******* ***** ● Oakland, CA 94603 ● 415-***-**** ● adx3ie@r.postjobfree.com

OBJECTIVE

To obtain a position utilizing my administrative/legal skills, customer service and computer skills in an office setting

SUMMARY OF QUALIFICATIONS & SKILLS

Over twenty-five years quality experience in the clerical field in a variety of office settings

Two years experience in a variety of positions including graphic design/silk screening and child care assisting

Proficient in Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Publisher, Access, Outlook, Google Docs and Workforce (ADP)

Excellent phone etiquette

Profound interpersonal, written & verbal communication skills

Excellent time management skills

Friendly, enthusiastic, self-motivated, multitasking, very organized, quick learner and team player

Type 60-65 wpm

WORK EXPERIENCE

PT Inbound Call Specialist Slomin’s January 2022 – February 2023

United States

Represent the company via phone presenting the benefits of the company’s portfolio of products

Evaluate and create solutions to meet customers’ needs

Create a safer, more comfortable home environment for thousands of local homeowners

Front Desk Receptionist Touch of Class January 2003 - Present

San Francisco, CA

Maintain the front desk, greet clients and answer a multi-lined telephone

Schedule weekly appointments and ensure that no conflicts are created

Handle product orders and maintain inventory

Resolve customer service issues and concerns

Administrative Assistant D & G Clean-Up August 2012 – Present

San Francisco, CA

Answer phones

Schedule clean-up appointments throughout the Bay area

Maintain records of account

Distribute paychecks and mail

Administrative Assistant Jim’s Janitorial Services November 2009 – June 2012

San Francisco, CA

Answered phones

Scheduled service appointments

Maintained inventory

Accounting and processed payroll

Human Resources Assistant Tenderloin Housing Clinic August 2007 – October 2009

San Francisco, CA

Prescreened applicants that applied for employment

Completed requests for employment verifications

Ongoing personnel and medical filing

Managed all data in ADP HRIS system, including new employees, personnel changes and termination data

Scheduled and coordinated meetings and trainings

Reconciled payroll timesheets, sorted them by location and handled distribution

Administrative Assistant Turner Broadcasting System, Inc. May 2007-July 2007

(Temporary) San Francisco, CA

Answered phones, distributed mail, prepared FedEx packaging and processing for affiliates and marketing representatives

Prepared marketing materials and meeting preparations

Processed affiliate checks and Turner Basic orders

Updated and researched Millennium (database) contacts

Clerk Typist Office of Citizen Complaints June 2000 – January 2001

San Francisco, CA

Maintained the front desk, acted as front end liaison greeting the public and responding to a multi-lined telephone

Created new files for new complaints, maintained and updated existing files

Created correspondences to complainants and officers in response to pending complaints and cases

Receptionist Pacific Coast Staffing March 2000 – June 2000

San Francisco, CA

Greeted a large volume of clients on a daily basis

Responsible for creating new client files and administering testing to individuals for potential job opportunities within our organization

Answered a multi-lined telephone

Organized and distributed client paychecks

Maintained opening and closing procedures

EDUCATION & TRAINING

Associate Applied Science Degree in Heald Business College, San Francisco 2006

Business Administration with an emphasis in Legal Assisting

AWARDS

Deans List 4.0 Award

Perfect Attendance Award

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